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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLESummary:Global Team Manager up to 30+Provide White Glove Executive SupportMobile Device (MDM systems)AntivirusCloud SupportM365Google WorkSpaceWindows / Mac / Chrome OS supportEXPERIENCE:AIG New York, NY 2023-2024Senior Executive Support EngineerSenior Onsite Executive Support TechSupport Offsite and Onsite Executive meetingsAzure/Intune AdministrationOrganize and schedule after hours supportHome Network SetupsOrdering of Equipment for ALL ExecutivesTravel with CEO, Chief of Staff, and Executive AssistantUse of ticketing system to track and create KB of one-off issuesMS Authenticator and OKTA support on all mobile devicesRobert Half (Bausch and Lomb) Bridgewater, NJ 2022Executive Support EngineerSupport all EC and Board Members with IT related issuesSetup/Test and stand by for all EC and BoD meetingsIntune/Azure administrationSupported Windows / Mac OS devicesCollaborated with other IT teams to ensure ELT members issues were resolved quicklyGTN (Hackensack Meridian Health) Edison, NJ 2020-2021Lead Executive Support EngineerTeam Lead and first point of contact for all IT ELT issuesExecutive SupportSupport CEO and all direct reportsSupport the Chairperson of the boardSupported Windows /Mac / Chrome OSSetup VIP meetingsRemotely assisted VIP users using remote toolsOnsite support for all Network related issuesCandidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLETCS (John Wiley) Hoboken, NJ 2018 - 2020Global Support ManagerManage Global Team of 33Weekly metrics reporting utilizing Service Now to John Wiley Management on SLAs and all escalationsCollaborated with John Wiley IT Teams on all Global IT related issuesActive Directory Support and OU designation for Global usersWork closely with Engineering team to develop AZURE for zero touch imagingManage SCCM team and assistWork with SCCM team to test and deploy Windows updates and softwareManaged VDI and Service Desk teamsCollaborate and work closely with other TCS teams to ensure 1st class serviceWork with John Wiley Management on all project and other Global initiativesPoint of contact for all Executive issuesSupport Executive Home Wi-Fi, Printing, VPN connectivityInventory control of all devices globallyWeekly Global team meetingsPrimary Support for Senior Global Offsite meetingsResponsible for meeting and exceeding agreed upon SLAs using Service NowMallencrodt Pharmaceuticals Bedminster, NJ 2018Lead Executive Support EngineerSetup / Support high visibility meetingsProvided the Executive Team and Board Members with technical supportGMP certifiedClayton, Dubilier, & Rice New York, NY 2017Global ManagerProvide VIP Technical Services to CEO, Senior Partners, and Board MembersResolve EUC Escalations from global user communitySupported Windows7, Win8, Win10, DNS, DHCP, Microsoft Office Suite 2003, 2007, 2010, Office 365,MS Exchange, Mobile Iron, Active Directory, Symantec PGP EncryptionBit Locker configurationCollaborated with other IT colleagues to resolve all issuesInitiated Executive training seminars to ensure all C Level Executives have a thorough understanding of any / all new technologiesCandidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLEVoya Financial New York, NY 2014 - 2016Lead Systems Engineer / Executive Support EngineerSetup and Support both onsite/ offsite Board of Director MeetingsParticipated with the Implementation and Testing of GOOD Work mobile email.Initiated the Setup /Configuration of an Adhoc Wi-Fi in Executive Board Area and Executive WingDaily iOS, Android, Support for Mobile EmailResponsible for all Network Switches, routers, and cable management onsiteInstalled and maintained file server for all usersPrimary responsible for all escalated issues in Corporate HeadquartersSupported onsite and offsite Video Conference meetingsremoteDexter Technologies (40North Industries / GAF) NY/NJ 2012 2014Executive Support EngineerSupported the Owners of GAF / 40 North Industries and all family members onsite and home setupsMaintained Office 365 environment for OwnershipWindows 7 and Office 2010 Support, Provisioned Blackberry, Android, iPhone, iPad support to all VIP users, Managed users, and groups in Active DirectoryWarner Music Group New York, NY 2009 2012Executive Support SpecialistCreate corporate images for VIP usersWindows 7 and Office 2010 / rollout teamConfigure home network installs and supportBlackberry, BES, Android, iPhone, iPad support to all VIP usersGlobal Video Conference setup and troubleshootingMilitary (USMC): Marine Security Guard with Top Secret clearanceMarine section leader in charge of allocating work assignments for maintaining operational readinessAvionics school for F/A 18 aircraftHARDWARE: PC, MAC, IDE, eSATA, SSD, USB devices, internal and external peripherals, Android, iPhone, Blackberry, iPad, Polycom, Cisco, Life Size, MS Teams, Skype, WebEx, Zoom videoconferencing systems, network switches, routers, cabling, and printers.SOFTWARE: OKTA, MS Authenticator, MS Teams, Intune/Azure, Win7, Win8, Win10, DNS, DHCP, Microsoft Office Suite 2010, M365, Google Workspace, SMS, SCCM, Cisco Anywhere VPN, Lan Desk, Altiris Client, Ghost, Remedy Client, Service Now, HP Service Desk, GOOD Console, GOOD Work, GOOD Access, MS Exchange, Mobile Iron, Air Watch, Active Directory, Bit Locker, Symantec PGP Encryption, Symantec VIP Access, Crowd Strike.,Certifications: ITIL, MCITP, MCDST, MCP, A+, Network +, GMP, network connectivity and remote Service |
