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Click here or scroll down to respond to this candidateEDUCATION KESTER SCHELBOURNEART/CARTOONING MAJOR Street Address
Richmond Hill High School,1997PHONE NUMBER AVAILABLEPROFESSIONAL SKILLS EMAIL AVAILABLE Strong Communication & PROFILE SUMMARYNegotiation Problem-Solving Accomplished and driven professional with extensive experience of over 20 years managing Leadership Skills the operations of various national and international restaurants, coupled with an aptitude Can-do Attitude for providing cross-functional team leadership. My areas of expertise include formulation Relationship Building and implementation of restaurant policies, spearheading a team of professionals, Team Training & Development developing KPIs, monitoring staff performance, evaluating competitors approaches, and Compliance Skills devising sales & customer service strategies to attain retain customers. Ability to establish Operational Management and maintain effective working relationships with officials, employees, and clients. Well-versed in collaborating with employees to resolve control and procedural problemsREFERENCES negatively affecting business operations. Dedicated to process and resource optimization.Available upon request PROFESSIONAL ATTRIBUTES Agile at thriving in a fast-paced working environment and turning facts-based informationinto actionable plans to maximize organizational efficiency Diligent with the ability to prioritize workload in a fast-paced, dynamic work environment Problem-solving skills with the ability to identify and resolve issues on time Team player with cross-functional leadership capabilities with excellent interpersonalskills, and a positive attitude Well-versed with adequate placement, spacing, and safety of inventory along with aregular stock count Proven track record of managing and maintaining inventory levels systematically Possess profound knowledge of restaurant operations and proficient in conductingtraining sessions with staff Conversant with all accounting functions associated with Food & BeveragesWORK EXPERIENCEVeggie Grill New YorkGeneral Manager 2021 present Responsible for overseeing the day-to-day operations of the restaurant, includingplanning meetings, training, and motivating staff, implementing safety procedures,writing reports, maintaining a good relationship with customers, and anticipating businessneeds. Establish and maintain vendor relationships, in addition to, monitoring production, directsales, ordering merchandise, inventory control, and loss prevention of a well-establishedand fast-paced restaurant Ensure restaurant procedure complies with health department regulations, as well asoversee overall sanitization of the front of the establishment Create a targeted marketing program to generate goodwill within the community, with alimited budget, resulting in the organization becoming a cornerstone within thecommunity Maximize profits through effective cost control, staff scheduling, inventory management,and ordering Create a motivated and positive environment to inspire employees and make thecustomer feel welcomeCVS Brooklyn, NYGeneral Manager 2019 2021 Ensure customer satisfaction and retention by upholding superior customer servicestandards through effective supervision Develop and train employees to build a highly proficient team that surpasses storeobjectives in staffing and productivity Spearheaded inventory and sales management to minimize losses and maximize profitsthrough the implementation of effective policies and procedures Monitor and enhance customer service standards to create a consistent and positiveexperience, leading to improved customer loyalty and retention Build a strong and competent team through effective staffing, training, and development,surpassing store goals and expectationsCHIPOTLE MEXICAN GRILL Brooklyn, NYGeneral Manager 2017 2019 Supervised team members by assigning tasks, monitoring performance, and identifying opportunities for growth and development Managed Profit and Loss by keeping accurate records and facilitating strategic planning. Maintained the highest standards of customer service and satisfaction by identifying and addressing customer needs and managing theOSAT customer experience metric Lead and direct team members by delegating responsibilities, monitoring their performance, and implementing strategies forimprovement Oversaw Profit and Loss management by maintaining detailed records and facilitating long-term planning Ensured exceptional customer service and satisfaction by identifying customer needs, addressing concerns, and managing the OSATcustomer experience metricNHS BROOKLYN Brooklyn, NYOffice Assistant 2017 2019 Orchestrated the filing system and established streamlined office procedures for efficient management of documents Ensured the exactness of data and materials through meticulous proofreading Arranged appointments in adherence to company policies and availability schedulesSTARBUCKS New York, NYStore Manager 2007 2017 Encouraged team members to set goals, fostered their skills, and modeled effective teamwork Developed strategic and operational plans for the team, supervised their implementation, and evaluated outcomes based onestablished criteria and benchmarks Offered coaching, feedback, and growth opportunities to team members to support their professional development Trained and managed team members to deliver exceptional customer service Utilized a range of operational tools, including automated scheduling, monthly reviews, cash handling, and inventory management, tooptimize business operations Directed and evaluated team members' performance and established performance objectives Facilitated the professional advancement of employees, including the promotion of Baristas to Shift SupervisorsNotable Accomplishments: Achieved Coffee Master certification and trained team members and partners in the district to become certified Coffee Masters Achieved the highest score in the district for Eco Sure/Health Department Audits, with a 96.7% rating, which was the highest in the NewYork region that specific year Promoted two Shift Supervisors to Assistant Managers and one Assistant Manager to Store Manager through development andmentorship programsSTARBUCKS New York, NYShift Supervisor 2003 2007 Orchestrated team member responsibilities to guarantee peak performance and maximum customer contentment Coordinated with team members to establish and accomplish daily goals by means of clear and concise communication Expedited the resolution of issues and concerns, executing remedies to uphold exemplary service standardsBarista 2001 2003 Delivered exceptional customer service, creating a warm and welcoming environment Fostered teamwork with colleagues to enhance efficiency and service quality Maintained compliance with company policies and standards at all timesSTAPLES OFFICE SUPPLY STORE New York, NYSales Clerk 2000 2003 Delivered exceptional customer care, exhibiting a friendly and polished demeanor, and aiding clients in their purchases, therebyimproving sales figures Organized merchandise on shelves, ensuring that stock levels aligned with established policies Monitored and managed inventory levels, contributing to the planning process and guaranteeing compliance with company standards Maintained high standards of customer service, demonstrating a positive and professional attitude while helping customers makepurchases and driving sales performance Kept shelves adequately stocked and ensured that the store remained compliant with policies and procedures Oversaw inventory management, assisting with planning and ensuring that company standards were met at all times |
