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Click here or scroll down to respond to this candidateCandidate's Name
Detroit, Michigan Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYA versatile and top-performing professional with experience in customer billing and enrollment, data entry, data analysis, and correctional facility operations. Demonstrated ability to collaborate effectively with cross-functional teams, communicate with key stakeholders, and seamlessly execute all aspects of job functionalities. A top-performing and dedicated producer who enhances organizational operations for continued improvement and achieving short- and long-term objectives.KEY SKILLSManagement Data Analysis and Interpretation Cross-Functional Collaboration Excellent CommunicationAttention to Detail Regulatory Compliance Problem Solving and ResolutionEXPERIENCEHENRY FORD HEALTH Troy, MichiganBilling Project Coordinator 2015-2024Implemented organizational strategies to increase billing accuracy.Led a team initiative that reduced data entry errors by approximately 20% within six months.Orchestrated billing, enrollment, and data entry processes, ensuring accuracy and efficiency.Generated, analyzed, and interpreted trending data to inform strategic decision-making.Collaborated closely with cross-functional teams to streamline operations and enhance productivity.Facilitated communication with key stakeholders to address concerns and ensure client satisfaction.Executed all aspects of job functionalities with precision and attention to detail.Senior Group Analyst 2014-2015Demonstrated expertise in manipulating billing profiles, network sets, and plan configurations to optimize group setup.Efficiently resolved diverse facets /group data issues encompassing rates, product details, classifications, and demographic data.Orchestrated the collection, interpretation, and analysis of data essential for streamlined group setup processes.Ensured meticulous adherence to government regulations within the group setup function.Fostered and sustained robust professional relationships to support operational open enrollment initiatives and group operations planning.Represented group operations at the annual Open Enrollment Work Group, contributing strategic insights and collaboration.Led and collaborated on cross-functional teams to drive system reporting, cost savings, compliance with government mandates, and strategic development of new products.Delivered exceptional service by proactively resolving various group operational issues, including online access, product configuration, billing, and EDI matters.STATE OF MICHIGAN Ypsilanti, MichiganCorrections Officer 2010-2014Implemented a new inmate rehabilitation program that led to a 25% decrease in recidivism rates.Received commendation for exemplary performance and dedication to maintaining a secure environment.Provided comprehensive care and ensured the safety of state prisoners within a correctional facility.Conducted regular security checks and enforced facility regulations to maintain order and security.Collaborated with fellow officers to respond effectively to emergencies and maintain a safe environment.Demonstrated strong communication skills in managing interactions with inmates and staff members.Upheld high standards of professionalism and integrity in all aspects of correctional facility operations.Membership Processing Specialist 2003-2008Implemented corporate account policies and procedures by group contracts and Government Oversight Agency (GOA) regulations.Conducted periodic group membership audits using hard copy reports or electronic files to ensure accuracy and compliance.Responded promptly and professionally to urgent inquiries from internal departments and employer representatives via telephone, email, or face-to-face interactions, including addressing immediate service needs for members.Managed the review and processing of membership exception and error reports, providing weekly exception tracking reports and ensuring accurate information for ID card production.Handled enrollment and dis-enrollment activities during open enrollment and peak periods, processed EDI exception reports, and resolved HITS cases to maintain operational efficiency and compliance.EDUCATIONUNIVERSITY OF PHOENIX, Southfield, MichiganB.S., Criminal Justice |
