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Click here or scroll down to respond to this candidateCandidate's Name
Street Address . Phone PHONE NUMBER AVAILABLE, E-mail EMAIL AVAILABLEOBJECTIVE:Since 2002, I have held long-standing positions of increased responsibility for leading financial services organizations, in charge of tracking, monitoring, reviewing, and processing of all new business and market related data. In these positions, given the quality of work proven by others and myself has given me the opportunity and capability to take-charge and direct a team of people with an ability to coordinate diversified departmental and customer support functions. These skills, combined with my ability to proficiently manage and train others on the complexities of comprehensive databases and improve workflow efficiencies. I am open to new challenges, and I am confident that my ability, skills, and experience will be an asset to your organization, new challenges in the future.EXPERIENCE:Institute of Professional Practice {Case Manager Professional}Meriden, CT: -10/10/2009 to PresentCollected Data for Department of Developmental Services.Assisted clients to do well in society and to help themselves in their personal lives.Helped Supervisor collect information for Ip meetings on our individuals.Assist residents in their daily activities of the home.Assist residents to make decisions regarding their life.Assist residents with attending to personal needs and mobility as assigned.Maintain their home environment as it reflects the residents personal choices and preferences.Provide each individual with the support needed in community activities.Involve each individual appropriate activity, which will include their recreation and leisure time.Assist, to the degree needed, with each individual in their daily living including the use of any adaptive devices.Collect and record data as required in programs, daily log, behavioral documentation, medical, safety, etc.Accurately dispense and monitor medications and record as required by policies and procedures, and as required by state medication regulations.Responsible for making emergency decisions within the home and community.Provide the needed transportation for individuals to partake of shopping, community activities, and necessary medical appointments.Act as an active member of the appropriate team(s) as necessary.Maintain a safe environment and carries out all safety rules.Act as an advocate for all of my individual's lives.Recovery Network of Programs (Counselor)Bridgeport CT: - 06/30/2019 to PresentConducts screening, intake, orientation and assessment.Obtain information concerning substance abuse and medical history or other pertinent information.Implementing therapeutic treatment using approved methods of planning and counseling services.Case management and crisis intervention to assist individuals in overcoming substance abuse disorders and other problems.Provides information and education to individuals and groups concerning substance abuse and mental health disorders (co-occurring disorder).Refers individuals to supportive services to supplement treatment and counseling.Assists individuals with daily needs and services.Recognized individuals leadership, innovation, and performance in the field of addiction recovery and mental health.Consults with Medical Doctor, Psychiatric Staff or other specialists concerning treatment plan and amends plan as directed.Prepares and maintains timely and accurate clinical records on assigned clients and issues reports.Understanding the ability to provide integrated care for individuals with co-occurring disorders.Mystery Shopper Companies {Contracted Work}Mystery shopper.comNation Wide, USA: -01/06/2009 to PresentEstablished professional relationship with a broad range of businesses.Documented and collected all information about all products and services rendered to clients on a regular basis.Collected and prepared all evaluations on telephone and paperwork for customers promptly.Met clients specific needs with the preparation of individualized reports.Report any noncompliance of business practices to the head quarter.Connecticut Department of Social Services (Eligibility Services Worker)Bridgeport CT: - 11/01/2019 to 11/21/2020Interviews individuals to obtain necessary information to determines and grants, services and public assistance.Researches, verifies and evaluates statements given by clients and other factors to ensure compliance with program eligibility requirements.Research different government data base to ensure proper benefits given to the public.Enters and modifies all relevant case eligibility information in the Eligibility Management System database.Provides periodic cycle of eligibility redetermination services to ensure correct client benefits level.Assists clients with application and receipt of various federal, state and municipal social services benefits.Acts as liaison with local, state and federal agencies regarding determination and coordination of client eligibility and awards.Provides information regarding state public assistance programs to clients, social service agencies, attorneys and the public.Prepares detailed summaries and acts as agency representative in Fair Hearings process; performs related duties as required.Connecticut Department of Motor Vehicle (Motor Vehicle Operator License Agent)Bridgeport CT: - 11/25/2020 to PresentConducts a variety of examinations including written, oral, eyesight and road driving skills.Scores examinations skills at departmental offices or other designated locationsNotifies applicants of examination results.Answers questions about motor vehicle laws, regulations, policies, and procedures from applicants and the public.Maintains records of examination results; prepares reports of activities, as necessary.Performs safety check of vehicles; notifies vehicle owner of any problems observed.Reviews and approves all documents individuals applying for licensure to operate a driving school or personal vehicle.Inspects driving school facilities for initial approval and any ongoing basis.Inspects driver training vehicles; certifies driving school instructors initially and any ongoing basis.Monitors classroom and behind the wheel training given to students.Monitors insurance status of driving schools and reports violations to appropriate agency authority.Applies enforcement actions as directed in all areas relating to Motor Vehicle law and/or regulatory violations encountered.Performs related duties as required knowledge of parts, equipment and mechanical operation of motor vehicles.Knowledge of safe driving and vehicle safety techniques and standards.Ability to administer evaluate and deal effectively with others in the public.Wyndham Hotel {Customer Services Front Desk}Southbury, Ct: -05/17/2010 to 06/30/2019Collected data from customers for booking and reservation.Night Audit.Manage and work with a broad range of areas including Computers, Peripheral.Collected and prepared all evaluations on telephone and paperwork for guest complaints promptly.Mental Health Association Connecticut (MHAC) Job coach (Social Services)Waterbury, CT: - 10/14/2008 to 11/26/2009Investigate and evaluate clients well- being within their homes and society.Prepared onsite and offsite collaterals for every customer.Set up monthly staff development plans and goals.Prepared for managers review all employees and clients time sheets and expense reports.Marriott Hotel (Courtyard), Assistant managerWaterbury, CT: -08/19/2003 to 09/10/2009Managed and worked with thirteen hotel employees in a wide range of areas including. Computers, peripherals, televisions, and cameras.Helped to restructure aspects of sales in the Food and Beverages Department.Supervised the daily sales log and increased departmental sales by 20%, for the company.Wireless Resources {District Manager}Waterbury, CT: - 03/23/2004 to 06/29/2006.Tracked all daily transactions and sales goals.Collected and prepared quarterly reports for submission to Regional Office.Ran daily operations for all retail locations and transactions.Managed more than fourteen employees on the sales floor on a regular basis as well as setting their work schedules and goals.Big-K-Mart Front Desk and Cashier ManagerWaterbury, CT: - 05/19/ 2002 to 10/24/2003Worked all the cashier stations during all shifts, including front desk stations and departmental registers.Outlined the proficient in checking out all (POS Systems) between shifts and after.Conducted all intakes and outtakes of merchandise, goods, and services controlled by the store.Waterbury Hospital (Administration Patient Care Case Manager)Waterbury, CT: - 02/12/2000 to 03/23/2002Assessing, Planning, Implementing, Monitoring and evaluating actions required to meet all individuals health and human services needs on a local and state level.Responsible for organizing all individual's case from admittance to discharge during my shift.Help individuals who are in difficult situations with advice, figure out what kind of help they need.Help individuals find the services they need and create plans for treatment and recovery.Working with other health and other human service providers to provide the best support to our individuals.Managing and enhance the quality of care individuals receive while in care of the hospital.Schedules program reviews and monitors implementation of specific program recommendations.Informs appropriate supervisor and regional administrative staff on the present case along with the services provided.Provide information to individuals or contact guardians and families regarding their legal rights, departmental policies and procedures and services provided.Encourages participation in service planning process and program reviews.Ensures that legal and financial documents are completed in a timely manner.Review and modify each individuals service plans as required by other administrative staff.Proactively managing other providers.Working in accordance with relevant legislation, health care best practices, and internal policies and procedures.Rekaby and Associate (Administration Services)Waterbury, CT: - 01/01/1999 to 01/22/ 2000Booking and Accounting.Case management for one hundred local businesses.Tax preparations handling all paperwork and secure documents.Report income and expenditure.Working with state and federal forms.Addressing customers needs on concerns on a daily schedule.Report to owner income and expense on quarterly and yearly reports.Using Quick Book, Microsoft Office, and other programs.EDUCATION:College for America: - Southern New Hampshire University 2016.(Associate of Arts in General Studies with a Concentration in Nonclinical Healthcare)(Bachelors Degree in Management with a Concentration in Public Administration, Social Work, Logistics, and Operations) 2018.Correntyne High School: -GED 1999 TO 200.New Horizons Computer Learning Center: -Courses in data entry record, Computer Analysis, and Microsoft Office.RELATED SKILLS:Sales.Computer Science.Management.Restaurant and Customer Service with a broad range of knowledge and skill.General Accountancy of Book Keeping and filling of business information.Independent Business Owner (Mystery shopper).Work as a Residential Instructor program.Case Management.Tax Preparer.Data Entry.Billing and Payment.ACHIEVEMENTS :Employee of the month, quarter and year (Marriott), Employee of the month, quarter and year(Wyndham Hotel 2015), Certificate of Selling (Cingular Advantage), Tips Certified in Food and Beverage Services, Certified Community Work Specialist, Certified of Attendances {Skill Path Seminar}, CPR-Adult Certification, Frist Aid Certification and DDS Medication Administration Management.https://LINKEDIN LINK AVAILABLE |
