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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Jacksonville, FLhttps://LINKEDIN LINK AVAILABLE SUMMARYSeasoned professional adept at handling complaints and resolving issues. Proven track record in sales, customer support, and operations management within remote environments. Seeking Remote Work Customer Service Representative role to leverage expertise in client satisfaction and problem-solving. WORK EXPERIENCEHampton Inn & Suites by Hilton Jacksonville, FLGuest Services Agent Mar 2022 - Present Greet guests and efficiently handle check-in process. Manage reservation systems and coordinate accommodations. Offer detailed information on hotel amenities, local sites, and dining recommendations. Maintain commitment to customer satisfaction and uphold brand reputation. Proficient in OnQ & PEP Recipient of most positive reviews of Guest Services Team on Trip Advisor Remain consistently each month # 1 or #2 in performance for both Hilton Honors enrollments and Kipsu Guest Messaging/Interactions Previously served as Night AuditorCass Information Systems Jacksonville, FLRemote Customer Support Representative Nov 2022 - Sep 2024 Addressed customer inquiries efficiently via email and service ticket system. Maintained detailed account records to support client needs and uphold service quality. Contributed to client satisfaction through diligent customer support. Capital Access, Inc. Based out of Philadelphia, PA Remote Case Manager Mar 2021 - Apr 2022 Conducted comprehensive financial assessments for a diverse range of clients, identifying unique needs and challenges. Developed and implemented tailored solutions to address individual client financial situations effectively. Maintained meticulous records, ensuring adherence to regulatory standards and alignment with company policies. First Coast Sign Language Interpreting, LLC Jacksonville, FL Remote Director of Operations Oct 2007 - Present Directs staff and national interpreter network to deliver on-call interpreting services for non-English speakers. Educates team members on agency protocols and industry standards to maintain high-quality service delivery. Implemented additional testing and training for interpreters, enhancing overall service quality. Expanded agencys service area from local businesses to national corporations through strategic initiatives. Citibank Jacksonville, FLCollections Associate I & II Nov 1998 - Aug 2006 Managed delinquent customer accounts, negotiated payment arrangements and updated account information to maintain compliance with financial regulations. Resolved account discrepancies, ensuring alignment with performance targets. Served as a Subject Matter Expert in debt resolution practices. Appointed as Lead On-the-Job Training Peer Coach, guiding new associates in company procedures and strategies. EDUCATIONWilliston High SchoolGraduate, Business AdministrationWilliston, FLSKILLSConflict Resolution Communication Time Management Sales Principles Multitasking Problem-solving CRM Systems Teamwork |
