Candidate Information Title IT Tech/Security Operations Target Location US-OH-Saint Clairsville Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Courtney Tucker 50198 West Rustic Dr. Apt 31Saint Clairsville, Ohio Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEGumby's LLC, Wheeling WV  IT Security & Operations February 2024 - August 2024Provide Level 2 phone support, Troubleshoots problems using scripts, checklists and training as guides, Escalates to Level 3 IT / LVL support and 3rd party vendors when necessary, Documents and communicates problems and resolutions in email, Perform end-user training, Strong customer service skills, Proactively monitors systems and updates security patches, Configures and installs software for company PCs, POS systems and laptops, Involved in the installation and rollout of new hardware and software packages. Upgrades and proactively maintains IT hardware, Supports mobile workforce devices, Maintains and provides facility security access and issues. Maintains and monitors Surveillance systems, Works with outside IT, LVL and Security vendors / partners. Wheeling Island Casino, Wheeling WV  IT TechAugust 2016 - April 2019Provided first level troubleshooting of systems and hardware to end users, Logically identified, isolated and formulated, resolutions to root causes of system issues, Quickly learned systems in fast\paced environment, Capable of effectively prioritizing tasks under situations, Knowledge of windows desktop operating, systems and Microsoft suites, Properly maintain and follow all department,forms, logs, controls and safety procedures, Provided basic troubleshooting of network issues related to PC/Server connectivity, Provided written status reporting to management and end users, Demonstrated ability to bridge the communication gap between technical issues and non technical business users.Groupstar, Location  IT TechMay 2014 -July 2016Assist with Implementation & Application and help Technical specialists with tasks & onsite Installs and in shop IT repairs, Prepared computers for onsite install, Download network protection software & Cloud based security solutions, Handled hardware/software components, SKILLSPerform networkaddress translationand Perform networkaddress packetfiltering and installproxy servers,firewalls and virtual,private networks fornetwork defense andcountermeasuresUse basic installationprocedures, utilizeBack up procedures,and provide remoteaccess for users.Working knowledgeof computer,organization,communication andnetwork security.Basic understandingof cyber by utilizingrecord keeping,techniques andutilizing law nexus,record keepingregulatory modelswith knowledge oflegal and ethicalresponsibilitiesApply basic principlesto plan, implement,and audit a system'ssecurity.install/upgrades; uninstall/downgrades of Windows Operating systems., Solving security vulnerabilities with tools such as MS Essentials, Norton, or other protection software, Wiped external/internal hard drives EDUCATIONBelmont College, Saint Clairsville OH  Associates of Science/ IT Security & Digital ForensicsMay 2014Saint Clairsville High School, Saint Clairsville OH  High School DiplomaMay 2009Determine wirelessvulnerabilities andhave a basicknowledge ofencryption, intrusiondetection, andsecurity assurance &also assess risk, buildsecurity policy,identify securityresources, anddetermine threats toits assets and devices.FundamentalKnowledge of PC,Operating Systems ofUNIX/LINUXKnowledge ofMicrosoft Servers,2013, 2019, Windows98, 2000, WindowsXP, Vista, 7,8 & 10, 11Hands on trainingwith Microsoft OfficeSuitesWord/Excel/PowerPoint,, 2010, 2012, 2016,2019Network DefenseIncident Response &Disaster Recovery.AWARDSPhi Theta Kappa InternationalHonors Society.