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Candidate's Name
15242 Highland Avenue Orland Park, IL 60462EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional SummaryExperienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers. Skills Complaint resolution Communication Technical support Problem solving. Retention Multitasker Work HistoryJuly 2023 Current Customer service agentEnova Chicago, IL Answering calls for current and new customers in various states With new customers assisted will filling out applications. Explaining various products and eligibility With existing customers updating information, processing payments and closing accounts June 2020- Feb 2023 Team Lead/ customer service agent PCG Int Chicago, IL Answering inbound calls for claimants wanting to update information, resolve issues to obtain services Analyzing situations to see if needed to sent to other departments to resolve issue As team lead hold morning meeting to issue new or updated information to better resolve issues. Collect information from agents to escalate and assist with claimant issueDecember 2017- May 2020 Assistant Pricing Director Marianos Oak Lawn, IL Update daily and weekly price changes. Also when needed when departments want to change prices on products Put up and take down price tags for sales change prices and seasonal productsMay 2012- November 2017 Customer service AgentEOS/CCA Tinley Park, IL Answer inbound and outbound calls for multiple clients Collect information to update client files Willing to work above and beyond for client coming in extra hours to close and resolve accounts |
