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Title Customer Service General Manager
Target Location US-GA-Atlanta
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
PH: PHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address
OBJECTIVETo obtain a career that will allow me to go back to school. I really love helping people. And this career opportunity will be a great start.SKILLS & ABILITIESProficient in all Microsoft Office applications. Self-starter with a focus on team management, customer service, and restaurant management. Able to use basic math, addition, subtraction, and understand basic fractions. Experienced with inventory management, training, purchasing, budgeting, and forecasting. Can meet physical demands associated with standing for long periods of time and lifting up to 50 pounds.EXPERIENCESEP 2022  MAR 2023AREA MANAGER, JIMMY JOHNS SANDWICHES, ATLANTA, GAManaged two different store locations and assisted all others within a 100-mile radius as assigned.Brought previous general manager experience to include: extensive food and beverage knowledge, leadership skills, familiarity with specific restaurant management software, and knowledge of health and safety standards, regulations, laws and guidelines.Maintaining operational excellence so our restaurant is running efficiently and effectivelyMediated employee and/or customer issues when necessary.Ensured facilities were appropriately staffed, stocked and functioning properly. Completed various other tasks as needed.SEP 2009  MAY 2022GENERAL MANAGER, JIMMY JOHNS SANDWICHES, VARIOUS LOCATIONS, GARaised monthly sales and lowered the cost of overhead.Managed a staff of Assistant Managers and approximately 30-50 employees depending on location at any given time.Scheduled employee work hours, assigned, oversaw, and evaluated work for compliance in accordance with Jimmy Johns protocol and health and safety regulations.Managed hiring, training, evaluating, discipline, and termination of employees.Responsible for on-the-job training and coaching for new employees on how to complete daily food preparations including meat and vegetable slicing, portioning, and rotating products, use of cash registers, customer service, and upkeep of facility.Forecast, controlled, and delegated the ordering, receipt, storing, and issuing of food, labor, equipment, cleaning, and paper supplies to ensure customer demand was met at every shift and minimized loss.Ensured that every customer received world-class customer service by assisting team members with greeting customers, taking orders, using the cash register, assembling orders, and checking for completeness and accuracy.Responsible for cash drawers, deposits and change orders to include audits, end of shift paperwork, and inventory.EDUCATION & CERTIFICATIONS2017 Business Administration Jacksonville State University, Currently PursuingOSHA Certified Fork Lift OperatorSERVSAFE Certified via Jimmy Johns Corporate OfficesREFERENCESChloe Brown General Manager Jimmy Johns 404.441.7342 EMAIL AVAILABLEP.A. General Manager Jimmy Johns 404.892.8080Makani Griffen Assistant Manager Jimmy Johns 404.914.5853Blane McDaniel Business Coach Jimmy Johns PHONE NUMBER AVAILABLE EMAIL AVAILABLEThomas Martin Training Coach Jimmy Johns Core PHONE NUMBER AVAILABLE EMAIL AVAILABLE

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