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Click here or scroll down to respond to this candidateCandidate's Name
Kansas City, MO Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCustomer Service RepresentativeCVS Health-Lees Summit, MOAugust 2021 to July 2022 interactions: Respond to customer inquiries, complaints, and concerns Product and service knowledge: Understand the company's products and services, and be able to provide detailed information to customers Problem solving: Use a flexible approach to solve problems and ensure customer satisfaction Communication: Have strong communication skills and be able to engage with customers in a friendly and professional manner Record keeping: Maintain accurate records of customer interactions and issues Tracking: Track key performance indicators (KPIs) and metrics, such as customer satisfaction, Net Promoter Score (NPS), and Customer Effort Score (CES) Escalation: Escalate inquiries to the appropriate team when necessary Feedback: Pass customer feedback on to the product or sales team CNA - Certified Nursing AssistantFavorite Healthcare Staffing-Kansas City, KSDecember 2020 to April 2021 Patient care: Assist with daily activities, such as moving in and out of bed, and help with medical procedures Vital signs: Monitor patients' vital signs, such as blood pressure, pulse, and respiration rate Infection control: Recognize diseases, document infections, and keep track of signs of improvement Medical terminology: Understand medical terminology to work effectively with patients, nurses, and doctors Proper hygiene: Maintain proper hygiene practices for the health of your patients Emotional support: Provide emotional support to patients Safety protocols: Adhere to safety protocols Patient records: Maintain accurate patient records CPR certification: Include CPR certification on your resume CNA - Certified Nursing AssistantTutera Senior Living & Health Care-Belton, MOJanuary 2019 to December 2020 Patient care: Assist with daily activities, such as moving in and out of bed, and help with medical procedures Vital signs: Monitor patients' vital signs, such as blood pressure, pulse, and respiration rate Infection control: Recognize diseases, document infections, and keep track of signs of improvement Medical terminology: Understand medical terminology to work effectively with patients, nurses, and doctors Proper hygiene: Maintain proper hygiene practices for the health of your patients Emotional support: Provide emotional support to patients Safety protocols: Adhere to safety protocols Patient records: Maintain accurate patient records CPR certification: Include CPR certification on your resume Sales AssociateBath & Body Works-Kansas City, MOJanuary 2018 to October 2018Customer service: Greet customers, answer questions, and provide information about products and servicesSales: Process customer payments and refunds, and help customers make purchases Store operations: Maintain store areas, assist with floor changes, and replenish stock Sales goals: Meet sales goals, and look for opportunities to expand product sales Customer relationships: Build relationships with customers, and ask for referrals Teamwork: Work with other team members to create a positive environment Sales RepresentativeOld Navy-Kansas City, MOJanuary 2015 to January 2018 Customer service: Greet customers, answer questions, and provide information about products and services Sales: Process customer payments and refunds, and help customers make purchases Store operations: Maintain store areas, assist with floor changes, and replenish stock Sales goals: Meet sales goals, and look for opportunities to expand product sales Customer relationships: Build relationships with customers, and ask for referrals Teamwork: Work with other team members to create a positive environment EducationHigh school diplomaCenter senior high school - Kansas City, MOAugust 2014 to May 2015Skills Vital Signs Customer Service Home Care Hospice Care Caregiving Sales Nursing Senior Care Communication Skills Laundry Patient Care Data Entry Cleaning Experience Meal Preparation Medical Coding Infection Control TrainingCertifications and LicensesCPR CertificationCNADriver's License |
