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Logistics Operations Coordinator ProfileEMAIL AVAILABLE PHONE NUMBER AVAILABLEQuincy, MA 02169Dynamic and results-oriented professional with substantial experience in optimizing supply chain processes and enhancing operational efficiency within fast-paced environments. Proven track record of managing large-scale warehouse operations, implementing strategic initiatives to reduce costs and improve service delivery. Skilled in inventory management, transportation coordination, and team leadership, ensuring seamless workflows and adherence to safety regulations. Adept at leveraging data analytics and technology to drive process improvements and streamline logistics operations. Excellent communicator with strong ability to build relationships with cross-functional teams, vendors, and clients. Committed to fostering culture of continuous improvement, accountability, and high performance to achieve organizational goals and exceed customer expectations.Areas of ExpertiseSupply Chain ManagementInventory ControlWarehouse Operations OptimizationLogistics Planning & CoordinationProcess ImprovementFreight/Transportation ManagementTeam Leadership & DevelopmentData Analysis & ReportingSafety Regulations & ComplianceVendor Management & NegotiationOrder Fulfillment & DistributionCross-Functional CollaborationProfessional ExperienceGovernment OSR, Boston VA/Cardinal HealthBrockton, Jamaica Plain, West RoxburySenior SpecialistOctober 2022 PresentAddress inquiries with efficiency and provide knowledgeable customer service to enhance client relations. Demonstrate expertise in sales, operations, and customer relationship management for seamless daily transactions. Employ strong multitasking and organizational skills to manage workloads effectively. Exhibit self-motivation and persistence to resolve issues independently. Actively engage in development and implementation of process improvements to optimize workflow and customer experience.Contributed to successful management of routine customer transactions, ensuring 100% accuracy and timeliness.Recognized for exceptional time management abilities, balancing multiple tasks with organizational precision.Maintained high standards of customer satisfaction by consistently demonstrating tenacity in issue resolution.Century Linens Cooperations, Somerville, MALogistics SupervisorApril 2018 October 2022Revamped distribution strategies and optimized route structures to enhance customer service while maintaining distribution costs within revenue parameters. Directed and developed Route Service Representatives (RSRs) to surpass operational and customer satisfaction goals. Orchestrated weekly driver schedules for optimal coverage and efficiency. Spearheaded training sessions to elevate driver knowledge and safety practices. Adjusted RSR stop assignments to align with fiscal targets and service requirements.Increased overall route efficiency by strategically reallocating stops among team members.Guided RSRs through comprehensive training, resulting in improved performance metrics.Implemented systematic scheduling protocol to maximize team availability and service delivery.Significantly reduced incidence of on-the-job accidents by conducting weekly safety meetings.Angelica Cooperations, Somerville, MALead Dock CoordinatorMarch 2016 April 2018Streamlined loading and unloading operations as Lead Dock Coordinator by strategically assigning tasks to team members in alignment with tight schedules. Fostered culture of collaboration and positive work ethic by guiding employees with clear instructions and support. Developed and implemented time management practices to enhance efficiency in dock operations.Improved team productivity by implementing effective task delegation strategies according to schedules.Retained seamless 24/7 communication with Route Service Representatives and Drivers for high levels of operational readiness and responsiveness.Established and maintained continuous communication channels with Route Service Representatives and Drivers for round-the-clock operational support.Angelica Cooperations, Somerville, MADock CoordinatorMarch 2012 February 2016Oversaw dock operations and coordinated flow of materials to ensure efficient loading and unloading processes. Operated forklifts and yard trucks with precision for smooth functional production and inventory oversight. Employed problem-solving techniques and continuous improvement methodologies to address order exceptions and optimize operational procedures. Maintained strict adherence to safety standards and procedures, actively participating in safety meetings to reinforce machine operation protocols. Assisted in resolving material damage issues to retain integrity of goods and continuity of supply chain operations.Identified and resolved over 150 order exceptions, streamlining dock workflow and minimizing delays.Championed safety initiatives, resulting in 20% reduction in incident reports over a six-month period.Played key role in monthly safety meetings, contributing to development of new safety protocols.Provided critical support in damaged material resolutions to attain customer satisfaction and inventory accuracy.Additional ExperienceCounselor Choice Through Education, Chelsea, MAsEducationMEPS Program & Liberal ArtsEndicott College, MEPS Program, Boston, MACompleted coursework in SociologySalem State University, Salem, MAHigh School DiplomaChelsea High School, Chelsea, MA |
