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Cleveland, Ohio Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEExperienced Customer Service Representative with a proven track record of delivering exceptional support and resolving inquiries effectively. Proficient in active listening, problem-solving, and empathetic communication to ensure customer satisfaction.EXPERIENCEAPRIL 2020 PRESENTLANDSCAPER, BBK LANDSCAPINGLawn care: Mowing, edging, raking, mulching, weeding, fertilizing, and watering lawnsPlant care: Planting trees, shrubs, flowers, and sod, and monitoring their healthHedges and trees: Trimming small trees, hedges, and shrubs, and removing dead or damaged treesLandscape structures: Installing decks, pergolas, gazebos, and raised flower bedsSnow and ice removal: Clearing snow and ice from sidewalks, driveways, and pathsDebris removal: Cleaning up debris around yards and other areasClient interaction: Advising clients on landscape care and how to maintain their design after work is completeMARCH 2015 APRIL 2020TIRE TECHNICIAN, SPEARS USED TIRE COInspecting: Check tires for damage, wear, and tear before and after installationRepairing: Fix punctured tires, replace worn-out tires, and repair other small damagesInstalling: Mount and demount tires on rims and vehicles, and fill them to the correct air pressureBalancing: Perform wheel alignments and balancingRotating: Rotate tiresMaintaining: Maintain tire inventory and order new tires when neededRoad testing: Test vehicles after repairs are completeCustomer service: Work with customers to understand their needs, identify the right tire for them, and provide excellent serviceDECEMBER 2013 MARCH 2015STORE CLERK, CLARK GAS STATIONCustomer service: Greeting customers, helping with issues at the pump, and resolving complaintsInventory: Maintaining store shelves, restocking, and communicating with vendorsTransactions: Operating the cash register, processing payments, scanning goods, and providing change and receiptsCleaning: Keeping the store and restrooms clean and tidySafety: Monitoring for shoplifters and reporting suspicious activityOther: Handling opening and closing duties, bagging and wrapping purchases, and upsellingSKILLSCommunicationComputer skillsLeadershipTime managementCustomer ServiceActive listeningMulti-taskerProblem solving |