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Click here or scroll down to respond to this candidateSABRINAFORDEMAIL AVAILABLEPHONE NUMBER AVAILABLEGreenville, GA Street Address
Online Digital ResumeCustomer service oriented professional, backed by 2+ years of medical administrative experience. Well-organized, able to prioritize duties and manage time in multi-task environments. Adapts to new challenges and ideas and able to develop rapport with diverse populations. Experienced with medical records, data entry, and knowledge of office procedures and equipment. Safeguards patient's right to privacy by making certain only authorized personnel have access to medical information. Pays close attention to detail with focus on accuracy and thoroughness. Follows policies, procedures and guidelines to ensure consistent quality. Authorized to work in the US for any employer PROFESSIONAL SUMMARYWORK HISTO RYInComm - Remote Customer Service Representative09/2022 - 05/2024Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.Responded to customer requests for products, services and company information.Provided primary customer support to internal and external customers. Recommended products to customers, thoroughly explaining details. Developed community reputation through commitment to customer satisfaction and strong client relationships.Provided information regarding charge accounts and loyalty programs.Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Investigated and resolved customer inquiries and complaints quickly. Delivered prompt service to prioritize customer needs. Met customer call guidelines for service levels, handle time and productivity.Educated customers about billing, payment processing and support policies and procedures.Responded to customer requests, offering excellent support and tailored recommendations to address needs.Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. Maintained up-to-date knowledge of product and service changes. Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.SKILLS KEY QUALIFICATIONS Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration Medical Billing Medical Records Management Release of Information Introduction to ICD-10-CM Coding HIPAA Compliance Anatomy & Physiology Pediatrics Electronic Health Records EHR / EMR Greenway Computer Information Systems Medical Transcription Office Accounting MS Office / MS Word Medical Laws & EthicsPathophysiology for MedicalOffice Principles of ManagementBuilding Customer Trust andLoyalty Issue and Complaint Resolution Call Documentation Understanding Customer NeedsCourteous with Strong ServiceMindsetResponding to DifficultCustomersCalm and Professional UnderPressure Upbeat and Positive Personality Customer Data Confidentiality Inbound and Outbound Calling Answering Customer QuestionsUltimate Medical Academy2017Associate of Science degree:Health SciencesSkills Accounting (Less than 1 year),Billing (Less than 1 year), Coding(Less than 1 year), EHR (Less than 1year), medical records (2 years),Machine Operator (4 years)Additional InformationGreenville High SchoolGreenville, GA 05/2008DiplomaEDUCATIONArchway - Picker/PackerNewnan, GA 05/2019 - 08/2022M.A. Industries - Machine Operator/Assembler04/2018 - 03/2019Moe's Southwest Grill - CookLaGrange, GA 01/2017 - 04/2017Hanil-E-Hwa - Machine OperatorLaGrange, GA 08/2015 - 12/2016Primetime Pediatrics - Medical SecretaryNewnan, GA 03/2013 - 06/2015Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Pickand pack gifts cards accordingly to the order. Scanned packages and boxes and moved to loading dock for shipment.Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system. Scan paperwork and cards for order and pack it.Operated foam table, inserting pins and hooks into Kason foam block parts. Prepare food according to established guidelines Communicate effectively with staff members Uphold safety rules and follow opening and closing procedures. Set up and operated the line in order to produce product that met quality specifications Ensured that correct clips were installed on automotive doors Performed quality checks at least once each hour and recorded results Managed the Daily Quality Inspection Report.Answered telephone, directed calls, and scheduled appointments, surgeries, and medical consultations Operated office equipment, such as voice mail messaging systems Prepared reports, invoices, financial statements, case histories, correspondence and medical records using word processing, spreadsheet, and other software applicationsMaintained medical records, technical library, and correspondence filesGreeted visitors, ascertained purpose of visit, and directed to appropriate staff Compiled and recorded medical charts, reports, and correspondence Received and routed messages and documents, such as laboratory results, to appropriate staffTransmitted correspondence and medical records by mail, e-mail, or faxInterviewed patients to complete documents, case histories, or forms, such as intake or insurance forms. |
