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Candidate's Name , NT  PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLETo enter a position with a stable company, using previous experience, knowledge, meet and exceed expectations.EXPERIENCEAUGUST 2016 - PRESENTdna skils in order otSOLE PROPRIETOR, JENUINELY MEProvide quotes and set appointments for cleaning and organization servicesEstablish and maintain rapport with new and existing clientsAddress concerns and provide resolution for clients' cleaning and organizational needs Clean and maintain personal residences and business facilitiesFEBRUARY 2009 - FEBRUARY 2016CUSTOMER SERVICE EXPERT, T-MOBILEResolved product or service problems by clarifying the customer's complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem Maintained customer records by updating and recording account information Handled high volume of inbound calls, made outbound calls to follow up to ensure customer resolution. Provided and exceeded sales and customer service goalsJANUARY 2007 - DECEMBER 2008CUSTOMER SERVICE REPRESENTATIVE, ASURION Process wireless handset protection claims for customers Explain services, criteria, and procedures for insurance claims Handle inbound calls, data entry, provide customer satisfactionEDUCATIONAUGUST 1997-DECEMBER 1999MIDDLE TENNESSEE STATE UNIVERSITYAUGUST 1997DIPLOMA, RIVERDALE HIGH SCHOOLSKILLSDetail oriented  Adayptaitbli Eficient Multi-task Efective Listening,Clear communication