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EMAIL AVAILABLEPHONE NUMBER AVAILABLEResults-Driven, Innovative, and effective professional with a proven success record working in community development organizations and nonprofits. An influential contributor who is capable of utilizing skills in internal operations, auditing, employee training, billing analysis, and program development.Acknowledged for exemplary organization, attention to detail and problem-solving skills with the ability to multitask and adapt to different work environments while demonstrating strong attention to detailsWork Experience:VCNA Prarie- Accounts Payable Clerk(contract)( June 2024-July 2024)Process and posted paymentsCommunicated with vendors, purchasers and buyersProcessed 150-200 invoices daily on the online SAP systemMielle Organics- Customer Service Representative (contract) (April 2024-June 2024)Customer order resolutionCommunicated with customers through social media, email, and live chatEscalationCompleted 80 tickets per dayCH Robinson Worldwide, Senior Billing Specialist (Hybrid)( Sept. 2022- May 2023)Problem ResolutionPayment ProcessingCustomer ServiceHigh volume inbound callsCH Robinson Worldwide, Account Operations Coordinator (remote)(May 2021- Sept. 2022)Tracking and TracingBuilding loadsTraining new employeesProblem ResolutionManaging eventsCustomer serviceAetna/CVS Health, Administrative Assistant II (Jan.. 2021- Mar. 2021)Customer serviceAuditing medical recordsWorked closely with nurses and physiciansMaking sure offices are in compliance with Medicaid and MedicareExtracting PDF FilesExperience with RightFax SystemNaming and locating chartsReviewing charts and changing status in QSHRSurge Staffing Headquarters, Senior Billing Specialist (Oct. 2019  September 2020)AuditingTeam LeadFirst point of contact for customersEscalation calls and e-mailsInbound and outbound callsPitching ideasOperationsPrinting and extracting invoicesGenerated weekly master lists for the teamTraining new employeesNew customer callsManually manipulating invoicesCreating excel templatesCollectionsRunning aging reportsCustomer serviceEducationCommunicationsUniversity of ToledoSkills Client Relations Pitching Concepts Planning Events & Meetings Budget Oversight Visual & Audio Campaigns Managing Files Records Documents Door-to-Door Experience Meeting Facilitation Accounts Receivable Workers' Compensation Program Development Multi-line Phone Systems Personal Assistant Experience Auditing Office Management Microsoft Outlook Accounts Payable Logistics Administrative Experience  Epic Payroll Conflict Management Microsoft Office Cold Calling Documentation review Analysis skills Customer support HEDIS Adobe Acrobat Analytics EDI AS400 Windows