Candidate Information Name Available: Register for Free Title Manual Testing Quality Analyst Target Location US-OH-Cincinnati Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
FryEMAIL AVAILABLEPHONE NUMBER AVAILABLEStreet Address  Owenton CtCincinnati, OHLINKEDIN LINK AVAILABLEfry-4a5265209SkillsSaaSManual TestingMobileWebAPI (postman, SoapUI)AccountFirmwareHardwareAutomation Testing (novice)KatalonJenkinsPostMan for performanceAPI testingDatabase TestingMySQL WorkbenchMongoDBBilling TestingStripeInternalDocumentationJIRAConfluenceRallySharepointMicrosoft 365CommunicationWrittenVerbalAbout meI bring 15 years of extensive experience in quality analysis and analytics, with a proven ability to multitask and seamlessly transition between projects. I have successfully built and led high-performing teams, consistently driving quality improvements and delivering results. I am eager to continue advancing my career, leveraging my expertise to contribute to innovative and impactful projects Professional ExperienceSentriLock, LLC.Quality Analyst 211/2016  07/2024 CincinnatiDeveloped comprehensive test plans, crafted detailed test cases, identified and documented defects, and created instructional materials for new features.Collaborated with both internal and external stakeholders to provide clear communication on upcoming features and completed changes within the current sprint.Experience with MySQL, utilizing MySQL Workbench for database management and MongoDB for NoSQL operations to ensure data integrity and security across multiple environments.Actively participated in an Agile SCRUM environment, contributing to daily stand-ups, sprint planning sessions, refinements, user acceptance testing(UAT), retrospectives, and post-mortem analyses.Played a key role in establishing and developing a proficient manual testing QA team, fostering a team that embraces continuous improvement and learning.Collaborated with project managers to establish QA teams, develop workflows, and create documentation for new products, applications, and SaaS solutions. Assistant Manager of Support07/2012  11/2016 CincinnatiDeveloped and delivered comprehensive training programs for new products and processes to both department staff and cross-functional teams. Coached team members on internal and external customer service to ensure consistent and high-quality performance,Conducted bi-annual performance reviews for a team of 20+ staff members, providing constructive feedback and assigning targeted coaching and training sessions. Developed individualized development plans to ensure satisfactory job performance and proactively addressed any performance issues to correct trends or behaviors,Quality Analyst of Support07/2009  07/2012 CincinnatiImplemented and monitored quality assurance processes to ensure that team outputs meet established standards and best practices.Assessing team members' performance through metrics and KPIs, providing feedback, and identifying areas for training and development. EducationUniversity of CincinnatiBachelor of Science (Criminal Justice)2003  2008