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Click here or scroll down to respond to this candidateALYCIAMCWHORTEREMAIL AVAILABLEPHONE NUMBER AVAILABLEDouglasville, GA Street Address
PROFESSIONAL SUMMARYDependable Warehouse Worker trained in safety and high-volume operations. Experience includes handling incoming shipments and preparing outgoing containers. Familiar with inventory control requirements and tracking system operations. Positive and upbeat sales professional connects with customers, maintains documentation and exceeds quotas. Increases solid revenue streams by keeping open lines of communication with established and potential customers. Prospects for new business while capitalizing on emerging sales opportunities Works harmoniously and communicates clearly and concisely with dispatchers and customers. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.SKILLSOrder FulfillmentTruck processingQuality ControlSupply OrderingHeavy Equipment OperationOrder AccuracyPromotional supportUpsellingOrder ProcessingInventory ControlPayment ProcessingQuality AssuranceDatabase ManagementSchedulingCheck processingTravel CoordinationInvoice ProcessingMail handlingData EntryDocument ManagementCalendar ManagementOffice AdministrationMicrosoft Office ProficiencyTax Return PreparationDocument PreparationData GatheringFinancial statement reviewDispatch CommunicationPackage scanningLoad BalancingMileage TrackingVehicle MaintenanceOrder VerificationGPS NavigationDelivery loggingVehicle InspectionCustomer ServicePoint of sale systemShipment PalletizationWORK HISTORYWAREHOUSE WORKER 05/2023 to 10/2023Cortech - Atlanta, GAAssisted with inventory control, management, and counting.Stacked boxes onto pallets according to customer orders accurately and efficiently.Ensured that production lines ran smoothly by monitoring them continuously.Inspected machinery for safe operation before beginning work shift.Recorded details about each order processed, including number of units shipped and destination address.Operated palletizing equipment to stack and wrap finished product.Followed safety protocols when operating machinery, including wearing protective gear at all times.DATA ENTRY SPECIALIST 03/2021 to 06/2022Ultimate Staffing Services - Atlanta, GAValidated customer information, such as addresses and contact numbers.Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.Created spreadsheets for tracking incoming orders and outgoing shipments.Executed daily back-up procedures for all entered data.Generated reports on discrepancies between physical counts and computer records.Maintained client confidence by keeping information confidential.Identified errors in the data entry process and corrected them promptly.Organized files, updated customer information, and generated reports as requested.ADMINISTRATIVE ASSISTANT 01/2021 to 03/2022Executive Marketing Company - Atlanta, GAHandled communications between staff and customers, including producing error-free correspondence and routing all mail.Managed incoming calls while providing information or transferring callers to appropriate personnel.Managed database systems containing customer contact information.Answered questions from customers regarding products and services offered by the company.Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.Greeted visitors and provided general information about the company.CASHIER 05/2021 to 01/2022Beauty Supply - Jonesboro, GAMaintained clean, organized, and well-stocked checkout areas with regular attention to displays.Resolved customer complaints professionally in accordance with company policy.Conducted price checks for special orders or discounts as requested by customers.Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.Stocked shelves with merchandise when needed.Organized promotional displays or arrange merchandise on counters or tables to promote sales.CUSTOMER SERVICE REPRESENTATIVE 04/2020 to 03/2021United Healthcare - Atlanta, GAAnswered customer inquiries and provided accurate information regarding products and services.Provided excellent customer service to resolve customer complaints in a timely manner.Gathered customer feedback through surveys and used the data to improve customer service.Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.Maintained detailed records of customer interactions, transactions and comments for future reference.Performed administrative tasks such as filing paperwork, updating databases and generating reports.TAX PREPARER 01/2018 to 12/2020LP Tax Prep & Financial Solutions - Douglasville, GAHelped clients with issue resolution through proactive communication with IRS personnel.Filed electronically through approved software programs.Assisted clients in responding to IRS notices of deficiency or audit findings.Worked closely with other departments within the company to ensure accuracy of data entry into system databases.Compiled data from clients to accurately complete tax forms.Identified potential deductions to minimize clients' tax liabilities.Reviewed prior year's returns for accuracy and completeness before submitting them.Analyzed financial information such as income statements and balance sheets to calculate tax liability.DELIVERY DRIVER 11/2019 to 08/2020UPS - Atlanta, GACleaned and maintained delivery vehicle to meet professional standards.Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.Assisted warehouse personnel in packing orders when necessary.Loaded, secured, and unloaded cargo in a safe and timely manner.Stayed up-to-date on changing local roads and construction areas that may affect routes.Communicated regularly with dispatch regarding any delays or issues encountered on routes.Managed inventory levels during deliveries by verifying load counts against shipping manifests.RECEPTIONIST 02/2017 to 08/2019Distinctive Lashes & Beauty - Smyrna, GAMonitored lobby access, security parameters, and visitor documentation.Performed data entry tasks into various computer systems accurately and promptly.Maintained an organized filing system of confidential client information in accordance with company policy.Scheduled appointments for clients, customers, and other visitors.Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.Prepared welcome packages for new hires.Verified visitors' identification cards before allowing access to the building.Provided excellent customer service at all times while interacting with both internal and external customers.SALES ASSOCIATE 10/2016 to 10/2016Party City - Schaumburg, ILHelped customers navigate store, complete sales, and process returns.Maintained cleanliness of store environment including floors, windows, displays.Restocked shelves as needed to ensure sufficient inventory levels.Conducted inventories on a regular basis to track stock levels.Processed transactions using a point-of-sale system.Processed returns, exchanges, and refunds in accordance with company policies.Assisted customers with product selection, sizing and styling.Greeted customers and provided exceptional customer service.Attended weekly team meetings to review performance goals and objectives.WAITRESS 05/2015 to 02/2016Friendship Village - Schaumburg, ILMet cleanliness targets and sanitized dining room, bathrooms, and other areas.Developed positive relationships with regular customers through friendly conversation.Provided excellent customer service by addressing any complaints or concerns promptly.Enforced safety guidelines for employees and patrons of the restaurant.Assisted in seating guests at tables or booths.Bussed tables as needed during peak hours.Prepared checks accurately and processed payments promptly.Adhered to all health codes set forth by local authorities regarding food preparation and storage.Processed payments accurately using cash registers or POS systems.Replenished beverages when necessary.EDUCATIONAtlanta Technical College - Atlanta, GACertification - Medical AssistantExpected in 12/2024Shearz Insittute - Austell, GACertification - Cosmetology10/2020Chicago Public High School - Chicago, ILDiploma12/2014 |
