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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Loganville, GA Street Address WWW: LINKEDIN LINK AVAILABLESummaryPracticed customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.SkillsCustomer ServiceAppointment SchedulingCall center experienceCustomer Relationship ManagementFirst Call resolutionCall loggingCustomer RelationsPoint of sale systemExperienceOnsite Health Care Inc. Memphis, TNCustomer Care Representative04/2024 - CurrentAnswered customer inquiries over the phone and via email.Resolved customer complaints promptly and professionally.Built sustainable relationships of trust through open communication with customers.Assisted customers in navigating through website features and functions to locate desired information or products.Identified opportunities to upsell additional services when appropriate.Ensured compliance with company policies regarding privacy laws and data protection regulations.Participated in team meetings to discuss strategies for improving customer satisfaction levels.Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.Ensured compliance with applicable laws, regulations, and guidelines.Performed data entry tasks related to tracking orders, updating records.Worked collaboratively with colleagues to resolve complex customer issues effectively.Recorded details of all inquiries, complaints, and comments.Education and TrainingBaker Business CollegeAssociate of Arts in Business06/1992 |
