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Street Address , Telephone:PHONE NUMBER AVAILABLEemail: EMAIL AVAILABLECredit & Collections SpecialistA professional with over 40 years of outstanding credit and collections leadership. Decisive, strategic, and performance driven with strength in negotiations with persuasive talk-off, communication, time management and collections conflicts resolutions. Advanced problem solving skills with proven ability to clarify and resolve complicated situations. Successful history of strengthening teams, departments, and community relationships while supporting diversity. The ability to work in a fast-paced changing environment.Professional ExperienceCanon Solutions America Inc. Itasca IL 1/17/2000 5/31/2024Credit Analyst/Representative II 2000 - 2024Canon Solutions America: Schaumburg ILAs an account specialist in corporate collections, responsibilities included organizing and collecting very delinquent portfolios. Determine if account is collectible without taking legal action or sending account to collection agencies. Setting up payment plans to get customer current portfolio of 4-5 million.Appropriately assess risk by researching and examining credit history and reports.Releasing orders that meet approved credit terms.Approving or disapproving and maintenance of credit terms for new and existing accounts.Review invoicing, purchase orders and other documentation to resolve billing disputes and ensure prompt collection.Collection Calls and/or correspondence in a fast paced, goal-oriented department.Reduce and maintain a low percentage of past due collection amount primarily by telephone or email.Work with collection agencies and legal counsels, as necessary, to reconcile delinquent accounts.Maintain and update relevant records, files, and information to the database.Proactively inform sales members of problem orders and accountsProactively identify areas to improve credit operation efficiency and initiate projects to achieve such improvements.Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.Credit Representative 1985 - 1999PITNEY BOWES CREDIT CORP: Rosemont ILKnowledgeable in all aspects of retail credit and collections through a multitude ofjob responsiblilties.Performed account collection activities including skip tracing responsibilities. Selected to train new employees.Exceeded set targets on calls to ensure delinquency targets.Handled daily correspondence and requests for customers to resolve billingproblems.SKILLSComputer knowledge specializing in SAP, Oracle, Excel, OutlookWord, Lotus Notus, Typing min of 80+ wpm. Extensive leadership and Training experience.Excellent multi-task capability and time management skills.Attentive to details. Work extremely well under pressure.Interact easily with others and enjoy problem solving. |