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Click here or scroll down to respond to this candidateCandidate's Name
Philadelphia, PA Street Address / PHONE NUMBER AVAILABLE / EMAIL AVAILABLEHUMAN RESOURCE COORDINATORAccomplished professional seeking to combine advanced degree in HR with hands-on experience in training and development, compliance, daily business operations, and employee engagement.EDUCATIONMasters of Science, Business MSB December 2017Human Resources ManagementLincoln UniversityBachelors of Science May 2005Business AdministrationPierce CollegeHonors and AwardsSigma Beta DeltaInternational Honor SocietyProfessional ExperienceDepartment of the Treasury, IRS Philadelphia, PATAX EXAMINER January 2024 PresentProvide customer service and support to taxpayers seeking to become compliant with outstanding tax balances.Key Achievements:Set up payment plans allowing the taxpayer to pay outstanding taxes monthly by mailing in their payment, direct debit or payroll deduction.Check AMS for any alerts and history notes pertaining to the taxpayer such as correspondence by phone or mail.Check database to see upcoming or posted transactions to the account.Verify all tax forms have been filed and returns are not missing to qualify for installment agreements.Check status in IDRS verifying that an installment agreement can be granted or if it needs to be sent to another department for a different issue.Run compliance suite to see if the system will allow me to run the payment calculator or if the case is being handled by a private debt collector.John A. Steer, Co. Philadelphia, PAIMPORT TEAM SUPPORT 2016-May 2024Provide expertise in regulatory compliance, customer service, and administrative operations to support importer/exporter clients with customs brokerage, logistics, transportation, and consulting services. Process Import Security Filings for several customers and communicate daily with steamship lines, railroads, and terminals to ensure customs clearance and release of shipments in a timely manner. Coordinate with transporter to ensure order delivery by deadline. Invoice for services in customs clearance, storage fees, and other charges for clearing cargo.Key Achievements:Coordinated with truckers to ensure delivery of orders within last free day forcontainers, avoiding additional charges for late pick-ups.Communicated daily with steamship lines, railroads, and terminals to ensure custom clearance and timely release of shipments, resolving issues to ensure freight could be released.Successfully training people on how to process ISFs, understand SOPs, and resolve yellow-flags in the system, to turn green.Ensure invoices are billed within the appropriate time frame.OHL/Barthco International, Inc. Philadelphia, PAIMPORT ACCOUNT REPRESENTATIVE 2009-2016Administrative, compliance, and document processing position with authority for all Import Security Filings (ISF) for the Perishable and Traffic Team, including heavy customer service calls and emails. Assisted account reps with filing import documents with US Customs, USDA, FDA, and other government agencies, electronically filed prior notices with FDA to ensure imports were compliant, and preparing documents for shipments into Canada. Extensive work coordinating customs clearance documents for Wal-Mart.Key Achievements:Processed all Import Security Filings for Perishable and Traffic Team (20-40 daily), working remotely on weekends and holidays to ensure critical filings were not delayed.Regularly processed ISF filings within several hours of receipt, if not immediately, even on weekends by working at home.Handled heavy customer service calls and emails within 24 hours or receiving contact for items such as obtaining customs documents and USDA clearance for Canadian-bound items.Trained new employees how to file Import Security Filings.Recording Industry Association of America Philadelphia, PAMANAGEMENT ANALYST 2005-2009Held authority for monitoring, tracking, and providing information on legal issues/projects, with a focus on pirated music CDs and intellectual property. Spearheaded entire process from generating case and incident numbers to assisting law enforcement and investigators to collecting restitution. Collected data on number of new arrests and seized CDs to identify trends and key metrics then incorporated that information into training sessions for staff and clients. Created training packets for law enforcement and prosecutor training and provided customer service to law enforcement, court liaisons, and regional counsel.Key Achievements:Created database entries for restitution and court reports.Improved database housing information about restitution and court reports so upcoming court dates could be easily found as well as amount still owed by defendants toward restitution.Organized color-coded filing system of recidivist and outstanding warrant cases that represented city, state, and country and show if defendant had more than 1 violation in their file or if they had been arrested for same violations in another state.Responsible for tracking pirated CDs on IFPI website, verifying seized CDs via RepliCheck to determine label affiliations, and billed/collected invoices of restitution, using spreadsheet to track collections from offenders and dates paid as well as scanning checks for automatic deposit.Assisted Regional Counsel with material and literature packets for seminars/speaking engagements and making sure investigators had necessary materials to testify in court. |
