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Click here or scroll down to respond to this candidateCandidate's Name
Dillsburg, PA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEVersatile professional with experience as a Data Entry Specialist and Customer Service Representative. Adept at accurately inputting and managing data, maintaining system integrity, and handling sensitive information. Proven ability to resolve customer inquiries, provide exceptional service, and address issues with effective communication and problem-solving skills. Skilled in using various software tools, managing high-volume tasks, and ensuring a positive customer experience. Strong organizational abilities and a commitment to delivering reliable and efficient support in dynamic environments. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceData Entry SpecialistMaximus-Dillsburg, PAFebruary 2024 to PresentIn a back office role involving data entry, fax management, and reviewing accounts, responsibilities typically include: Data Entry: Accurately inputting information from various sources into databases or systems, such as customer details, transaction records, or service requests. Fax Management: Receiving, sending, and organizing faxes, ensuring that documents are properly filed, and relevant information is accurately entered into systems. Reviewing Accounts: Monitoring and reviewing account information for accuracy, resolving discrepancies, and updating records as needed. This includes checking account balances, transaction histories, and account status. Document Handling: Ensuring that all documents and records are processed efficiently and in compliance with company policies and regulations. Reporting and Verification: Generating reports based on reviewed data and verifying the integrity of entered information to support business operations and decision-making. Attention to detail, organizational skills, and familiarity with office software and data management systems are crucial for this role.SME (Subject Matter Expert) Data EntryTTEC-RemoteApril 2019 to December 2021 Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options. Assisted with technical support duties Compiled data and reviewed information for accuracy prior to input. Maintained ongoing communication with relevant departments to confirm accurate data delivery. Monitored database updates and verified for correctness. ManagerMattress Warehouse-Harrisburg, PAJuly 2016 to December 2018 Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals. Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies. Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base. Loan Counselor/Debt collection Data EntryPHEAA (Pennsylvania Higher Education Assistance Agency ("PHEAA"))-Harrisburg, PA October 2014 to January 2016 Explained very technical financial information to applicants in easy to understand language. Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action. Developed and implemented department policies and Standard Operating Procedures (SOP). Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports. Organized, sorted and checked input data against original documents. Reviewed and updated client correspondence files and database information to maintain accurate records..ManagerRutter's-Carlisle, PAJune 2013 to September 2014 Demonstrated integrity and honesty while interacting with guests,team members and managers. Maintained high standards of customer service during high-volume,fast-paced operations. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination. Waitress/HostessDenny's-Carlisle, PAMarch 2011 to May 2013 Displayed enthusiasm and knowledge about the restaurant's menu and products. Quickly recorded transactions in MICROS system to deliver prompt service. Provided friendly and attentive service. Resolved guest complaints quickly and efficiently. Delivered quality service by providing a warm and welcoming environment. CashierMc Donald's-Carlisle, PAApril 2010 to May 2011 Consistently provided friendly guest service and heartfelt hospitality. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Reported to each shift on time and ready to work. EducationHigh school or equivalent in general studiesPenn Foster online - Scranton, PA2011 to 2014Skills Loan Officer Experience Case management Google Suite Typing Email Marketing Presentation Skills Computer skills Data entry Administrative experience |
