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Click here or scroll down to respond to this candidateCandidate's Name
Cincinnati, OH Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEExperience with working with a multitude of social and economic class of people. Excellent ability to communicate effectively with both consumers and staff. Seeking a position which will utilize my skills in an environment where long-term career building is the goal. Work ExperienceProgram Specialist II Healthcare Call Center Representative Remote EVERSANA - Cincinnati, OHJune 2020 to July 2021Assist and Educate individual about the free medicine that was offered by Johnson & Johnson Patient Assistance Foundation.Benefits Enrollment SpecialistFamily Services - Cincinnati, OHSeptember 2015 to July 2019Perform basic administrative tasks related to the job (i.e.: computerized tracking systems, statistical reports, case recordings, and other related information).Assist clients in completing forms and obtaining eligibility verifications and required documentation to communicate directly with Job & Family Services, and assist in signing up eligible clients for benefits.Screening clients for food stamps and medical insurance eligibilityManage incoming callsProcess incoming/outgoing mailMaintain and update databaseOrder office suppliesLiaise with other departmentsLead Customer Service RepresentativeInternal Revenue ServiceJanuary 1995 to October 2013Provided a full range of administrative and technical assistanceAssist individuals and/or businesses by telephone and/or mail correspondenceAssist individuals and/or businesses by telephone and/or mail correspondenceInformed corporations, partnerships and small business taxpayers on compliance with tax lawsSet up short term payment plans or long term installment agreementsAnswered tax law and procedural change questions within the IRS guidelinesReviewed team member outbound and inbound calls records for completeness and accuracyResponsible for training team members on tax law and procedure changesDistribute, balance, monitor and report on workload in accordance with established workflow or job specialization.EducationUniversity of Cincinnati1977DiplomaRobert A. Taft High SchoolSkills Microsoft PowerPoint, Excel, Outlook, and Word Troubleshooting Needs Assessment Organizational Skills Bookkeeping Problem Analysis |
