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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLESUMMARY OF QUALIFICATIONS Having good experience in Data Entry and Customer Service. Comfortable performing repetitive administrative duties. Comfortable navigating through Microsoft Office Suite including Word, Excel and PowerPoint. Office duties: faxing, filing, copying, data-entry and other duties as needed. Typing Speed: 50- 60WPM. Reliable and dependable, capable of following tasks through to completion. Worked in a fast-paced call center environment. Great attention to detail. Demonstrated decision making abilities.Skills: Customer Service/Cross-Selling, Data Entry, Cash Handling, Accounts Payable, Accounts Receivable, Bookkeeping, Maintaining Database, Microsoft Word, Excel, Access, MS Outlook, (Certificate in) Medical Billing and Coding, QuickBooks, Scheduling Appointments, Making Travel Arrangements, coordinating business meetings.EDUCATIONAssociate Degree in Accounting, Macomb County College, Warren, MI PROFESSIONAL EXPERIENCEAsian Marketing Services, Des Plaines, IL Feb 21 July 23 Customer Service/Administrative Assistant/Marketing Handled inbound outbound phone calls. Heavy calendar management proactively identified and resolved scheduling conflicts. Coordinated and scheduled meetings as requested; prepared agendas; sent timely reminders. Assisted department with projects. Meeting/event management to include on-site and off-site conference facilities. Maintained customer records, correspondence (MS Word). Promoted products and services.US Bank, Oakbrook, IL (Dial America) Aug 20 - Dec 20 Call Center RepresentativeResponsibilities: Responsible for handling inbound and outbound calls of clients regarding debit and credit card. Answered clients questions and inquiries with respect to their Credit and Debit card. Responsible for Data Entry, Entering and updating client files, Address and other legal information in the system. Responsible for do research for clients problem. Fifth Third Bank, Mount Prospect, IL Oct 18 - Nov 19 Customer Service RepresentativeResponsibilities: Provided excellent customer experience in a friendly, courteous manner. Performed daily customer transactions with professionalism. Maintained very good balancing records. Informed customers about sales and service delivery options. Assisted customers with phone queries, Identified customers needs. Cross-Selling financial products and services. Recommended appropriate products and services matching customers needs, Opened new accounts. Provided excellent personalized banking services to customers as per Policy and Procedures.-2-New York Life, Downers Grove, IL Oct 07 - Aug 18Administrative Assistant/Customer Service/SalesResponsibilities: Provided Outstanding Customer Service/Promoted Products/Services. Handled Clients Insurance related forms for Processing, handled telephone queries, and updated client files as well as monitored and responded email request. Responsible for Customer Correspondence and Set up Sales Appointments, Travel Arrangements. Prepared Quotes and Presentations. Exposure to Life, Medical and Business Policies. All American Bank, Des Plaines, IL Jul 06 - Sep 07 Personal BankerResponsibilities: Informed customers about banks sales and service delivery options. Cross-Selling/Identified customers needs. Recommended appropriate products and services matching their needs. Opened new accounts. Provided excellent personalized banking services to customers as per Policy and Procedures. Home Depot, Darien, IL May 03 - Jun 06Cashier/Customer Service/SalesResponsibilities: Handled Cash accurately and efficiently. Processed sales transactions cash, checks, credit/debit cards. Processed payments on accounts. Promoted store products/credit cards and services. Assisted customers by suggesting a product according to individuals needs. |
