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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Cory DriveDayton, Ohio Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective: Looking for employment as a Call Center Customer Service Representative for your company.Experience: Dayton Public Schools 115 S. Ludlow Dayton Ohio 45402Substitute Custodian 10/2016 to PresentDaily Maintaince of classrooms, hallways, bathrooms, and entry ways.Strip, wax, etc.Report maintancence issues to managementVolunteer Home Health Family Care Dayton/Moraine, OhioInserted tab on glassCertified Nurse Assistant 10/2012 to 02/2016Executed daily operations of Activities of Daily Living.Provided patients and families with emotional support and instruction in areas such as preparing healthy meals, independent living, and adaptation to disability and illness.Planned, purchased, prepared, and served meals to patients aWas instrumental in keeping client comfortable and calm during transition.Performed a variety of duties as requested by client, such as obtaining household supplies and running errands.Entertained, conversed with, and read aloud to patients to keep them mentally healthy and alert.Changed bed linens, washed and ironed patients' laundry, and cleaned patients' quarters.InfoCision Dayton, OHSales 04/2015 to 10/2015Reviewed orders for completeness according to reporting procedures and forwarded incomplete orders for further processing.Informed customers by mail and telephone of order information, such as unit prices, shipping dates and any anticipated delays.Received and responded to customer complaints.Assurant Solutions Springfield, OhioHazard Insurance Processor 08/2005 to 07/2006Successfully handled heavy inbound call volume.Supervised and managed 2005 Hurricane Dwelling Hazard Loss claims for displaced home owners during hurricane Katrina.Reviewed claims adjustments with supervisor examining loss claims to uphold or overturn the original claim decision.Instrumental in guiding consumer through the resolution of complaint process.Reviewed insurance policy terms in order to determine whether a particular loss was covered by insurance.CareSource Management Group Dayton, OhioCall Center Customer Service I,II,II 1/2003 to 5/2006Referred unresolved customer grievances to designated departments for further investigation.Completed contract forms, prepared change of address records, and issued service discontinuance orders, using company software computer systems.Conferred with customers by telephone and in person in order to provide information about services, to obtain details of complaints.Responsible for satisfying the customer and following company policy.United Health Group Kettering, OhioCall Center Customer Service Representative 10/2000 to 11/2002Executed daily operations of meeting call quality quotas.Checked to ensure that appropriate changes were made to resolve customers' problems.Was instrumental in guiding consumer through the resolution of complaint process.Education: Sinclair Communitity College Dayton, OhioCertified Nurse Assistant 2008Miami Valley Career Technology Center Clayton, OhioAllied Health Technology 1997Trotwood Madison High School Trotwood, OhioHigh School Diploma 1997References: Available upon request |
