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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEE X P E R I E N C EWith over 15 years of experience in restaurant management, I have a proven record of enhancing operational efficiency and guest experience. My passion for the food industry helps me achieve positive outcomes, and I thrive in energetic, fast-paced environment. I look forward to helping your organization all while developing strong, high-performing teams.Red LobsterGeneral Manager Kissimmee Florida 05/23 -presentManaged day-to-day operations, ensuring top-notch guest service and quality compliance, servicing over 2,800 guest weekly.Implemented cost-savings strategies, reducing food waste by 13% and optimizing the supply chain managementManage inventory for the location, directly managing relationships with food distributors and managing food order flow efficiently.Oversaw staff training programs, improving overall service speed by 18% and increasing guest service satisfaction ratings.DardenCulinary Manager - Longhorn Steakhouse Columbus, Georgia 06/18- 04/23Oversaw culinary department, order inventory, and food preparation for Longhorn Columbus, GA location, increasing average weekly sales by 7% in one year ($90k weekly sales)Managed daily activities of 35 staff members to consistently meet Dardens goals for guest satisfaction execution (GSE) and actual food costs vs. theorical costs (A vs. T)Put into operation people development, training, and cross-training programs for restaurant staff, ultimately maintaining employee quarterly turnover under 70% across two yearsDeveloped roll out menus, managed staff scheduling, and accountable for P&L reportsEnsured regulations are being followed and established service standards for employeesRREMC (Dennys Restaurants) Columbus, Georgia 06/16 06/18 Manager- Dennys RestaurantsManaged daily operations at the Columbus GA Dennys restaurantImplemented and evaluated quality assurance controls for food storage, inventory management and food costHeld training sessions for staff members on travel guidelines, traffic control and customer engagementConducted monthly audits and full inventories on a quarterly basisTopline RestaurantsDistrict Manager Rochester, New York 10/12 - 05/16Oversaw daily operations for eight Dennys restaurants with a total staff of 160 employeesImplemented and evaluated quality assurance controls for food storage, inventory management and food costTrained and developed eight restaurant managers on policies and procedures regarding customer service and guest relationsCoordinated special events and new menu rolloutsIncremented 5% sales and 2.3% guest counts versus previous yearPilot Travel Centers Augusta, Georgia 3/06 10/12 General ManagerManaged daily operations for a fuel desk, C Store, and fast food restaurants (Wendys, Subway, and Arbys)Tracked monthly expenses against budget and cost control goalsHeld training sessions for staff members on travel guidelines, traffic control and customer engagementConducted monthly audits and full inventories on a quarterly basisSKILLS, COMMUNITY INVOLVMENTS & INTERESTSTechnical: MS Word, Excel, SafeServe Certified Language: Spanish native speakerOther: Strong leader and team member, results-based, excellent customer service, detail oriented, problem solver |
