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Street Address Sand Ridge DriveJacksonville, Florida Street Address
PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEHighlights of QualificationsDedicated professional with over 30 years of management and leadership experience.Effective and persuasive with all segments of the community.Strength in problem-solving and conflict resolution.In-depth knowledge of disability, mental health, substance abuse, elders, seniors and other community support services.Successful in implementing new programs.A Servant Leader/Change Agent.Professional Management and Leadership ExperienceConceptualized and founded community-based group homes for youth, managed professional and support staff.Monitored organizations budgets up to 20M; hired, trained, and supervised staff.Spearheaded strategic redesign of fund distribution process to achieve the delivery of effective program services to the community.Provided servant leadership in restructuring agency operations to eliminate waste, program deficits, non-value added staff functions, therefore improving customer driven quality services.Refocusing the organizational efforts on their mission, vision and core values.Community OutreachSecured funding through federal, state, city and local business agreements, contracts, and grants in several developmental disabilities agencies in Louisiana and Florida.Provided oversight and support for all fund raising activities including: National Corporate Sponsors; Special Events; Corporate Solicitations; United Way Funding; Annual Fund Drive; and established an Endowment Fund.Effective Agency Operations - Reserve increased from $100K to $500K.Grew Agency Operating Budget from $1.9M to $4.1M.Initiated change in agency operations from center-based to community-based program services with the effective utilization of 200 staff team members.Provide leadership and oversight of 12 Medicaid Waiver Group Home Operation serving 62 individuals, utilizing 100 staff team members and managing a $4M budget.CommunicationConducted training for staff in the effective use of work teams, leadership team meetings, strategic planning, performance improvement plans and evaluations.Coordinated the creation of a monthly public access television program.Improved linkages and recognition of relationships with key audiences.Effective public speaker, motivator and trainer.Introduced customer service continuous improvement culture to organizations.Work HistoryExecutive DirectorThe Arc Nassau, Yulee, Florida2018 presentExecutiveDirectorThe Justice Coalition2017Executive Director2012-2014Jacksonville Lean Consortium (LEAN JAX), Jacksonville, FloridaPresident and CEO2008-2012New Heights (formerly Cerebral Palsy of NEFL, Inc.), Jacksonville, FloridaAdministrator2008-2008New Horizons Village (aka Key Pine Village) Lecanto, FloridaRegional Director2006-2008Florida Mentor, Jacksonville, FloridaDirector of Operations2005-2006Lutheran Social Services of Northeast Florida, Inc., Jacksonville, FLPresident and CEO1994-2005United Cerebral Palsy of Greater New Orleans, Inc., New Orleans, LAVice President Agency Relations1990-1994United Way for Greater New Orleans, Metro I, New Orleans, LAEducation and CertificationsMBA, University of New Orleans, New Orleans, LouisianaBA, Sociology, St. John Fisher College, Rochester, New YorkQualified Mental Health Professional (QMHP)Qualified Mental Health Administrator (QMHA)Professional DevelopmentVisited several businesses and industries in France to examine cultural workplace differences as part of the MBA curriculum at the University of New Orleans.Introduced the core principles of creating Raving Fans in an organization as presented by authors Ken Blanchard and Sheldon Bowles.Implementing the core values of Lean Thinking (Continuous Improvement), by banishing waste and creating value-added programs and services in the non-profit sector.Community AffiliationsVoices of Concerned Citizens, Board Member, Jacksonville, FL. 2013-presentThe Players Championship Volunteer, Jacksonville, FL. 2009-presentJacksonville Lean Consortium, Board Member, Jacksonville, FL. 20092012.United Way Agencies Directors Association (UWADA) Executive Committee, Jacksonville, FL. 20092012Florida Association of Rehabilitation Facilities (FARF), Member, 2006-2012.Mayors Advisory Council for Citizens with Disabilities, New Orleans, LA. 1994-2005.Mental Health Association Board of Directors, New Orleans, LA. 1999-2002.St. Bernard Parish (County) Mental Health Advisory Board, 1989-2005.United Way Speakers Bureau, New Orleans, LA. and Jacksonville, FL. 19942012.Archdiocesan Commission for Persons with Disabilities, New Orleans, LA. 1999-2003.United Cerebral Palsy Associations Regional Administrators Council, 200-2003.References furnished upon request |