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Street Address   PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfile Motivated passionate professional with a multitude of experience at all levels of customer service, business management and hospitality. Exhibits high level of professionalism, communicates well with others, and maintains attention to detail while working in a fast-paced environment. Summary  Proficient in Microsoft Office Suite Exceptional finish carpentry skills Strong interpersonal and organizational skills, able to articulate ideas clearly and concisely Over forty years of customer service and management and entrepreneurial experience Education High School DiplomaNorth Catholic High School, Philadelphia, PA 1973-1977 ExperienceJules Mastbaum Vocational and Technical SchoolOwner/Operator June 2014 - June 2023Mercer Caf @ The Navy Yard, Philadelphia, PA Managed all aspects of store opening from business planning, design/construction, financial planning, human resources, implementing systems and processes. Oversaw all aspects of hiring and training employees, including keeping updated licenses and safety certificates. Rectified daily cash drawer and handled all banking transactions. Maintained all financial aspects of the business including payroll, accounts payable and accounts receivable. Managed daily operation of restaurant and oversaw 15-25 employees on a regular basis. Planned and executed hundreds of private events for special occasions for guests, including menu planning, pricing, dcor, and staffing.Owner/Operator May 1999  June 2023Mercer Cafe, Philadelphia, PA General manager of family restaurant with a staff of ten, responsible for all daily operations. Responsible for managing inventory, expediting orders, completing transactions, and basic accounting functions. Oversaw all aspects of hiring and training employees, including keeping updated licenses and safety certificates. Maintained all equipment and repairs, performed routine cleaning and maintenance to ensure meticulous and sanitary dining experience. Maintained all financial aspects of the business including payroll, accounts payable and accounts receivable. Developed lifelong customers by providing outstanding customer service and ensuring consistent quality control of product.Owner/Operator Tom Woltjen Contracting, Merchantville, NJ 1997-1999 Foreman Carpenters Union of Philadelphia, Philadelphia, PA 1993-1996 Sheet Metal Mechanic Philadelphia Naval Shipyard, Philadelphia, PA 1980-1993 Performed basic and advanced carpentry work. Calculated accurate material estimates to create quotes for clients and employers. Basic electrical and plumbing knowledge Proficient in new construction and renovation Skilled in metal work, welding, and machine operation. Managed teams of laborers as foreman at Philadelphia Convention cneter jobs. Volunteer ExperienceBorough Of MerchantvilleParent Teacher Association 1990- 1999Baseball League 1990-1999