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PHONE NUMBER AVAILABLE EMAIL AVAILABLEQualifications Summary:Industrial Experience and knowledge including using quality processes and managing employeesStrong customer service experienceVery attentive to customers and taking the time to understand the points being made and asking / answering questions as appropriateExcellent communication and interpersonal skillsExperience:OnStar, Warren, MI Nov 2016  Nov 2020Customer Service AdvisorResponsibilities included providing customer assistance with incoming calls for safety, security, and navigation services; Also responsible for selling expanded service to current subscription customers.Dialog Direct, Rochester Hills, MI Oct 2015 - Nov 2016Customer Service AdvocateResponsibilities included providing customer assistance with medical claims processing, claim billing, account access, and contacting medical facilities for service verification.Absopure Water, Westland, MI Sep 2014 - Oct 2015Member Service RepresentativeResponsibilities included quality inspection of plastic products; maintaining production line free of defects and moving consistently.Nursing Assistant Service, West Bloomfield, MI Oct 2013  Sep 2014Customer Service Representative/TellerResponsibilities included assisting direct clients with personal care services and daily needs (i.e. bathing, feeding, clothing, household cleaning, and daily medications).Plastic Pak, Westland, MI Sep 2012  Aug 2013Shipping and Receiving SupervisorResponsibilities included maintenance of inventory through plant; assistance loading and unloading trucks; and updating computer inventory software applications.Other employment 2004  2012Imperial Healthcare, Medical assistantSinai Grace, Medical billerTarget Corporation, CashierSpecial Skills:Computer skillsCustomer Service Principles TrainingInventory and Cash managementPersonal Care trainingEducation / Certifications:-Medical Billing Certificate-CNA Certification-Massage Therapy CertificateReferences: Available Upon Request