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Click here or scroll down to respond to this candidateHaritha Lingala Email: EMAIL AVAILABLESr. QA Test Analyst Mobile: PHONE NUMBER AVAILABLEProfessional Expertise:Around 7+ years of experience as Quality Analyst tester/ UAT Tester in diverse domains such as Banking and Telecommunications. Demonstrated ability in business analysis, manual, automation, problem solving and process engineering. Strong interpersonal skills to promote collaboration and interact across multi-functional teams and key stakeholders. Skilled ability for quickly comprehending business processes and concepts to communicate effectively across all phases of the Software Development Life Cycle (SDLC).Hands on experience on Agile (Scrum), Waterfall Methodologies -Agile (Scrum) Ceremonies: Daily Stand-up, Sprint Planning, Sprint Review, Retrospective, Product Backlog Management, Requirement Gathering, Business Analysis, User Acceptance Testing/Validation.Knowledge and experience with widely successful Agile Techniques: user-stories, story points, product/sprint backlog, burn-down/burn-up charts.Analytical, methodical, and resourceful approach to Problem Solving, Root-Cause Analysis, Conflict Resolution, Negotiation Strategies and providing corrective actions to meet business requirements.Excellent presentation skills in communicating with both business and technical teams.Experience of Creating, Modifying and Maintaining new and existing Framework Models (BDD/TDD/ATDD, Hybrid, Keyword and Data Driven Frameworks).Writing test cases/scripts within PEGA PRPC and correct them according to the erroneous outcomes.Reproduce production tickets after the project release.Worked with operations and release teams to resolve the production issues.Verify and validate that all fields in PEGA are populated in front end and backend as per the requirements based on the spreadsheet.Tested APIs/Restful Services using Java and Rest Assured java libraries.Worked in DevOps, installing, configuring, and integrating Automation scripts on Continuous Integration tools (CI/CD) like Jenkins for nightly test suite execution and working knowledge on testing.Experience in installation and administration of various version control systems like GIT (Distributed Version Control), GitHub, SVN Version Control.Experience in automating mobile applications (Android) using Appium.Experience in implementing the Page Object Model (POM) by creating element for each page object and reused all the objects in various scripts.Participated in test planning, writing test cases/scripts within PEGA PRPC and correct them accordingly.Tested all functionality of applications after migrated from PEGA 7.2 to 8.2.Experience in testing Web Services-SOA architecture, XML transactions, SOAP, HTTP, WSDL, and REST using various tools like SOAP UI/Ready API and selenium.Worked with IntelliJ, jxl, apache POI, Log 4J, ANT, HTTP client and Maven.Experienced using tools like FirePath, Firebug, and UI Automator Viewer for finding elements locator and good knowledge in writing the absolute and relative XPATHS manually on need basis.Survey/questionnaires, brainstorming sessions, document analysis for requirement elicitation.Excellent in performing GAP Analysis and SWOT Analysis to check the compatibility of the existing system infrastructure with the new business requirements and evaluated the benefits of new system.Business Modeling and Systems Design Created UML, activity, sequence and DFD diagrams. Performed analysis for designing system controls, wire frames and usability.Experience in writing SQL queries to test the database integrity.Custom Reports, Tabular Reports, Matrix, Parameterized and Adhoc reports and distributed reports using SQL Server.Knowledgeable and skilled with SQL Server 2008 R2, SQL Server 2012, MySQL, MS Access, Visio, MS Office, Word press website design.Technical Skills:Testing toolsSelenium WebDriver, QTP, Appium, JUnit, TestNG, Firebug, Fire Path, Load Runner, JMeter.Web TechnologiesHTML, CSS, JavaScript, AngularJS, NodeJS, XML, XSLT, JDBC& REST services, IBM Mule SoftDefect Tracking ToolsHP /Quality Center, JIRABuild ToolsMaven.FrameworksTDD/BDD, Data Driven, Keyword Driven & HybridLanguagesJava, SQL, C#, C++CI/CD ToolsJenkins, Hudsons.Microsoft/IBM ToolsMS Office, MS Outlook, MS Project, MS Visio, MS SharePoint, Rational Rose, Rational requisite pro.Modeling/Graphic/Defect tracking ToolsRequisite Pro, MS Visio, UML, Balsamic, Pencil, JIRADatabasesOracle, DB2&MongoDBAdd-OnsFire Path, Firebug, Selenium Builder, Selenium IDE, PEGAReporting Toolscrystal reportsVersion ControlSubversion, Team forge, GIT, GITHUB, Source TreeOperating SystemsWindows XP/7/8, Mac OS, UNIX and Linux, AndroidProfessional Experience:Project: Freedom (Verizon wireless) Gen2Client: Verizon TX, USSr. Test AnalystFeb 2023 Till DateProject Summary: National Electronic warranty company provides warranty to consumer products. Along with extended warranties it provides number of customer support services to major clients like Walmart, target, best buy and Verizon wireless.This project is to support an internal Verizon launch of LTE- long term evolution home service installations. There is integration between multiple external applications like service bench, pega and DAX/Tibco to process a dispatch created by service bench. This is existing application and the business wanted to make enhancements to this project for better inventory management and processing called as Gen2.Responsibilities:Developed comprehensive test strategies and plans, ensuring alignment with business requirements and providing full test coverage across applications, systems, and functionalities. Coordinated User Acceptance Testing (UAT) in collaboration with key stakeholders.Designed, implemented, and maintained automated test suites using Java, Selenium WebDriver, Cucumber (BDD), and TestNG, enhancing the testing process through robust automation.Integrated automated tests into CI/CD pipelines (Bamboo), improving test efficiency and overall product quality by ensuring early detection of issues during the development cycle.Designed, implemented, and maintained automated test suites using Java, Selenium WebDriver, Cucumber (BDD), and TestNG, enhancing the testing process through robust automation.Executed functional, API, automation, and regression testing, using JIRA to log and track defects, working closely with development teams to ensure timely resolution.Verify and validate that all fields in PEGA are populated in front end and backend as per the requirements based on the spreadsheet.Tested APIs/Restful Services using Java and Rest Assured java libraries.Worked in DevOps, installing, configuring, and integrating Automation scripts on Continuous Integration tools (CI/CD) like Jenkins for nightly test suite execution and working knowledge on testing.Collaborated with development teams to integrate QA processes into the CI/CD pipeline, automating testing and streamlining deployments using tools like Jenkins, GitLab CI, and Docker.Proactively identified quality risks and implemented mitigation strategies to maintain high technical standards and meet customer requirements, participating in ISO audits and implementing quality assurance processes.Utilized Docker to create isolated, reproducible testing environments, ensuring consistency in QA testing across multiple platforms and eliminating environment-related issues.Experience in implementing the Page Object Model (POM) by creating element for each page object and reused all the objects in various scripts.Participated in test planning, writing test cases/scripts within PEGA PRPC and correct them accordingly.Tested all functionality of applications after migrated from PEGA 7.2 to 8.2.Experience in testing Web Services-SOA architecture, XML transactions, SOAP, HTTP, WSDL, and REST using various tools like SOAP UI/Ready API and selenium.Contributed to Agile Scrum teams, actively participating in ceremonies such as PI Planning, Sprint Planning, Daily Stand-ups, and Retrospectives, consistently delivering quality work within set timelines.Managed stakeholder relationships effectively, communicating testing requirements and results clearly to business users, subject matter experts, and other key stakeholders, providing actionable insights and metrics for informed decision-making.Environment: PEGA 7.2 & 7.3, Java, Intellij, SOAP UI, POSTMAN, REST and SOAP Services, Automation tools, Oracle, Jira, Windows/XP/Vista.Project: Next Generation Licensing Platform (NGLP)Client: State OF Vermont, Montpelier, VT, USCompany: WiproSr. Test AnalystMay 2020 Oct 2022Project Summary: The business function of NGLP application is to enable users to initiate and manage the life cycle of new license applications and renewals for 50 professions and around 200 license types. NGLP will help the Office of Professional Regulation (OPR) to automate the regulation of around 60000 licenses and more which they are doing manually. Additionally, NGLP also automates the workflow for OPRs internal users.Responsibilities:Reviewed and analyzed business requirements and technical specifications to define the testing scope and ensure comprehensive test coverage.Performed manual and automated testing using Selenium WebDriver in a Scrum-based environment, ensuring the application was thoroughly tested at various stages.Developed and executed automated tests for web applications using the Java Selenium framework, contributing to a smooth testing process in Agile projects.Created and maintained automated test cases using Selenium WebDriver and Java, enhancing the efficiency of regression and functional testing.Implemented Behavior Driven Development (BDD) by writing test cases with Cucumber, aligning testing practices with business requirements.Integrated Docker with CI/CD pipelines to automate the provisioning of QA environments, allowing continuous testing and feedback for new code deployments.Involved in debugging application using Pega Tracer tool, Clipboard, UI inspector performance testing using LISA tool and co-ordinate with different groups of interfacing systems for integration testing.Responsible for maintaining Query and defect Register thru Rally and Quality Center to track all project related queries and defects, which would be used for DP analysis.Tested the Micro services code for the backend testing using SOAP UI.Worked with Acceptance Test Driven Development (ATDD) in Agile methodologies, ensuring that acceptance criteria were met before development was complete.Developed reusable scripts for Quick Test Professional (QTP), improving testing efficiency by creating modular and maintainable test automation.Writing SQL queries to extract and compare the actual results with the expected results and validate accordingly.Executed smoke, system integration, user acceptance, and regression testing, ensuring the stability and performance of the application across different environments.Logged and tracked defects using Bugzilla and worked closely with developers and module leaders to resolve issues quickly.Tested Web Services and RESTful APIs using SoapUI, developing test cases to validate API functionality.Performed database testing using SQL queries, retrieving data from Oracle databases to verify the integrity of backend processes.Led manual testing efforts, including the creation of bug reports with detailed snapshots, ensuring developers had clear information for resolution.Utilized HP Quality Center for manual testing, managing test cases, and tracking defects efficiently.Worked with Python automation frameworks to test REST APIs, contributing to the development and maintenance of automated test suites.Led the team in managing the testing process, writing testing strategies, distributing tasks, and providing training to ensure smooth SDLC (Software Development Life Cycle) execution.Collaborated with the Cloud team to assist in project deployments, ensuring successful delivery to clients and the timely resolution of issues.Environment: PEGA 7.2 & 7.3, Java, Intellij, SOAP UI, POSTMAN, REST and SOAP Services, Automation tools, Oracle, Jira, Windows/XP/Vista.Project: Bankline Direct and Access Direct ClientClient: Royal Bank of ScotlandCompany: CognizantSr. Test AnalystAug 2017 May 2020Project Summary: Bankline Direct provides a transactional gateway between RBS and those customers who require the facility to make payments and receive account information reports. The service supports a varied array of industry and RBS formats to enable simple integration into customers own systems. The Bankline Direct service is scalable and flexible to meet the need of customers who wish to make single payments transactions or multi-payment files. An extensive number of different account information reports and payment advice notices are available, along with reconciliation and activity reporting. All reports are published at a frequency that suits the needs of the customer. All data exchanged between the customer and the Bankline Direct service is secure, adhering to industry security standards. ADC is a product which enables bulk batch/ File transfer of orders (payments), status information and reports between RBS and banks customer. It is installed on client machine in the root directory and interacts with clients host system as well as with Access Direct Server via internet.Responsibilities:Design, Development and Testing of the product.Analyzed performance test results and generated detailed reports, presenting key metrics and findings to management for informed decision-making.Developed a test automation framework using Selenium with Java, streamlining test case creation and execution for improved efficiency.Participated in Agile ceremonies, including daily Scrum stand-ups, sprint planning, demos, and weekly assessments, collaborating with business analysts, developers, and DBAs to ensure smooth project progress.Executed SQL queries to connect to databases, performing data verification and validation to ensure data accuracy during testing.Facilitated, coordinated management of cross functional team tasks and activities, which included Development, Architecture, Data Services, QA, and other groups to ensure project task accuracy and drive resolution of issues and constraints.Performed manual testing and managed defects, tracking, retesting, and documenting results for web-based reports and interfaces, ensuring high-quality releases.Analyzed business requirements for user stories and developed automation scripts to validate acceptance criteria, ensuring that functionality aligned with business needs.Validated .NET applications for performance requirements, ensuring that new or upgraded applications met specified benchmarks.Implemented data-driven testing using Selenium WebDriver, TestNG, and JDBC connections, dynamically reading data from external sources for comprehensive test coverage.Created a behavior-driven automation framework in Selenium WebDriver, enabling more readable and maintainable test scripts that aligned with business requirements.Environment: Java, J2EE, SOAPUI, SQL Server, MS Excel, Rational Tools |
