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EMAIL AVAILABLESeasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding of (Ttec-Bank -of -America ) operations and resilient nature focused on nding root causes and making permanent improvements. Oering 1 years of experience working in high-pressure environments to address customer concerns and questions. MultitaskingCustomer serviceProblem resolutionTroubleshootingLeadershipCommunicationTeambuildingPeople skillsCustomer Service Rep/EscalationSupervisor Gate City, VATTEC07/2020 - 08/2021Cook / Waitress Gate City, VAHOB NOB07/2016 - 01/2020Food City Gate City, VACashier01/2006 - 03/2014Staord Senior High School Fredericksburg, VAHigh School Diploma06/2000Promoted from Customer Service Representative to Supervisor, in less than 12-months hps://LINKEDIN LINK AVAILABLESummarySkillsExperienceEducation and TrainingAccomplishmentsWebsites, Portfolios, Proles