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Candidate's Name  PHONE NUMBER AVAILABLEEMAIL AVAILABLEOrlando, FLLinkedIn URLExperienced Quality Assurance professional with over 14 years in software testing, specializing in SDLC and SaaS products. Skilled in modeling test ideas, designing testing frameworks, and executing both automated and manual tests. Proficient with C#, .Net Core, SQL, Docker, RabbitMQ, MongoDB, Jira, and Selenium. I excel in data-driven testing, identifying root causes through logs, and spotting patterns in large data sets. Proven track record in delivering exceptional customer support experiences through effective communication, empathy, and trust-building. Adept at troubleshooting complex technical issues and adapting to new platforms. A fast learner with strong critical thinking committed to high-quality results and process improvements.Professional ExperienceULTIMATE KRONOS GROUP - Weston, FloridaSr Software QA Engineer (Feb 2022  Jul 2024) Led the design and execution of comprehensive test strategies, including unit, integration, performance, and exploratory testing, resulting in a 20% improvement in deployment efficiency. Designed and developed solutions for automated tests, significantly reducing regression testing time by 30% using Nightwatch and C#.Net. Developed test frameworks and tools from scratch, automating end-to-end testing processes to enhance product quality. Expertly utilized SQL and database tools (SQL Server, MongoDB) to verify data integrity and handle data-intensive testing scenarios. Used logs and crash reports from the command line to identify and isolate root causes of issues, improving defect resolution time. Implemented CI/CD pipelines with GitHub Actions, reducing release cycles by 30%. Worked in Agile/SCRUM environments, collaborating closely with internal and external stakeholders, improving project delivery timelines by 15%. Applied TDD, BDD, and DDD methodologies to ensure high-quality code and comprehensive test coverage. Enhanced UI testing processes, leveraging Angular and JavaScript frameworks, while maintaining a strong focus on user empathy and UI aesthetics. Provided exceptional customer support by diagnosing and resolving technical issues related to SaaS products.CROWDAR  (Freelancer)QA Lead, Software QA Tester (Jul 2020 - Feb 2022) Designed and executed test plans and strategies, including smoke, functional, regression, system, and exploratory tests for various platforms and devices (Windows, Mac, Android, iOS). Led a team of QA Engineers, focusing on customer-centric testing processes and seamless issue resolution. Automated testing processes using Selenium WebDriver, Cucumber, and Gherkin for BDD, improving efficiency and reducing manual testing time. Analyzed large data sets using SQL queries to identify patterns indicative of system issues, enhancing debugging capabilities. Logged defects and verified fixes using JIRA, streamlining the bug resolution process and ensuring clear communication between testers and developers. MEDICOMP INC.  Melbourne, FloridaSoftware QA Tester (Jan 2020 - Apr 2020) Developed and implemented a comprehensive test automation framework using Selenium and C#, leading to a 20% reduction in regression testing time. Validated APIs and performed integration testing using Postman and web methods, ensuring robust and reliable API functionality. Coordinated defect management, ensuring timely bug fixes and optimal product performance. Delivered direct technical support to resolve complex issues, improving customer engagement and system reliability.Education & CertificationsCertified Tester Foundation LevelISTQB Certification in the US US 2024Fluent API Development in C#LinkedIn US 2022Scrum Foundation Professional CertificateCertiProf US 2020Mobile App DevelopmentUniversidad Complutense de Madrid Spain 2020Quality Model for the Development of Software Applications MIC Havana, Cuba 2014Postgraduate Courses in Computer ScienceComputer Science University Havana, Cuba 2011Bachelor of Science in Information TechnologyUniversity of Information Technology Havana, Cuba 2009 Skills Software Quality Assurance & Testing Framework Design Troubleshooting Complex Technical Issues Customer Support & Communication Strategies Basic Java/JavaScript Code Analysis Process & Product Quality Management QA Standards & Methodologies (Automated & Manual Testing) Test Management, Test Plans, Test Case Design, and Exploratory Testing CI/CD Pipelines & Version Control (GitHub, GitHub Actions, Bitbucket) Visual Studio, C#, .Net Core, Python, Docker, Kubernetes, SQL Distributed Version Control Systems Data-Intensive Testing & SQL for Data Verification Command-Line Proficiency for Log/Crash Report Analysis Black Box, White Box, Unit Testing, System Testing, Acceptance Testing Behavior Driven Development (BDD), Test Driven Development (TDD) Test Automation with Gherkin/Cucumber, Selenium WebDriver, Nightwatch Postman, SoapUI, JMeter for API Testing Agile Methodologies (Kanban, Scrum) UI/UX Empathy & Aesthetic Pattern Recognition & Root Cause Identification Bug Tracking and Reporting (Jira, Confluence, Test Rails) Strong Critical Thinking & Creative Problem Solving