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Name Available: Register for Free
Title Social Media Customer Service
Target Location US-PA-Philadelphia
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Administrative AssistantAnalytically-driven administrative specialist looking for more administrative, secretarial or executive positions. 5+ years of experience in reception, organization, customer service and project managementSkillsAttention to detailProficient in Microsoft Office, Excel, And PowerPoint. Excellent in time management and keeping track of schedules Proficient in strategic planningProficient in social media and any web-based platforms. Capable of learning new technology software programs. Work History2023-06 - Current Social Media CoordinatorPixel Pop Maid Cafe, Philadelphia, PACultivated positive relationships with customers, industry professionals, and influencers to increase brand credibility.Administrative responsibilities such as scheduling events and coordinating with team membersFacilitated collaboration between team members by managing an editorial calendar of planned content across multiple platforms. Enhanced online engagement with the creation of compelling content for various platforms.Analyzed performance metrics to identify trends and areas for improvement in future campaigns.Improved customer satisfaction by promptly addressing inquiries and concerns via social media channels.2021-10 - Current Guest Service Team MemberStaples, WilmingtonHandled and exchanged money for customers providing quick and accurate change amountsPhiladelphia, PA 19149PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps://bold.pro/my/demetri-jacques/299rLINKEDIN LINK AVAILABLEProvided excellent customer service by guiding customers to proper locations, understanding customer frustration and working to resolve customer complaintsTook inventory and kept track of itemsEnsured merchandise is in the proper cases and wraps to protect against theftSeparated ordinary returns from damaged returns.2016-12 - 2018-02 CashierLAZ Parking Company, PhiladelphiaHandled and exchanged money for customers providing quick and accurate change amountsProvided excellent customer service by guiding customers to proper locations, understanding customer frustration and working to resolve customer complaintsFrequently covered shifts for callouts to help the company in times of need. 2018-02 - 2021-10 Dog WalkerBarkley, PhiladelphiaIndependently managed over a dozen unique clientele on a monthly basis Established and grew relationships with several key clients Efficiently managed use of time to maximize walks per day to upwards of 8 walks per day.Education2014-05 Ornamental HorticultureCamden County Technical School - Camden, NJGPA: 3.2ActivitiesPeer Mediation Club, Camden, NJ, Peer Leader, 09/2011, 05/2014, Discussed issues affecting students and worked with them to improve their temperament., Helped over 30 students during the three-year period through listening, understanding, and working together to find a common ground., Resulted in several students reporting increased happiness and sense of community from the program.Ornamental Horticulture Club, Camden, NJ, Gardener and Sales Person, 09/2011, 05/2014, Organized and sold plants in yearly fundraising event to raise money for the horticulture club., Designed gardens and performed daily maintenance of caretaking for the plants., Peer leader to provide guidance to incoming members to deliberate duties of the club.

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