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Candidate's Name
Enterprise Tech Support Senior Advisor at Quest SoftwareFreehold, New Jersey, United StatesEmail: EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLEProfessional ExperienceEnterprise Tech Support Senior AdvisorQuest SoftwareJan 2021 - PresentFreehold, New Jersey, United States  Remoteerwin, Inc. acquired by Quest SoftwareProvided exceptional customer service and eicient solutions for the erwin Modeling Suite of Products, with a focus on the erwin Workgroup Edition (Mart, Model Manager, Model Mart, Mart Portal).Lead support initiatives and troubleshoot complex technical issues to ensure customer satisfaction.Authored and contributed to numerous technical articles on the company's website.Principal Support Engineererwin, Inc.Apr 2016 - Aug 2024Lawrenceville, NJTransitioned and adapted support services following the acquisition of erwin data modeling suite by Parallax Capital Partners from CA Technologies.Delivered top-tier support for the erwin Modeling Suite of Products.Authored and contributed to numerous technical articles on the company's website.Principal Support EngineerCA TechnologiesDec 1995 - Apr 2016Ewing, New JerseyFacilitated smooth operations post-acquisition of Platinum by CA Technologies.Continued support for Erwin DM SuiteSpecialized in providing solutions for the CA Erwin Data Modeling Suite of Products, particularly the CA ERwin Workgroup Edition (Mart, Model Manager, Model Mart).Developed technical articles.Technical Support EngineerPlatinum Technology1998 - 1999Princeton, New JerseyContinued support for Erwin DM Suite post-acquisition of LogicWorks by Platinum. Technical Support EngineerLogicWorks, Inc.Dec 1995 - Dec 1999Princeton, New JerseySupported Erwin during its early versions under the leadership of Ben Cohen. Technical Support Engineer / Pre-sales Technical Consultant Network Associates / McAfee1994 - 1995Provided technical support and pre-sales consultancy following McAfee's acquisition of Brightwork Development.Technical Support Engineer & Quality Assurance Engineer Brightwork Development1989 - 1994Tinton Falls, New JerseySupported innovative LAN enhancement products and participated in quality assurance testing.EducationRider UniversityBachelor of Science in Business Administration, Decision Sciences and Computers 1985 - 1989Activities and societies: Association internationale des tudiants en sciences conomiques et commerciales (AISEC)SkillsData Modeling: erwin Data Modeling SuiteDatabases: Oracle, SQL Server, PostgreSQLProgramming: some experience Visual C++Technical Writing: Authored and edited technical articlesTools: Microsoft Oice Suite, Microsoft Teams, Zoom, Skype, Webex, Google Chrome, Microsoft EdgeTechnical Support: Customer service, troubleshooting, technical consulting Hobbies and InterestsChess: Blitz 3-minute games with a rating of 405 on chess.com. 46% won, 2% drawn, 52% lost.Martial Arts and Yoga Meditation: Regular practice of martial arts and yoga meditation.Writing: Self-published numerous books on Amazon.com, collaborating with ChatGPT and other AI toolsContact InformationEmail: EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLEhttps://LINKEDIN LINK AVAILABLE