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PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESummary:Experienced Engineer/Administrator with over 20 years of expertise in managing Windows Server 2019/2016 environments, Active Directory, and Group Policy administration, ensuring secure and efficient system operations. Proven track record in tuning, hardening, and maintaining Microsoft 365 E5 solutions, focusing on compliance and system performance optimization. Adept at troubleshooting complex technical issues, collaborating with cross-functional teams, and providing on-call support. Excellent communication skills combined with the ability to work independently in high-demand environments. I am looking to contribute technical leadership as the subject matter expert for a dynamic IT team.Skills:Windows Server 2019/2016/2012R2/2008Utilize Microsoft SCCM to manage and deploy software updates, security packages, and system configurations.Implemented SCCM for automated deployment of operating systems.Active Directory & Group Policy ManagementMicrosoft 365System Security: Nessus, McAfee ePO, NIST CybersecurityNAS Deployment & Data BackupNetwork Troubleshooting & Performance OptimizationVPN, Remote Access (Net Extender, RDP)Microsoft Intune, BitLocker, Smart DeploymentCisco Call Manager, Cisco VoIP, SCCMProject Coordination & IT DocumentationWindows 10/11 Upgrades & Support.EDUCATION:MSc in Telecommunications Engineering from the Volgenau School of Engineering, George Mason University (GMU), Virginia. GPA: 3.08 out of 4.0. 2013.BSc. in Information Technology / Computer Networking, Strayer University. GPA 3.9 out of 4.0. - May 2003.Certifications:Microsoft Certified Professional (MCP).Installing and Configuring Windows Server 2012 Score: 871. ID Number: MS0616250092Professional Experience:Sterling Field Support Center (SFSC) NOAA Affiliate Sep 2019 Sep 2024Windows/ System Engineer, IT Group Team LeadImplemented and managed Active Directory (AD) environments across multiple domains, utilizing Group Policy for centralized desktop management, increasing security and operational efficiency.Provided advanced Windows Server 2019/2016 administration and support, handling system deployments, configurations, patch management, and troubleshooting.Maintained, tuned, and hardened the Microsoft 365 E5 solution for SFSC, ensuring compliance with NOAAs cybersecurity policies and improving overall system resilience.Collaborated with IT teams and field technicians to address and resolve system issues, improving overall uptime and reducing service disruptions for end users.Manage LAN, Configuring maintain and upgrading Servers: 2019 / 2016 / 2012 R2 / 2008 R2Perform servers monthly maintenance and push security patches.Configuring Cisco VoIP Call ManagerConfigure Cisco Unity Connection Administrations.Manage Domain Controllers and other serversConfigure and Manage Active Directory Users and ComputersManage users and computers accountHandle and Perform IT projectsProvide software and hardware supportConfigure and create account for Cisco IP phonesConfigure EPolicy Orchestrator 5.10.0Manage drive encryptionsPerform regular backups to NASPerform WSUS windows servers and desktops regular updates.Perform weekly Nessus Scan and generate a report for vulnerabilities. Create compliance and vulnerability scan policy.Engaged with cross-functional teams to identify and resolve complex technical issues, ensuring efficient support for NOAAs research and field operations.Institute of Museum and Library Services (IMLS) Government. Mar 2018 October 2019Information Technology SpecialistConfigured and maintained Active Directory and Group Policies to enhance system security and streamline the management of desktops across multiple organizational units.Provided expert-level support in administering Windows Server 2019/2016, focusing on optimizing performance, resolving technical issues, and maintaining a secure server environment for the IMLS network.Contributed to on-call rotations, providing critical support to minimize downtime and maintain high availability for IMLS services.Administer Microsoft Office 365 Console, Cloud.Project lead for Coordinate and manage computer upgrades from Windows 7 and Windows 8.1 to Windows 10.Configure and manage Smart Deploy image software.Configured and support employee agencys issued mobile devicesInstall all network hardware and software including upgrade and repair.Maintain network and computer system security and ensure that all systems are operatingcorrectly. Provide network troubleshooting.Creating users account, assign, and update security permissions on the network.Create Home and Profiles Directories and apply PermissionsCompletes end-to-end desktop activities for installs, moves, adds, changes, updates and projects.Asset Management: Validates IT related assets, maintain and update inventory in asset trackingsystemPerform users training in computers and software including developing training materials.Led the hardening and tuning of Windows systems to meet IMLS's evolving operational needs while maintaining high standards of performance and reliability.Catholic University of America, Washington, DC. Jan 2017 to Oct 2017Tier III Technical SupportParticipating in Windows 10 upgrade project involved 8000 computers.Handle escalated cases from Level 2, suggest troubleshooting tips and or help in resolving issues.Managed the universitys Active Directory and Group Policies, streamlining access control and enhancing security for faculty, students, and administrative staff.Provided comprehensive support for Windows Server 2019/2016, including server provisioning, patch management, and troubleshooting, ensuring 24/7 availability for academic and administrative systems.Tuned and hardened the university's Microsoft 365 E5 environment to comply with institutional security policies and federal data protection standards.Performed daily system monitoring, verifying the integrity and availability of all hardware,server resources, systems and key processes, reviewing system and application logs, andverifying completion of scheduled jobs.Installing and maintaining network and computer systems.Repairing and upgrading network and computer systems.Diagnosing and fixing problems and or potential problems with the network and its hardware and software systems.Monitoring the network and systems to improve performance.Managed Active Directory Account Creation for users and computers and update status.Assisted in managing multiple domains within the university's network, maintaining seamless connectivity and data integrity across all campuses and administrative units.DC Net (OCTO Contractor) Washington, DC Aug 2016 to Dec 2016Tier III Technical SupportResponsible for configuring and supporting all department mobile devices. This includesdeploying applications and configuration to align with all security standards and deviceconfiguration standards.Managed and configured Active Directory and Group Policies to enhance security, streamline user management, and ensure smooth operation of the network infrastructure for DC Net (OCTO).Essential Responsibilities includes using device management (MDM) platform to securelydeliver updates and applications to mobile devices.Download and configure AirWatch security software enrollment. Deploy device to domain andconfigure user profile and update mailbox.Supported multiple domains within DC Nets infrastructure, ensuring seamless integration of systems and maintaining secure, uninterrupted connectivity for government agencies.American Institute for Research (AIR) Mar 2014 May 2016Tier II Network/Systems SupportTroubleshot, debugged and identified software problems and performance issues with securedbrowsers, HTML, XML, and JavaScript and other applications.Supported PC and peripheral installation and troubleshooting on Macs, Linux, Windowsmachines, Chromebooks, Android, and iOS mobile devices; problem/incident recording,and problem resolution/escalation.Supported troubleshooting of network issues (IP configuration, bandwidth, DNS & commandline tools, Ping, etc.).Provided accurate and timely logging of issues and resolutions in the ticketing system.Interacted with external users to obtain and conveyed concise problem information in aprofessional manner via phone, email, and in-person.United States Patent and Trademark Office (USPTO) Feb 2012 Nov 2012Computer and Telecommunication EngineerConducted scientific and analytical research in the field of computer science andtelecommunications engineering.Conducted thorough researches and also examined, evaluated and determined theoriginalities of new invented technologies, presented by clients for patent applications.U.S. and International patent databases and docketing softwareIP document generation software (Foundation IP) and using the Trademark Electronic SearchSystem (TESS) and, docketing software.Hogan Lovells, LLP Jan 2005 Feb 2012Served as a Network Administrator and User Support Technologist for over 200 end users onsite.Supported Partners and Managing Partners of the firm, as well as other senior level executives.Responsible for installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.Performed daily system monitoring, verifying the integrity and availability of all hardware,server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.Installing and maintaining network and computer systems.Repairing and upgrading network and computer systems.Diagnosing and fixing problems and or potential problems with the network and its hardware and software systems.Monitoring the network and systems to improve performance.Managed Active Directory Account Creation for users, computers, and update status. Create Home and Profiles Directories and apply Permissions.Participated in various OS and application migrations.Serviced and supported Laptop and Desktop computers and servers in HP and Dell environment.Managed and administered Server 2003, Microsoft Windows: 10/8.1/7/XP/2000Microsoft Office 2016/2010/2007/2003 and numerous proprietary software applications and on-line programs.Managed and configured RSA Console, encryption using Sophos and PGP.Utilized Microsoft Active Directory, Microsoft Exchange Server to create and manage user accounts and mailboxes.Supported users remotely using Altris software in on-site location.Created, configured, troubleshoot and resolved Cisco Wireless and VPN connections andrelated issues.Tested, installed and supported non-standard applications to meet strict customer requests.Identified chronic and systemic issues and negative developments and recommended opportunities for improvements that will reduce or eliminate problems in the field.Worked directly with Network Engineers and Database Managers to discuss day-to-day operations possible and \or existing problematic trends resolutions and new technology techniques.Setup and tested hardware and software for integrity on the company network.Created, configured and provided Xerox scanners and HP LaserJet printers on the print server.Managed Blackberry Enterprise Server and activate Blackberries of various models. |
