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Title Support Technician Help Desk
Target Location US-CHICAGO
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Candidate's Name
PHONE NUMBER AVAILABLE  CHICAGO,IL. EMAIL AVAILABLEEXPERIENCEComputer Forensics Examiner Classwork Jan.2024 - May.2024 I College of Dupage I Glen Ellyn, ILCreated and managed exact copies of storage devices to preserve original evidence through imaging and cloning.Utilized forensic software tools such as EnCase, FTK, and Autopsy to conduct thorough investigations.Performed keyword searches and metadata analysis to locate relevant digital evidenceDeveloped detailed timelines of events by analyzing file timestamps and system logs.Recovered deleted, corrupted, or hidden files using specialized data recovery tools.Help Desk/Network Support Technician Oct. 2023 - Jun, 2024 I College of DuPageAnalyzed and solved a wide range of basic and complex network issues, resulting in improved response time and a clear understanding of recurring issues.Helping Students and Faculty with various 0365 applications such as Word, Excel, Outlook, and PowerPointProvided First level of support for hardware, software, and network issues.Network security classwork Aug. 2024-Dec. 2024Understanding of TCP/IP, UDP, HTTP/HTTPS, DNS, DHCP, and other protocolConfiguration and management of cisco switches, routers, and firewallsMonitoring Network traffic and system logs to identify any potential threatsKnowledge of Intrusion Detection/Prevention Systems (IDS/IPS)Networking classwork Aug. 2023- November 2024Knowledge of comprehensive network topologies such as LAN,WAN,VPNComplex configuration of switches, routers and other end devicesSet up access-control lists and permissions, route traffic in between networks.IP address management with DHCP and DNS to optimize efficiency in the networkCVS Onsite Technician Volunteer Jan. 2024- May 2024Assisted in the replacement and installation of faulty equipment such as printers, cables, and POS terminalsInstalled new power supply units for terminals enhancing the pharmacy technical infrastructureProvided on-the-spot technical support to resolve equipment malfunctions in order to keep the operations of the pharmacy running.EDUCATION/CERTIFICATIONS-Google Cybersecurity Certificate-CCNA (Fall of 2024)-Lewis University BS in Cybersecurity (Spring of 2026)

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