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M: PHONE NUMBER AVAILABLE EMAIL AVAILABLESenior Consultant / Project ManagerExtensive experience managing internal / external teams, delivering accelerated project plans, and administering project standards and KPIs. Demonstrated success in forging strong relationships and completing projects within budgeted timeframes. Servant Leader Mindset.ERP ImplementationSystem ConfigurationProcess WorkflowData MigrationUser RequirementsSystems TestingTraining & AdoptionDocumentationProcess ImprovementOrganizational SkillsAttention to DetailPerseverancePROFESSIONAL EXPERIENCEUnited Souvenir & Apparel, Belcamp, MD 2020 PresentSenior Project ManagerImplementation Lead/Admin of a NetSuite ERP solution for a manufacturing / distribution company.Managed the full implementation within six months on a limited 3rd party budget.Trained all organization team members on the NetSuite platform.Launched improvement initiatives for Business Processes and User Experiences.Managed the RFP and evaluation process for multiple prospective ERP solutions.Guided system integration projects such as EDI, shipping and merchant services.Directed the requirements gathering process and vendor walkthrough sessions.Prepared product and customer data for implementation.Tested and validated data on the new platform.Information Technology ManagerManage 3rd Party Vendors and Oversee Special Projects.oSystem Upgrades, Server Updates, License and Domain MaintenanceoMS Office AdministrationoImplementation of New Phones SystemoEquipment MaintenanceAdminister Support to all EmployeesoConnectivity SupportoUser Mobility, Hardware and Printer SetupoMaintained PC Access required for Manufacturing Equipment.Manage New Hire Setup for both on-premises and remote employees.Manage Building Security, including Key Fob Access, Camera and Alarm Coverage.HR SpecialistUpdate Company policiesManage HR sensitive matters as directed.Administer 401k Plan and Payroll for Salary, Hourly and 1099 Team Members.Recruited new talent for all roles within the business.Implemented job-share program and partnership with Special Needs organization (ARC)DELUXE CORPORATION, Joppa, MD 2008 2010(Previously Custom Direct Inc.)Program Manager 2009 2010Managed the program and product initiatives for web development and customized applications used within a manufacturing operation.Managed Team of 20 offshore developers.Subject matter expert for web-to-print application.Established Quality Assurance team to assist in web application testing.Facilitated sessions that assisted in generation of business and system requirements.Provided support and training to Manufacturing, Customer Service, IT, and Finance.Program Administrator 2008 2009Introduced Project Management Office (PMO) and communicated PMO methodology to all project owners.Established centralized PMO that supported project life cycle and adherence to defined schedules.Developed templates that captured business and system documentation in a common format.Created project dashboards on company internal SharePoint to promote PMO methodology.G1440, Columbia, MD 2000 2001Consultant, to Deutsche Bank (previously Alex Brown) 2000 2001Lead Systems Analyst for Financial Web Application.Executed quality assurance framework that resulted in successful launch of an on-line web application for Deutsche Bank investment customers.Managed requirement gathering process.Reviewed test scripts and directed system integration testing.Senior Business Systems / Quality Assurance Analyst 2000Lead Quality Assurance Analyst for web-based real estate application.Managed QA test team of five and reported defects to development team.Instituted QA test methodology for quality assurance and development team.Developed over 100 unique system test case scenarios.Executed system integration and performance tests for real estate application.T. ROWE PRICE, Owings Mills, MD 1995 2000Business Systems Analyst, Investment Technologies 2000Lead Analyst for financial customer service interface system.Developed high-level and detailed system requirements and use cases.Facilitated user sessions focusing on gathering system requirements.Provided requirement walk-through sessions and demonstrations of prototypes to business users.Business Analyst, Investment Technologies 1996 2000QA Test Lead for web applications and voice response product releases.Acted as liaison between Quality Assurance and Development groups.Developed master QA test plans and library of test cases for use on future regression tests.Executed integration testing between back-end financial systems and newly developed application.Conducted user acceptance test to ensure newly developed system met needs of business users.Demonstrated prototypes to business users.Recipient of TRPIT Award of Excellence, 1996.Retirement Plan Representative, Participant Service Center 1995 1996Customer Service Agent specializing in area of 401(k) plans.Performed financial transactions and provided general plan knowledge to participants.Knowledgeable in over 100 different specific 401(k) plans.Familiarity with over 100 different T. Rowe Price mutual funds.Lead representative on 20 specific retirement plans.Numerous Awards for Product and QualityEDUCATIONBS, Business Administration and ManagementFrostburg State University, Frostburg, MD |
