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Click here or scroll down to respond to this candidate Smith Joi
EMAIL AVAILABLE | Chicago, Illinois, US | PHONE NUMBER AVAILABLE
WORK HISTORY
Sr. Operations Analyst at VELOCITY RISK UNDERWRITERS
Street Address -01-01 - 2023-05-31(0 Year(s))
Worked with various business units to understand and document business processes. This
includes technology requirements, creating training materials, process framework, process
flows, procedures, and job aids for internal staff and partner vendors. Performed detailed
analysis of inquiries from agents and internal users. Supported in determining the recommended
future state of accounting and business processes. Supported Operations, Accounting and
Technology teams by providing recommendations and testing of enhancements during project
development and implementation. Helped execute on continuous improvement strategy
involving metrics and end user feedback. Based on complexity, responsible for individually
deploying process changes or works with implementation resources to deploy larger process
changes.
Remote Sr. Business Analyst Contractor at NETEFFECTS MPHASIS
2022-07-01 - 2022-12-31(0 Year(s))
Acted as a SME of Wynsure proprietary software and trainer with voluntary benefits experience
Life, Group Life, AD D, etc. on the business side Assisted QA team with testing Reduce the
manual efforts by automating the recurring tasks using best practices and standards Delivered
proof of concepts and innovations for customer value add. Conducted knowledge sharing
session with the team and overall team handling. Agile using JIRA working on both development
and application maintenance projects Insurance domain Knowledge is required. Preferably
Group Life
BA Analyst at LKQ CORPORATION
2021-12-01 - 2022-02-28(0 Year(s))
Acted as advisory resource to staff on all phases of project life cycle using Jira and Confluence
tools Created test conditions, testing plans, and create supervise the corresponding program
documentation Planned, develop, test, and document highly complex computer programs.
Analyzed user requirements and needs for complex business problems Converted user
requirements into functional specifications
BA Analyst II at NATIONAL GENERAL INSURANCE
2020-08-01 - 2021-07-31(1 Year(s))
Gathered and documented quality user requirements and create supporting documentation per
established procedures and analyzed AS IS and TO BE business processes ensuring that
underlying issues and concerns are addressed with project deliverables Assisted in the
execution of a project by leading requirement review meetings with IT and business partners to
obtain signoff of solution recommendations that focused on business needs Worked with
business and the development team to review and approve solutions design ensuring
transparency across the teams using Azure DevOps and Modern Requirements tools for
tracking and documentation. Collaborated with test lead to define testing strategy, identify use
cases, and Lead User Acceptance Testing with business representatives and participate in
monitoring test results when needed Coordinated rollout activities, prepared release notes, user
guides and training material for the end users and published meeting minutes that provided
project updates including identification of issues and risks Completed production acceptance of
change which includes end user participation and validation of successful implementation and
performed post implementation review and contribute to identification of lessons learned
Test Engineer QA Analyst at DXC TECHNOLOGY FOR TENNCARE
2019-11-01 - 2020-07-31(1 Year(s))
Designed, developed, and executed all testing related activities on TennCare applications,
infrastructure, or hardware components of IT solutions. Created testing scenarios and test cases
that will demonstrate confidence to all functional and non functional requirements as defined in
business or technical specifications using HP ALM. Executed tasks related to the production of
the test plans, test cases, test scripts, and test data. Analyzed the results of the testing process
and recommends solutions. Assisted with developing and executing Quality Assurance
protocols. Prepared for test level activities which includes, test case planning, preparation of the
test environments, execution, validation by comparing results and internal review of results with
team or client
Business Analyst at STATE OF TN FINANCE AND ADMINISTRATION
2019-07-01 - 2019-11-01(0 Year(s))
Delivered professional activities in the fulfillment Business Analytics job family Applied standard
techniques and procedures to routing instructions but requiring professional knowledge in
specialist areas. Provided standard professional advice and creates initial reports analysis for
review. Performed table entries, data quality review and validations and exchange or upload of
templates or required documents for signature or approval via Web EDI Administered the
installation of assigned accounts, including but not limited to structure and billing set up, eligibility
collection, data base loading, ID cards Prepared plan materials such as administrative
documents, fulfillment files and customer education materials. Provided support to assigned
accounts by responding to inquiries or resolving issues of concern reported in ServiceNow
(SNOW)
QA Software Analyst at AIG INSURANCE CO
2016-04-01 - 2019-01-31(3 Year(s))
Worked closely with Project Management team to diagnose business processes and analyzing
current processes and technologies in order to integrate and deliver new solutions via an Agile
delivery method in test environments. Executed manual test planning, pre test creation,
documentation and execution of AIG life insurance products and in force policies, User
Acceptance Testing (UAT), Regression testing, and API Testing Performed as team lead of QA
Testing with the overseas Manilla, Philippines QA team by designing test cases of procedural
steps for manager review, approval, and execution of software and product updates in a Web
software environment. Collaborated and met with project managers and development teams to
investigate and report software bugs and deficiencies Performed analysis, integration, and
functional comparison testing to ensure that product meets specification presented results to
project management in order to create problem solving solutions Evaluated business processes,
reviewed and discussed requirements with QA team to uncover areas for improvement in order
to develop and implement solutions to update the required specifications used in testing
environments. Utilized mock up specifications and share data analysis findings with Business
and Actuarial reporting managers to present for client approval by logging and tracking defects
using HP Quality Center Application Lifecycle Management and LifeLink Webtrack a web based
task management and tracking software Basic understanding of QA processes and
methodologies using enterprise level Web and Windows applications to test front end, workflow,
database, and integration components using ExamDiff Pro tool. Exercised daily analytical,
problem solving, and organizational skills as a team player in the life insurance industry to make
a beneficial impact on how to service our clients.
Insurance Sales Consultant at AIG ISG BD SUN AMERICA ANNUITY AND LIFE INS CO
2015-04-01 - 2016-04-01(1 Year(s))
Primary responsibilities include send email to life insurance specialist and internal sales rep
when informal is received coming from Internal Wholesaler and DVP RVP Created Opportunity
in Salesforce for all informal leads as well as update opportunities as the offer comes in Review
all pending case applications and pending delivery cases and update records using proprietary
software and online applications Created Excel spreadsheet reports of cases and submit for
internal weekly meetings and management review Created process and training manual of the
steps required to complete the daily operational tasks as an ISC for the ISG VALIC team
BA Support Analyst, Training, And QOL Illustration Support at AIG COLLABERA INC
2014-10-01 - 2015-04-01(0 Year(s))
Provided sales, technical, and web navigational support to internal AIG Financial Network
agents, external AIG Partners, and Pre employment candidates. Supported individuals in gaining
access to proprietary applications by providing username and password assistance, and web
navigational support on AIG training and products website. Provided navigational instruction and
support with proprietary applications ie Passport, and My Career Campus website training
modules. Provided sales and product support by fulfilling requests for information retrieved
through the use of proprietary applications. Served as subject matter expert with regards to
Insurance products, riders, and insurance benefits through illustrations.
EDUCATION
UNIVERSITY OF PHOENIX ONLINE - Bachelors Degree
Graduated 2014-01-01
Associate of Arts Degree in Information Technology
SKILLS
CRM Systems , 2 years
Customer Service , 20 years
Troubleshooting , 3 years
Team Leadership , 10 years
Training-knowledge transfer, 5 years
Process documentation, 5 years
Communication , 20 years
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