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Click here or scroll down to respond to this candiCandidate's Name
Saint Louis, MO | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE
Maryville University graduate with a Bachelor s in biology with 6+ years of professional experience in patient care,
customer service, problem-solving, and organizational skills. Experienced in assisting with physical, pediatric, eye and
hearing exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records,
managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting
medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control,
nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures. Fluent in written and oral
Vietnamese.
CORE COMPETENCIES
Medical: Phlebotomy, EKG, Vital Signs Monitoring, Medication Mgmt., Patient Care, Clinical Assistance, Infection Control
Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills, Patient Care,
Medical Terminology
PROFESSIONAL EXPERIENCE
Concentra Urgent Care | Market Street, St. Louis, MO | 2023 - 2024
Assisting 100+ patients daily with their needs, including taking vital signs, preparing them for exams, and
providing comfort.
Performing basic routine laboratory tests, administering injections, and phlebotomy.
Provided patients with information regarding medications, treatment plans, and preventive care.
Managed appointment scheduling, maintained patient records, and processed insurance claims.
Monitored inventory levels of medical supplies and coordinated reordering to ensure availability.
Worked collaboratively with healthcare team members to deliver quality patient care and enhance workflow
efficiency.
CVS | Webster Groves, MO | 2021 - 2023
Certified Pharmacy Technician
Engage 200+ customers and patients daily by greeting them and offering assistance with products and services.
Perform duties as assigned and supervised by the pharmacist in accordance with CVS standard operating
procedures for entering, third-party processing, filling, and dispensing prescriptions.
Identify 30+ repeating customers and their prescriptions in order to refill and label their medications in advance,
speeding up transactions by 80% and increasing customer satisfaction and loyalty.
Develop an efficient method for calculating prescription dosages, increasing the speed of dispensing an average
of 120 daily prescriptions by 20%.
Assist with inventory management, including verification of quantities, storage and removal of outdated
medications and restocking pharmaceuticals in short supply to prevent being out of stock.
Resolve customer issues and answer questions to ensure a positive customer experience.
Assist pharmacists in delivering patient care and services for the patient, such as counseling and other health
services (i.e. blood pressure measurements and medication management.)
YMCA | Carondelet, MO | 2019 - 2021
Lifeguard
Supervised swimming activities and ensure that policies, guidelines, and safety procedures are followed.
Administered first aid in the event of injury, rescue swimmers in distress or danger of drowning, and administer
CPR and/or artificial respiration, if necessary; initiate aquatics emergency action plans as required.
Supervised and assisted in cleaning the pool and related facilities and equipment.
Managed and maintained time cards for all lifeguard staff.
Conducted swimming aptitude tests for pool patrons identified as weak swimmers; enforce safety policies.
America s Incredible Pizza Company | Lindbergh, MO | 2017 - 2018
Cook & Trainer
Operated pizza ovens, fryers, and mixers safely to prevent kitchen accidents and machinery malfunction.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Replenished food items from inventory and rotated ingredients.
Trained, managed, and guided 12+ kitchen staff to improve overall performance, service quality and productivity.
Communicated effectively with kitchen staff and restaurant management, escalating issues when necessary.
Maintained a clean and orderly appearance throughout the kitchen and dining area.
Collaborated with a team of 5+ employees to deliver timely service of 30+ food and menu items.
Worked closely with waitstaff to obtain order information and accurately complete orders for 200+ customers daily.
EDUCATION/CERTIFICATIONS
Certified Clinical Medical Assistant (CCMA) | National Healthcareer Association (NHA) | 2023
Bachelor of Science in Biology | Maryville University | Town and Country, MO | 2023
Certified Pharmacy Technician | CVS Pharmacy | Webster Groves, MO | 2022
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