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Click here or scroll down to respond to this candidateCandidate's Name
Rochester, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEMedical Administrative Assistant with extensive hands-on experience in providing administrative support to complex medical facilities and other industries. Skilled in managing front office functions, including customer service, patient appointments, billing and collections, and records management. Success in optimizing delivery of care by automating charting systems and continuously measuring performance metrics. Seeking to take next career step in health administration with a respected organization dedicated to providing high-level care to diverse patient populations. Work ExperienceMedical SecretaryUnity vascular surgery - Rochester, NYAugust 2020 to Present Greet patients to initiate positive ambulatory experience, requests patient identification, assures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed (e.g., for insurance forms), identifies and assesses patient special needs (e.g., interpreters), monitors reception area to assure patient needs are met. Updates patients regarding waiting time for the provider every 15 minutes. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Assures cleanliness and order in the waiting room/lobby. Collects patient demographic and financial information in an efficient, customer oriented manner, asks specific questions of patient to verify information accuracy in order to establish a billable account. Enters information into the electronic medical record and patient access and revenue cycle system. Requests patient e-mail address for e Surveying purposes. Assures completion of all appropriate forms by patients, such as, Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Charity Care information, etc. Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient needs(e.g., transportation), assures patient satisfaction with visit prior to discharge from the area. Prints After Visit Summary (AVS) at check-out when appropriate, uses 2 patient identifiers to assure provision of the summary to the correct patient. Schedules ultrasounds for patients before visit with their vascular provider. Telephone Management: Answers phone in a timely and courteous manner. Manages incoming clinic calls, sorts calls to various providers. Opens a telephone encounter in eRecord when speaking with patients. Assures routing of encounter in eRecord to the appropriate staff/provider. Coordinates outgoing calls related to major functions above. Provides information to patients in order to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages. Manages multiple processes in eRecord including messaging in eRecord In Basket and referral work queue processing. This information is part of the patient legal medical record, therefore, assures accurate and concise information is entered.Outpatient Access SpecialistUniversity of Rochester, Strong Memorial Hospital - Rochester, NY December 2019 to August 2020 Greet patients to initiate positive ambulatory experience, requests patient identification, assures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed (e.g., for insurance forms), identifies and assesses patient special needs (e.g., interpreters), monitors reception area to assure patient needs are met. Updates patients regarding waiting time for the provider every 15 minutes. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Assures cleanliness and order in the waiting room/lobby. Collects patient demographic and financial information in an efficient, customer oriented manner, asks specific questions of patient to verify information accuracy in order to establish a billable account. Enters information into the electronic medical record and patient access and revenue cycle system. Requests patient e-mail address for e Surveying purposes. Assures completion of all appropriate forms by patients, such as, Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Charity Care information, etc. Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient needs(e.g., transportation), assures patient satisfaction with visit prior to discharge from the area. Prints After Visit Summary (AVS) at check-out when appropriate, uses 2 patient identifiers to assure provision of the summary to the correct patient. Telephone Management: Answers phone in a timely and courteous manner. Manages incoming clinic calls, sorts calls to various providers. Opens a telephone encounter in eRecord when speaking with patients. Assures routing of encounter in eRecord to the appropriate staff/provider. Coordinates outgoing calls related to major functions above. Provides information to patients in order to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages. Manages multiple processes in eRecord including messaging in eRecord In Basket and referral work queue processing. This information is part of the patient legal medical record, therefore, assures accurate and concise information is entered. Performance Analysis: Edits and corrects registration errors, completes missing registration data, reconciles and edits charge entry, assures accuracy of patient schedules, identifies ways to reduce follow- up, repetitive, or corrective work. Customer interaction: Assesses the urgency of a situation and determines the appropriate routing for the patient, serves as a focal point for handling complaints, utilizes service recovery concepts, serves as front-line problem solver. Other Clinic Service Tasks: May escort patient into the treatment corridor and assist as needed. InternshipLife solutions PsychotherapyAugust 2019 to December 2019Scheduling with PMP systemGreet PatientsPull charts for appointments/ prepare new patients' chartsFax and mail paperworkCheck insurance availability through carrier portals/websiteUse word/excel to create patient formsCorporate AdministrationSutherland Global Services - Pittsford, NYNovember 2012 to July 2018 Coordinated office activities and operations to ensure efficiency and compliance to company policies Greet visitors and ensure they are equipped with needed material for their visit. Managed agendas/travel arrangements/appointments etc. for the upper management Managed phone calls and correspondence (e-mail, letters, packages etc.) Ordered office suppliesCorporate Administrative AssistantSutherland Global Services - Pittsford, NYMarch 2011 to July 2018Sutherland Global ServicesMarch 2011 to 2012Fielded incoming calls in a timely manner throughout shiftIdentified customer questions, complaints, concerns, and overall needsProvided enough answers and solutions to all customer queriesHandled customer complaints respectfully and professionallyRedirected customers to appropriate departmentsReturned calls to customers for follow up as needed Case Manager/Residential Service CoordinatorDePaul Parkside SROMay 2007 to October 2010Determined client's requirements by completing intake interviews; determined need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans.Established treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort.Monitored cases by verifying client's attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervened in crises; providing personal supportMaintained clients records by reviewing case notes; logging events and progressCommunicated clients progress by conducting weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influencesEnsured Clients Meet their personal budget by monitoring expenses; implementing cost-saving actions DePaul Parkside East Rochester, NYDePaul Parkside SRO - East Rochester, NYJuly 1998 to October 2010SRO Administrative AssistantDePaul Parkside SROApril 2002 to May 2007Answered incoming calls and assume other receptionist duties when neededResponded to questions and requests for informationManaged workflow by assigning tasks to other administrative employees daily, ensuring that deadlines were met, and work is completed correctlyAssisted in training staff members and new hiresImplemented and monitor programs as directed by management, and saw the programs through to completionGenerated memos, emails and reports when appropriateAssume responsibility for maintenance of office equipment, including computers, copy machines and fax machinesMaintained office supplies by checking inventory and order items Resident Care Aide/ Team Leader/ Medication Coordinator DePaul Parkside Adult Community - East Rochester, NY June 1998 to April 2002Assisted Clients with ADLsManaged staff schedule/ Coordinate staff meetingsCoordinated with different nurses/aides to assist with patient care and medicationsDelivered routine daily medications, either prescription or non-prescription, to clientsFollowed written or verbal instructions on how to manage medications.Recorded medication dosages and times in a Medication LogbookObserved patients and document changes in their conditionUpheld all health and safety standardsResponded to patient emergency call signals, bells, or intercom systems to identify patient needs EducationAssociate of Applied Science in Medical Administration Assisting in Medical Administrative assistantBryant & Stratton College - Rochester, NYSeptember 2018 to December 2019Skills Organizational skills Data entry Time management Problem solving Multitasking Customer Service Office Administration Medical Scheduling Case Management Records Management Intake Experience Medical Office Experience HIPAA Hospital Experience Medical Records Medical Receptionist Insurance Verification Computer Skills EMR Systems Social Work Office Experience Epic Microsoft Office Employee Orientation Clerical Experience Medical Terminology Office Management Management Microsoft Excel Microsoft Word Microsoft PowerpointAssessmentsMedical Terminology ProficientJanuary 2019Measures a candidate's ability to understand and appropriately use medical terminology. Full results: ProficientAdministrative Assistant ProficientOctober 2019Evaluates the knowledge and skills essential to administrative assistant jobs. Full results: ProficientScheduling ProficientJune 2020Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: ProficientMedical Receptionist Skills Highly ProficientJune 2020Managing physician schedules and maintaining accurate patient records Full results: Highly ProficientMedical Receptionist Skills Highly ProficientJune 2020Managing physician schedules and maintaining accurate patient records Full results: Highly ProficientCustomer Focus & Orientation ExpertAugust 2020Responding to customer situations with sensitivity Full results: ExpertWork Motivation ProficientAugust 2020Level of motivation and discipline applied toward work Full results: ProficientCustomer focus & orientation Highly ProficientAugust 2021Responding to customer situations with sensitivity Full results: Highly ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSkills & AbilitiesOrganizational skillsRecord and data entry managementProblem solving skillsVerbal and written communication skillsMultitasking skillsTime management skills |
