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SHIRLEYCLARK1973.SCEMAIL AVAILABLEPHONE NUMBER AVAILABLESCOBJECTIVEMy goal is to secure a positionin a growing company that isbest served by my manyyears of experience. I want touse my 22 years of retailexperience to take on moreresponsibility and prove myworth within the company.SKILLS Retail Management Team Leadership Data Entry EmployeeCoaching/Training Problem Solving Retail Operations Customer Service Inventory Control Microsoft Applications Point of SalesOperations MonetaryManagementSHIRLEY A. CLARKRETAIL MANAGEMENTEXPERIENCELEAD SALES ASSOCATE  VIRGINIA DEPARTMENT OF ALCOHOLIC BEVERAGE CONTROL AUTHORITY 03/2005  CURRENTKnowledge of the principles and practices of a retail-operation. Provided customer service techniques, making decisions, problem- solving, utilize time management, and organizational skills. Carried out cash accounting and inventory/category management tasks. Utilized personal computers and electronic point of sales. Experience working with Microsoft Word and Excel and retail-related software. Leading and supervising multiple levels of employees within the retail store involving coaching, training, developing staff for future career progression, handling disciplinary actions, conflict management, conflict resolution, performance management, and employee relations. Responding to inquiries with internal and external customers both in person and on the phone. Communicate effectively with customers and employees of ABC, both orally and in writing.TELEPHONE OPERATOR  CAREER MANAGEMENT ASSOCIATES OF IOWA, LLC 07/2019  06/2021Providing call center service for U.S. Department of Veteran Affairs. Forwarding calls to various departments and patients within the hospital. Adhering all safety policies and emergency procedures. Maintaining high level of patient and employee confidentiality and remain calm under-pressure.SENIOR SALES ASSOCIATE  VIRGINIA DEPARTMENT OF ALCOHOLIC BEVERAGE CONTROL 08/2017  06/2019Knowledge of the principles and practices of a retail-operation. Provided customer service techniques, making decisions, problem- solving, utilize time management, and organizational skills. Carried SC SHIRLEY A. CLARKRETAIL OPERATIONS2out cash accounting and inventory/category management tasks. Utilized personal computers and electronic point of sales. Experience working with Microsoft Word and Excel and retail-related software. Leading, managing, and supervising multiple levels of employees within the retail store involving coaching, training, developing staff for future career progression, handling disciplinary actions, conflict management, conflict resolution, performance management, and employee relations. Assisted in staffing and hiring practices including screening, interviewing and selection. Responding to inquiries with internal and external customers both in person and on the phone. Communicate effectively with customers and employees of ABC, both orally and in writing.EDUCATIONGENERAL STUDIES DIPLOMA  06/1993  GEORGE WYTHE HIGH SCHOOL