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Atlanta, GAPHONE NUMBER AVAILABLE EMAIL AVAILABLEExperienced professional leveraging years of experience providing clients with first-class professional service in insurance sales, leasing consultation, and supply chain management while adhering to, and enforcing company standards/regulations and maintaining a focus on the recently completed pursuit of becoming a certified welder. I possess a comprehensive background in welding, cutting, soldering, and brazing with proven performance in linking personal goals with the delivery of proven results through empowerment and development. Actively seeking to secure a career with a progressive organization to utilize my education and experience that values continued personal and professional growth commensurate with achievements.Client Service & RelationsOrganizational LeadershipAdministrative ManagementQuality AssuranceConflict ResolutionData Entry & ManagementResults OrientedEffective CommunicationSoftware & TechnologyEDUCATION CERTIFICATIONSB.S Accounting Degree Coursework University of AlabamaGWAC Certification Welding Certification TrainingAdult First Aid/CPR American Red CrossOSHA 30 General Industry Safety and HealthEXPERIECNEConcept PackagingShipping Clerk Austell, GA 2018 to PresentPrepare documentation, manage inventory, process outgoing shipments, respond to customer service inquiries.Manage administrative workflows to best move and track freight deliveries.Prepare and review bills of lading, driver trip tickets, and invoices.Coordinate warehouse space for incoming shipments in designated storage areas.State Farm Insurance CompanyCustomer Care Specialist Dunwoody, GA 2015 to 2017Answered up to one-hundred and sixty calls each day from customers or policyholders with questions or concerns regarding their financial or insurance solutions.Used multiple computer systems to verify callers identities, research issues and gather information, troubleshoot inquiries, process requests, and track interactions.Resolved issues within granted authority and worked to ensure mutually satisfactory outcomes.Met with managers to share feedback and discuss improvements to enhance team performance.WalmartZone Manager Tuscaloosa, AL 2009 to 2012Supervised and set work priorities for up to 25 associates in electronics department to ensure proper customer service approach while achieving all performance and customer satisfaction goals.Recruited, hired, trained on job tasks, coached, and evaluated retail associates to create a motivated and skilled team.Compiled ad-hoc reports using Excel for store management to provide insight into department financial performance.L.C. Cabbil PropertiesLeasing Consultant Tuscaloosa, AL 2008 to 2009Oversaw leasing activities for 12 units while following all housing regulations.Met with prospective tenants to tour residences, answered questions, and collected applications.Performed community outreach, qualified potential residents, and showed units to generate leasing interest.Assisted prospective residents with filling out applications and collecting any fee(s) due.Verified income and employment or credit history to ensure residents met risk guidelines set by ownership.Processed renewals and terminations. Anticipated and attended to residents needs or concerns.Captured all activity in Tent-Cloud software system.Met all goals for new leases and renewals by developing and executing marketing plans combining internet and print elements. |