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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service RepresentativeFort Wayne, IN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceService AttendantEnterprise Holdings-Elkhart, INOctober 2022 to June 2023I came back home to help my mom with my dad. He has cancer. RSR DriverQuest Diagnostics-Fort Wayne, INSeptember 2021 to July 2022Ran route a in NW OhioSecurity OfficerAllen Protection Services-Fort Wayne, INDecember 2020 to July 2021Assistant ManagerSpeedway LLC-Fort Wayne, INAugust 2019 to September 2020Customer Service RepresentativePeerless Cleaners-Fort Wayne, INMay 2019 to July 2019Assistant ManagerSpeedway LLC-Fort Wayne, INJuly 2017 to September 2018Floater CleanerCiocca Cleaning and Restoration-Fort Wayne, INAugust 2016 to October 2016 Cleaning medical offices. Disinfecting bathrooms and labs of offices. Taking trash out.Call Center CMAteam memberParkview Physicians Group Call Center-Fort Wayne, IN January 2015 to February 2016- Fort Wayne, IN Responsible for scheduling and cancelling appointments. Triaging patient calls. Helping patients with finding a new physician. Working as a team member with co-workers.Medical RecordsTook down all medical pertinent information and relayed to doctor Fort Wayne Neurological Center-Fort Wayne, INJuly 2013 to November 2013- Fort Wayne, IN Responsible for scanning and indexing patients charts into WebChart for multiple physicians and nurse practitioners. Day to day tasks included but not limited to:Retrieving virtual web charts from both Lutheran and Parkview medical systems.Preparing all medical records for assigned physicians and nurse practitioners for patients that day.Responsible for contacting other hospitals and physicians' offices to verify and receive updated medical records.Worked closely with patients as needed to make sure their medical records were available to other referred physicians. Part of the team rotation taking turns manning the operator phone desk. Duties included but not limited to:Answer phonesRedirected calls as required to proper departmentsWorked with patients on the phone to collect record release requests and make sure proper records were released on time and to the correct physicians' office. Responsible for the "Stroke Care Now Network" phone. Duties included but not limited to:Answering emergency stroke phone.Took down all medical pertinent information and relayed to doctor.Worked with doctor and "Stroke Care Now Network" caller to make sure they can communicate.Required to follow up with "Stroke Care Now Network" program director after each call via email. Making sure all HIPAA compliances were followed as required. Certified Medical AssistantDermatology and Laser Surgery Associates /On-Site Medical Staffing-Fort Wayne, IN January 2012 to April 2012 Responsible for all patients' history and chief complaints via electronic medical keeping software. Directly works with doctors in vast amounts of surgeries not limited to shave biopsys, E, D, and Cs, and excisions of skin lesions. In charge of chart organization and patient education prior to, during, and after patient treatment. Room responsibilities not limited to preparation, hazardous material handling, sterilization, and cleanliness. Accountable for all instrument sterilization with the assistance of the Autoclave and ultrasonic equipment. Depended upon to log patients call in questions for doctor review. PhlebotomistMarkle Medical Center-Markle, INFebruary 2011 to May 2011 Lead phlebotomist in charge of all blood draws among other testing and job requirements. Vast experience in multiple phlebotomy techniques. Performed and proficient with countless lab testing, examples but not limited to: Hemoccult, Pregnancy, Mouth swabs, Pro Times, Urinalysis testing. Keen documenting skills both on the computer and in patient's charts. Strong work ethic along with team players and excellent patient rapport. Administrative & Clinical ExternshipAssociated Family Medical Consultants-Fort Wayne, IN August 2010 to December 2010 Hands on experience with patient care in a team environment. Performed and overseen vast lab testing for an average of thirty patients a day. Lab testing included but not limited to: Urinalysis, Hemoccult, Pregnancy, Glucose, Phlebotomy Maintained patient accounts through audits and statements. Offered recommended care and treatment information based upon doctor's diagnosis. Responsible for patient scheduling on a daily bases for approximately thirty patients a day. Responsible for front desk with details including but not limited to: Scheduling and canceling appointments for four doctors. Preparing and filing patient charts on a daily basis for four doctors. Receiving payments from patients upon checkout. Obtained all required charts for patients upon arriving for appointments. EducationAssociates Degree in Medical AssistingIvy Tech Community College - Fort Wayne, IN2010High school diploma or GEDSkills Documentation (Less than 1 year) HIPAA (Less than 1 year) Quality Assurance (Less than 1 year) Customer service Office experience Medical Office Experience Triage Driving Phlebotomy Typing EMR Systems Medical Records Medical Scheduling Experience Administering Injections Cash register Mobile devices Driving Upselling Windows Medical records Quality assurance Medical terminology Computer networking DocuSign Customer service HIPAA Documentation review Typing Security Communication skills Computer skills Office experience Microsoft Office English Basic math Microsoft Word Microsoft Outlook Analysis skills Manufacturing Organizational skills Supervising experience Assistant manager experience Automotive repair Power tools ERP systems Filing Phone etiquette Call center Product demos Warehouse experience Forklift Cash handling Medical scheduling GPS Janitorial experience Triage Patient care Detailing Microsoft Excel Microsoft Office Computer skills Customer service Communication skills Microsoft Office Customer service Computer skills Medical terminology Box truck Oil Change Customer service Communication skills Microsoft Office Driving Customer service Customer service Computer skillsCertifications and LicensesDriver's LicenseDriver's LicenseAssessmentsSecurity guard skills CompletedMay 2023Assessing risks, enforcing security standards, and handling complaints Full results: CompletedWork style: Reliability ProficientAugust 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientProtecting patient privacy ProficientJune 2023Understanding privacy rules and regulations associated with patient records Full results: ProficientCleaner fit ProficientSeptember 2022Measures the traits that are important for successful cleaners Full results: ProficientCustomer service ProficientSeptember 2020Identifying and resolving common customer issuesFull results: ProficientScheduling CompletedNovember 2022Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: CompletedTeamwork: Interpersonal skills CompletedFebruary 2023Responding to challenging team situations at workFull results: CompletedData entry: Attention to detail CompletedFebruary 2023Maintaining data integrity by detecting errorsFull results: CompletedDelivery driver ProficientJuly 2022Interpreting instructions or signs and solving problems Full results: ProficientWarehouse safety CompletedAugust 2022Using safe practices in a warehouse settingFull results: CompletedBartending ProficientOctober 2023Understanding, pouring, and mixing drink ordersFull results: ProficientWritten communication ProficientJuly 2022Best practices for writing, including grammar, style, clarity, and brevity Full results: ProficientManagement & leadership skills: Impact & influence Proficient June 2023Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: ProficientAutomotive maintenance ProficientFebruary 2023Knowledge of vehicles, vehicle maintenance, and repairs Full results: ProficientAdministrative assistant/receptionist CompletedApril 2023Using basic scheduling and organizational skills in an office setting Full results: CompletedWork style: Reliability ProficientFebruary 2024Tendency to be reliable, dependable, and accountable at work Full results: ProficientSales skills ProficientOctober 2023Influencing and negotiating with customersFull results: ProficientManufacturing fit ProficientAugust 2023Measures the traits that are important for success in manufacturing roles Full results: ProficientFood service: Customer situations ProficientJuly 2023Identifying and addressing customer needs in a food service setting Full results: ProficientMedical terminology ProficientAugust 2022Understanding and using medical terminologyFull results: ProficientCustomer service ProficientJune 2021Identifying and resolving common customer issuesFull results: ProficientAttention to detail ProficientJuly 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientCustomer focus & orientation ProficientAugust 2021Responding to customer situations with sensitivity Full results: ProficientCleaner fit ProficientAugust 2021Measures the traits that are important for successful cleaners Full results: ProficientMedical receptionist skills CompletedJuly 2022Managing physician schedules and maintaining accurate patient records Full results: CompletedWork motivation ProficientDecember 2020Level of motivation and discipline applied toward work Full results: ProficientRetail customer service ProficientJuly 2023Responding to customer situations in a retail setting Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional Information Clinical Skills Monitored patient's respiration activity, blood pressure and blood glucose levels Compliance Maintained compliance with regulatory standards by following and understanding HIPAA compliances.Documentation Documented patient information obtained from intake interviews. Quality Assurance Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control. |
