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Resume_10 (4) (4)1 messageLaurie burns (via Google Docs) <lbburns.lb@gmail.com> Thu, May 2, Street Address  at 9:14 AMReply-to: Laurie burns <lbburns.lb@gmail.com>To: EMAIL AVAILABLECc: EMAIL AVAILABLELaurie burns attached a documentLaurie burns (EMAIL AVAILABLE) has attached the following document:Resume_10 (4) (4)Snapshot of the item below:Laurie BurnsPHONE NUMBER AVAILABLEWarren, Ohio 44484EMAIL AVAILABLEhttps://rossedge.com/Laurie-BurnsOBJECTIVETo become a valued asset of this company's team where I can grow, learn andbecome a key member of this operation.SKILLSMedical Terminology, Anatomy and PhysiologyPatient check-in and check-out proceduresPayroll processingICD-10, CPT, and HCPCS coding20 years of customer service skills15 years of managerial skillsEDUCATIONRoss Education OnlineMedical Insurance Billing and Office Administration 07/2024Bowling Green State University Bowling Green, OhioBachelor's of Arts in Psychology 08/2001Minor in Ethnic StudiesWORK EXPERIENCEHuntington Banks RemotelyOperations Specialist II 04/2019 - 03/2024Responsible for entering checks from all other banks that were fromHuntington customers.Checking for fraudulent checks and accountsBalancing batches and checking for accuracyPerforming end of day duties for all the Huntington Banks in the Mid-Westregions. This includes making sure all files were run at the designatedtimes.Checking that every files matches our resultsResponsible for closing the entire the day and opening it back up again.H&M Niles, OhioSupervisor 04/2016 - 03/2019Coaching SA's on H&M policies and procedures both on the floor andpertaining to truck.Correctly filling out the SLPI, getting another manager to sign off, and filingthe paperwork for three years.Proficient in all opening and closing routinesMaintaining the supervision of staff and delegatin of work responsibilitiesthrough being the manager on dutyMakes sure all garments are properly processed and placed onto the salesfloor in a timely and correct mannerCapable of reading from department books, setting wall systems, andtaking it upon myself to set departments that need to be set for the week.Keeping the stockroom at the company's highest standard with little to nobackstock.PsyCare Struthers Office Struthers, OhioIFAST CPST Worker 06/2015 - 04/2016happening in their lives and help them develop insight into themselves andtheir relationships.Guiding clients in the development of skills and strategies for dealing withtheir immediate problems through coping skills.Collecting information about clients through interviews, observations, andtestsActing as a client advocate to coordinate required services and to resolveemergency problems in crisis situations.Belmont Pines Hospital Youngstown, OhioBehavioral Counseling Technician 10/2011 - 12/2015Maintain confidentiality of records relating to clients' treatment.Assess patients for risk of suicidal thoughts and probability of attempting.Encourage clients to express their feelings, discuss their lives and help todevelop insight into themselves and their relationshipsMonitor patients' physical and emotinal well-being and report unusual orrisky behavior to medical staff.Provide personal care to mentally ill, emotionally disturbed, or mentallydisabled patients.Observe and influence patients' behavior by communicating, teaching,interacting, counseling and befriending themEmployee of the month: October 2012Circle K Northwest OhioManager 08/2001 - 06/2011Provide customer service by greeting and assisting customers andresponding to customer inquiries.Direct and supervise employees engaged in sales, inventory control,reconciling cash differences, and cash handlingResolve customer complaints with a positive attitude and make sure thatthe customer's complaint is resolved to the best of my abilityPlan and delegate staffing, training, and performance evaluations todevelop my team to be the best they can beThis is a courtesy copy of an email for your record only. It's not the same email yourcollaborators received. Click here to learn more.