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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEOrlando, Florida Street Address
Phone: PHONE NUMBER AVAILABLECurrently __--looking for a perfect fit on a job with stability and boundless possibilities.EXPERIENCEMay 2024- Present Airport LiquorsCustomer Service/CashierOpened StoreRestock ShelvesHeavy Cash HandlingOrganize inventoryProcess online ordersShowcase selected liquors to customers (Friday nights)Organized daily, signs outside of store and on Curb (Advertising)April 2024 May 2024Contract Data Entry SpecialistCFS/Howard FertilizerTransferred data from old system into new one.Data Entry skillsAnalytical skillsUsed all MicroSoft Applications, Agvance and Axxys SystemsDecember 2023 through February 2024Maxim Crane/Contract work 3mthsTittle: Manufacturing CoordinatorDuties included but not limited to: ADP Payroll for 80 or so employees. Managing payroll process that includes importing, proofing, editing, processing, and transmitting all payroll wages, deductions, reimbursements, bonuses, commissions, garnishments, and manual payments consistent with federal and state wage and hour laws.Performing specific duties related to insurance plans, 401k, Union Dues and flexible spending, accounts reconciliation of accounts, and timely vendor payments.Acquiring all necessary supporting documentation and approval letters from each Department.Preparing invoices related to payroll and benefits and recording timely and accurately.Preparing payroll reports and obtaining all supporting documents for Clients.Assisting with General Accounting Tasks (Accounts Payable and Accounts Receivable).Pull parts to be ordered from inventory and processed for shipping to either our Maxim Constituents or if they were being ordered for external partners around the USA. Assisted with the upkeep of inventory (adding or removing) from our supplies and restocking inventory as needed. Coordinating with Buyers to get Purchase Order numbers for everything ordered and filing away hard copies (for future references) updating Rental Man data base with inventory activities. Placed orders for each facility NDA/EARLY A.M. OR GROUND through FedEx/UPS via Outlook. Special assignments or extremely urgentorders were handled and expedited as requested by the customer.July 2023 to December 2023Ketras Shipping SolutionsTitle: Shipping Inspector/Remote/Data Entry/Worked from homeDuties assignedaccept shipments delivered via Ups, FedEx or United Postal ServiceInspect all contents of package and confirm shipping labels in Dashboard.Take photo of contents in package and upload information into Dashboard.Request Out going shipping label to ship package to customer,Upload packing invoice if included in shipment into Dashboard.When shipping label is assigned, attach new label to package for shipment to customer.Get a receipt from Shipping source and upload a photo into Dashboard for verification and completion of shipment.Select sent once receipt is uploaded, await next assignment.Check Dashboard for packages that may need to be picked up from a local shipping source for inspection, processing and shipping.Any special instructions on the dashboard are strictly adhered to.Will sign for packages if needed upon delivery or pickup.December 2022 July 2023Safelight Auto Glass Orlando, Florida 32807Title: Customer AdvocateDuties entail but were not limited to:Customer Service-- Greet walk in customers, assess damage to vehicle, verify insurance and schedule an appointment. Greet scheduled customers, chin for appointment, alert Technicians of customer arrival and accept payment from Customers. Call no call/no show customers and reschedule. Reschedule in shop customers if needed, including recalibration opportunities, for same day or as soon as possible.Call ManagementAnswering incoming calls to retail phone line and provide information as well as resolve issues on request.Store OperationsOpen the store by organizing chairs, setting up coffee area, unlocking doors and preparing area for customers. Collect drop and go customers keys from drop box and pair with in-shop orders. Complete and process bank deposit forms at the end of each day. Physically close the store by locking doors and cleaning up the waiting room area. Close the store out at the end of each day in SV2, balancing cash collected from customers. Order shop and office supplies as needed. File work orders, inspection documents, POs, receiving documents, and all other process adherence ensuring areas of concern are addressed immediately. Make sure all jobs in work order admin are complete before store closes.InventoryWhen Technician breaks a part, select parts scrap/delete and reallocate in SV2. Scrap parts that are damaged. Delete parts that are missing. Include in notes that the part was broken. Finalize Return to Warehouse transactions in SV2 prior to warehouse delivery. Receive inventory from warehouse to the store in SV2 within 2 hours of delivery. Review non-glass parts inventory that were ordered from vendors, scheduling customer or returning inventory to vendor prior to vendor cutoff for returns. Review and submit invoices to Accounts Payable.InvoicingInvoice all completed work orders from CICO paperwork and in-shop jobs. Resolve issues with invoices, including issuing credit memos and rebills, sending non-paying invoice information to Special Collections.RoutingAssign in-shop jobs throughout the day, starting with the earliest, adjusting as needed due to no shows, walk-ins, reschedules and customers arriving at times other than scheduled.WarrantiesFor non-glass parts, create warranty order in SV2 when customer reports a warranty issue, source parts and keep in Admin Follow-Up sub-status until part arrives. For glass parts, create warranty order in SV2 when customer reports a warranty issue. Move to Pending Parts sub-status for part sourcing team to purchase if the part is unavailable.Confirmation CallsComplete confirmation calls to confirm appointment and obtain any necessary information (captured above) in-regards to work order management.Coverage Pending/Same DayReview work orders in Coverage Pending-Same Day sub-status and obtain insurance verification for those scheduled same-day.Coverage Pending/Future & Not ScheduledReview work orders in Coverage Pending-Future & not Scheduled sub-status, focusing specifically on next-day work orders and obtain insurance verification.Technician Follow-UpReview and research jobs not in Job Completed status, contact Technician for next steps, escalating to Store Manager if needed.In Process/Prior DateReview work orders in In Process-Prior Date status, checking notes and following up with technician as needed. If delay getting information from Technicians, move the order in Tech Follow Up sub-status to keep this order visible.Jobs Completed/Prior DateInvoice all work orders in Jobs Completed-Prior Date sub-status to ensure job completion and accuracy of funds.Admin Follow upReview work orders in Admin Follow Up (scheduled, unscheduled and job complete statuses) to resolve internal issues. If the store needs to order other parts (MISCINV), put the order in the Admin Follow up sub-status and ad a note to the order. Review work orders in Admin Follow up sub-status for estimated time of arrival (ETA) and update customer via phone,Routed/Current DateDuring closing, review work orders in Routed-Current Date status at the end of each day and move follow up date to next day if needed.Pending RecalibrationReview work orders in Pending Recalibration sub-status adding a recalibration to installations that require them and scheduling work with customer if needed (check for static/dual recal and schedule accordingly).Proof of Recalibration DataReview work orders in Proof of Recalibration Data ensuring recalibration data has been uploaded to SV2 to the completed work orders.Outstanding Child Work OrdersReview work orders in Outstanding Child Work Orders where the windshield has been installed and schedule recalibration work with customer to complete.Customer Follow UpReview work orders in Customer Follow Up sub-status and contact customer for needed information to source part or schedule job. If no response after a week, remove parts from the order and move to Delete sub-status.Not Scheduled/No Sub-StatusReview work orders in Not Scheduled/No Sub-Status determine what need to be done to move forward and contact with customer to schedule work needed.OverrideReview work orders in Override sub-status and scrub to verify all information is accurate ((scheduled appropriately, insurance verified, parts verified, valid contact information).Future Work OrdersReview future work orders and target vehicles with low part accuracy to verify correct parts with Vin Numbers using SPS.November 2018 August 2022 211- Heart of Florida United WayTitle: Senior Crisis SpecialistDuties included but were not limited to:Customer ServiceInbound call centerData Entry/Remote Worked from homeScheduling Appointments for Rent assistance, Electric assistance and financial assistanceAssisting the homelessNational Suicide Hot lineAssisting Veterans with financial assistance appointments with Catholic Charities, Christian Service Center and Salvation ArmyScheduling Veterans/Clients with Rapid Rehousing ProgramScreening Veterans/Clients to qualify for appointments and Rapid Rehousing ProgramDivulging community services for summer programs, holiday gift baskets, toys for tots, Thanksgiving and Christmas gift assistanceScheduling Veterans/Elderly/Disabled with rides to and from appointments.Advocating for clients that could not do so for themselves.Scheduling clients ages 2 to 24 for mental health services (Devereux)Communicated with the local police department if client was in danger or threatened to harm others.Gave rental assistance listings from agencies in our database.Assisted with agencies Veterans could reach out to for emergency assistance/housing/medical needs.Assisted with all clients rental assistance needs be it financial assistance, or agencies providing rental assistance.Assisted with agencies that could help with housing, rent, electricity, water and mortgage.Logged all referrals and contact with clients.All information given was confidential under HIPPA GuidelinesGave information to clients needing furniture, clothes, baby seats.Informed Veterans/Clients/Homeless of shelters and food pantriesAlso assisted clients in need of employment with information in our data base about jobs in their areaAssisted clients with TANF/Snap/Unemployment and ReemploymentAffiliated and communicated with The Department of Children and Families reporting abuse, elder abuse, neglect, abandonment.Reported directly to the Police Department about client welfare needs if deemed necessary.All States including Hawaii communicated with our agency due to its operating 24 hours a day 7 days a week including Holidays.July 2002 December 2003 Distribution Coordinator, Associated Global Systems, 7006 Suite C, Winter Park, Fl 32792Job description (not limited to)Customer ServiceData entryCollect information and placed/processed Orders.Shipping and receiving pharmaceutical materials (used or New)Analyze and differentiate defective/unused materials.Handled inbound and outbound calls.Processed Warranty exchangesMaintained and updated Fed Ex ShipmentsTrouble shoot technical issues and resolve escalations.Special orders: NFOs/Reconciliation of medical suppliesApril 1989 thru May 2002 Assistant Program Specialist, New York City Department of Corrections, New York, New York 11370Job description (not limited to):Data entry/filingAnswered multi-line phones.Weekly Payroll Coordinator-- Managing payroll process that includes importing, proofing, editing, processing, and transmitting all payroll wages, deductions, reimbursements, bonuses, commissions, garnishments, and manual payments consistent with federal and state wage and hour laws.Performing specific duties related to insurance plans, 401k, Union Dues and flexible spending, accounts reconciliation of accounts, and timely vendor payments.Acquiring all necessary supporting documentation and approval letters from each Department.Preparing invoices related to payroll and benefits and recording timely and accurately.Preparing payroll reports and obtaining all supporting documents for Clients.Assisting with General Accounting Tasks (Accounts Payable and Accounts Receivable).Timekeeper for Civilians and OfficersWorked on weekly schedule for Civilians and OfficersTrainer and Quality Assurance CoordinatorCollections bails, fines. Surcharges, Mandatory SurchargesSecretary to Personnel Captain/Deputy Warden/WardenLodging WarrantsScheduled Inmate appointments/release dates/court appearancesTransferred personnel records from one facility to another.Monthly Managed Managerial ReportsPublic Relations SpecialistMaintained, updated and reviewed personnel records.Disbursed all Correction Employee correspondence.Accounts Receivable***Prepared, posts, verified and recorded customer Payments and transactions related to accounts.Accounts Payable***Provide financial and administrative support, process payments, verify Invoices, reconciliation of all expenses to keep track of what is going out of the business.Distributed and coordinated daily assignments to staff.Resolve Escalations (in person or via phone).1983-1987 Graduated from John Bowne High SchoolFlushing, NYC (Diploma)Software Special Skills: All Microsoft Applications: Windows, Word, Excel, Outlook, Power Point, Data Entry, SAP, Word Processing, Internet, Customer Service, PureCloud, Service Point, Tri-Net, Appointments Plus, TNAIRS, Navigate, Airs Certification Webinar, Accounts Receivable, Payable and extreme Team Player.Call Center Experience: 2004-2016 Walmart Pharmacy, AT&T Wireless, FedEx Billing, Orange County Public Housing, Express Scripts, Cap-Tel ServicesUS Citizen/DOB 3/17References furnished upon request. |
