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Click here or scroll down to respond to this candidateCandidate's Name
Springfield, IL Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryHardworking and reliable Patient Associate focused on going above and beyond to support team and serve customers. Trained in Customer Service and offering top-notch support to those in need. Motivated to continue to learn and grow as a Care Giving professional. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure Substance Abuse Counselor position. Ready to help team achieve company goals.SkillsPatient caregiver and monitoringCustomer ServiceShipping and ReceivingMail and Service DeliveryNutrition and Meal PlanningProblem SolvingCritical ThinkingAgency Service RequirementsMaintaining Client RecordsTeamwork and CollaborationClient Needs AssessmentGovernment Subsidy ProgramsClient Home VisitsClient and Family InterviewsFamily ReunificationActive ListeningCase NotesIssue ReportingIndividual and Group CounselingSafety and Risk AssessmentsCommunity Service ProgramsLife Skills InstructionImprovement StrategiesCoping TechniquesWork History11/2022 to CurrentBureau Of Prisons CounselorFamily Guidance Center Springfield, ILHelping federal inmates adjust to the community and their families.Employment & Home visitation check-insAssist in gaining employment.Assist in finding housing and personal needs.Provide assistance in financial planning.Prepare progress reports for health, mental, substance & alcohol abuse.24/7 Monitoring on client locationPrepare progress reports for health, mental, substance & alcohol abuse.Send Reports to The Bureau of PrisonsAttend weekly staff meetings7/2022 to 11/2022Case AideFamily Service Center Springfield, ILCarried out day-to-day duties accurately and efficiently.Prepared variety of different written communications, reports and documents.Developed team communications and information for meetings.Proved successful working within tight deadlines and fast-paced atmosphere.Maintained energy and enthusiasm in fast-paced environment.Collaborated with team members to achieve target results.Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.12/2021 to 03/2022Recovery CoachGateway Foundation Rehab Centers Springfield, ILTestified in court regarding client behavior, treatment goals and progress.Developed and implemented individualized treatment plans.Participated in multidisciplinary meetings focused on providing comprehensive assistance.Gathered information about useful resources and helped coordinate referrals.07/2019 to 11/2021Food and Nutrition AssistantHSHS St. John's Hospital Springfield, IllinoisRemoved used items from tables, cleaned surfaces, and sanitized touchpointsFollowed infection-control and prevention processes to minimize risks to vulnerable patientsCollected and processed patient meal orders to serve individual needsChecked choices against prescribed diets and submitted to dietitianHelped plan regular and modified menus based on current diet manualOversaw proper portion control when serving foodHandled incoming phone calls from patients to assist with navigating menus and selecting food choicesCommunicated patients' needs to kitchen team, including allergies and personal preferencesTracked patient food intake and reported progress to dietician for review and correctionTake the food trays to patient rooms01/2020 to 01/2021Developed nutrition plans addressing individual patient diabetes and food allergies.Assessed calories, sodium, sugar and other nutrition data to oversee patients' diets.Coordinated menus and ordered necessary items to prepare food for medical requirements.Assisted patients clients with mean plan development, addressing individualized dietary requirements.Studied health needs and goals established by dieticians, physicians and nurses to provide nutritious and balanced meals to patients.Took meal trays to patients and checked for satisfaction with dietary requirements.08/2017 to 05/2019Parking AttendantBrookfield Zoo Brookfield, ILReconciled payment balances and performed opening and closing duties such as counting cashMaintained evenly spaced traffic lanes and designated parking areasRemoved ice and snow from parking garage, driveways, and sidewalks for public safetyDirected and controlled traffic in parking lots and valet drivewayAssisted handicapped individuals with wheelchairs and other mobility devices such as walkersMonitored and controlled entrances and exits to parking area to secure lotProcessed cash or credit card payments for parking charges by collecting payments for parkingResponded to customer problems and complaints by listening to needs and taking action to resolveUsed hand signals and flashlights to direct motorists to the correct parking locationTagged vehicles and documented times to keep track of the parked vehicles and their related customer informationContinuously patrolled the parking areas to collect debris and identify any safety issues or criminal concernsKept cash secure and the register balanced to avoid any discrepanciesGreeted customers, opened car doors, and offered exceptional service to exceed expectations for parking needs.01/201910/2016 to 08/2017Prosthetics/Orthotics Maintenance TraineeVeterans Industries, Edward Hines Hines, ILReceived physical therapy equipment from shipping docks to assemble (wheelchairs, walkers, crutches etc.)Shipped physical therapy equipment to residential and commercial addressesAssisted and monitored disable individuals needing support07/2007 to 05/2015CarrierU.S. Postal Service Chicago, ILPicked up outgoing packages and parcels from the mail and residential addressesLoaded delivery vehicle in correct order for smooth deliveriesChecked vehicle daily, handled basic upkeep, and helped coordinate major maintenance needsLifted numerous packages at mail hub and customer locations to complete deliveriesDrove approved vehicles to deliver letters, legal envelopes, and large packagesSecured mail from tampering or loss to meet strict standardsOperated postage application machinery to prepare mail for deliverySorted and cased mail for delivery to residential and commercial addressesMaintained daily trip log of special deliveries and any reportable incidentsHandled and delivered time-sensitive documents and packages, mapping routes and considering traffic patterns and driving conditions to make timely pickups and deliveriesConsistently met schedules for the timely collection and return of mailDocumented the receipt of new letters and packages to confirm receipt and start the delivery process.01/1979 to 01/1982Field Radio Operations and Switchboard Communications OperatorU.S. Marine CorpsRecognition 5 Bee Award (Being Exceptional Every day, HSHS StJohn's HospitalEducationBachelor of Science: Criminal Justice, Human ServicesColorado Technical University - Colorado Springs, COI am a musician and singer and like to write poetryI had a band with my family and friends from high school, I can play different instruments such asdrums, bass guitar, sax, trumpet, a little keyboards and I sing. I write poetry and also, songs. |
