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Click here or scroll down to respond to this candidateCandidate's Name
Apex, NC Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESummary of QualificationsAn enterprising and well-developed professional, desiring to obtain a position that reflects my experience in sales, qualitative goals and customer service. Adaptable team player in the initiative and excels in a fast-paced, multi-tasking, flexible environment. Known and respected for being a proven leader with excellent communication and interpersonal skills, who effectively collaborates and fosters quality relationships with all levels of citizenry. Ideally, I wish to supply an unwavering commitment to excellence, by providing a genuine desire to make a difference in our consumers lives, while simultaneously increasing revenue and profit margins, by utilizing my innovative marketing strategies.Skills & AbilitiesManagementSales Leadership & DirectionGreat CommunicatorCompetitive edgeClient RelationsOrganizational SkillsBusiness ContinuityRisk ManagementEducationAssociates in Social Science Tidewater Community College PendingExperienceBerkley Hall Management, Fuquay Varina, NC July 2023- CurrentLeasing/Marketing ManagerAssist in developing short and long-term marketing plans that incorporate advertising, internet, outreach marketing, referrals, and cost-effective, state-of-the-art marketing techniques aimed at increasing the visibility and profitability of the community.Conduct routine site inspections to ensure that the physical aspects of the community meet established standards regarding the grounds, market tour trail, curb appeal, risk management/safety requirements, cleanliness, and general appearance and implements corrective measures as necessary.Gather and compile information related to the market and economic conditions, interpret and forecast the impact of trends on the community, and makes recommendations for ensuring optimum financial performance for the community.Assist residents who call or come to the office to make a service request by entering that service request into the system for them. Answer prospect and resident inquiries and concerns which may include questions about the surrounding area, the community, the company, lease details, amenities, etc.Assist in sponsoring functions and programs that promote resident satisfaction.Provide superior customer service to internal and external customers.Perform other duties as assigned or as necessary, including assisting with touring and leasing apartment.Drucker and Falk Management, Raleigh, NC December 2018 July 2023Assistant Property ManagerMaintain order of the office in the absence of the Property Manager.Responsible for handling all monies pertaining to the community and ensures daily bank deposits are made.Follow up with prospective clientele and keep them informed of currents specials and availabilityShow apartments and process applications for prospective residents and assist in leasing apartments.Handle and coordinate all details of move-ins and move-outs.Accurately process paperwork and ensure all data in the resident files such as income, credit reports, assets, etc. are kept confidential.Schedule vacant apartments to be prepared for new residents by contacting approved vendors/contractors.De-escalate situations with irate residents as well as ensure that complaints are addressed accordingly.Train new employees as well as create training material for future references (ie: Training binders)Enter resident maintenance requests and confirm work-orders are completed in a reasonable amount of time.Schedule and maintain records of propertys pest control, preventative maintenance, and overall property up keep such as power washing, landscaping, renovations etc.Assist in coordinating and notifying residents of property events, closings and any other special announcementsDistribute and process renewal offersProficient in both Yardi Voyager and MRI softwareHandle any other special assignments which may be given by the Property Manager or Regional Property Manager.Tryko Partners, Hampton, VA September 2017 December 2018Leasing Manager (Multifamily and Military)Served as the primary point of contact for all resident related inquiries.Coordinated and assist property manager with all work orders.Accessible to answer all resident questions and assisted with resolving any concerns, through courteous and professional prompt responses.Process prospective residents credit and criminal back groundAided in inspecting the vacant homes to ensure availability for potential clients.Coordinated move in/move out and final inspections for all residents and applied charges for any damages.Assisted with ensuring community curb appeal to maintain the appearance of the office and amenities.Perpetuate a record of resident violations.Art Craft Management, Hampton, VA May 2016 September 2017Leasing Agent (MultiFamily)Presenting properties and provided amenities in a positive light to prospective residents.Provided a plethora of knowledge around sizing, pricing and availability.Determine the needs, living standards and economic viability of interested residents.Confirm rental application data and personal references.Provide all information regarding property to include; expansion, zoning, and crime.Negotiate leasing terms and conditions and close deals.Ensure property is well manicured and inspect properties periodically.Utilize strategic marketing to capitalize on growth.Assists with processing all administration documents to include, applications and financial authorization forms.Hunt Companies LLC, Yorktown, VAResident Service Specialist (Exclusively Military Housing) February 2015-May 2016Coordinates all requests from military families with the property management team.Perform all leasing functions including showing of vacant units, and timely execution of leases and renewals.Qualify applicants in accordance with Government compliance requirements.Coordinates move-in dates and pre-move-in inspections with the incoming military families.Coordinate move-outs, pre-inspection, and final inspection for outgoing military families, to include calculating the charge for any damages to be billed to the resident, and delivery of the final utility bill (where applicable).Receives and records service requests and disburses them to the appropriate maintenance director/assistant maintenance director (where applicable).Ensure that resident file jackets and maintenance file jackets (if applicable) are properly maintained.Perform routine market analysis reports.Prepare and recommend advertising and marketing strategies as deemed appropriate.Assist the Community Director and/or Community Manager in ensuring that the property follows the requirements and procedures identified in the property legal documents.Assist in the organization and scheduling social events, educational classes, physical activities, and family functions for the community residents, which may result in working flexible hours.Perform other duties and projects as assigned.Maintain a positive customer service attitude.Creatively formulate new ideas to ensure all events are meaningful, and support the overall goals of the community.MyGym Childrens Fitness Center, Yorktown, VA October 2014 May 2016Training DirectorIdentifying and assessing future and current training needs.Drawing an overall or individualized training and development plan.Deploying a wide variety of training methods.Coach and assist gymnastics programs.Perform daily administrative duties.Generate marketing strategies to solicit new acquisitions.Enhancing productivity and quality of work.Kettler Management, Newport News, VA August 2013 October 2014Marketing Specialist (MultiFamily/Military)Conducted market research to find answers about consumer requirements, habits and trends.Developed ideas for creative marketing campaigns.Demonstrated expertise in content development, optimization, advertising, and event planning.Liaison between external vendors and corporate partners.Partnered with other marketing professionals to coordinate brand awareness.Executed initiatives to reach target audience via social media.Responsible for all monetary notes to include, rent, fees and deposits.Provided exceptional customer service to all prospective clients and successfully pivot them into residents.References:Brittani Searles PHONE NUMBER AVAILABLEElizabeth Diener PHONE NUMBER AVAILABLEBrittany Neal PHONE NUMBER AVAILABLE/pre> |
