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Customer Service Quality Assurance Resum...
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Title Customer Service Quality Assurance
Target Location US-NC-Charlotte
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
CONTACTEMAIL AVAILABLEPHONE NUMBER AVAILABLE or PHONE NUMBER AVAILABLEColumbia, SC Street Address
SUMMARYOrganized auto mechanic offering several years of experience in automotive repair and detailing. Customer-focused with strong communication skills to explain services. Detail-oriented to troubleshoot and identify potential issues and address concerns with various vehicle makes and models. Also have years of experience in operation machines such as press machines, printer machine and much more very interested in learning new things in different areas currently looking for a school to take welding training courses. Great on fork lifts, pallet jack, assembly lines and much more.SkillsParts Fabrication . Equipment Inspection . Machinery Cleaning . Forklift Operation . Basic Math . Workplace Safety Quality Assurance . Machinery Operation Forklift and Pallet Jack Operation . Materials Management . Gasket replacements . System repairs . Engine overhauls . Coolant flushes . Inspecting vehicles . Computer Diagnostics . Parts Replacement . Preventive Maintenance . Component Replacement . Equipment monitoring . Machine MaintenanceMechanic Drive Now AutomotiveRock Hill, South Carolina10/2020-07/2023Performed routine maintenance such as oil changes, tune ups and brake repairs. . Diagnosed mechanical issues using specialized tools and equipment. . Repaired or replaced worn parts such as brakes, spark plugs and radiators. . Greeted customers and provided exceptional customer service. . Built relationships with customers to encourage repeat business. . Reviewed purchase orders, contracts and invoices to ensure accuracy. . Negotiated pricing and delivery terms with suppliers. . Diagnosed mechanical problems using specialized computer software and diagnostic tools. . Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, a wheel bearings, and spark plugs. . Inspected vehicle engines and other components to identify potential issues. . Displayed excellent customer service skills when interacting with customers regarding their automotive needs. . Processed payments from customers, including cash and credit cards. . Assisted customers in selecting vehicles that best fit their budget and lifestyle. . Operated a variety of shop equipment safely and efficiently. . Identified mechanical problems by visually inspecting vehicle components and utilizing diagnostic equipment. . Trained new staff members on the use of diagnostic tools and techniques for troubleshooting vehicles. . Tested drive-ability concerns on road test routes to identify potential issues. . Communicated effectively with customers regarding estimated time frames for completion of repairs. . Updated job knowledge by participating in educational opportunities; reading automotive magazines; participating in training sessions. . Monitored inventory levels of spare parts to ensure availability when needed. . Developd in-depth understandingJerry Patterson ShopJob-Auto mechanicHickory Grove, South Carolina 01/2015-08/2020Performed routine maintenance such as oil changes, tune ups and brake repairs. . Diagnosed mechanical issues using specialized tools and equipment. . Repaired or replaced worn parts such as brakes, spark plugs and radiators. Engines and transmission and ectopic. . Conducted regular inspections of vehicles to ensure they were safe to drive. . Replaced engine components including filters, belts, hoses and pumps. . Repaired or replaced faulty electrical wiring systems in automobiles. . Rebuilt engines from the ground up by replacing pistons, bearings and seals. . Installed air conditioning units into cars according to manufacturer specifications. . Cleaned out fuel injection systems using special chemicals designed for the task. . Inspected steering systems, suspension joints and wheel bearings for signs of wear. . Scheduled appointments with customers promptly so that their vehicles could be serviced in a timely manner. . Removed, replaced, balanced and rotated new or used tires to maintain on-road safetyShutterflyJob -Machine OperatorFort Mill, South Carolina10/2015-10/2016Set up and operate machine tools to produce precision parts and instruments. . Monitor the feed and speed of machines during the machining process. . Check products for accuracy using measuring instruments such as calipers, micrometers, gauges. . Troubleshoot malfunctions in equipment or processes. . Read blueprints and job orders to determine product specifications and tooling instructions. . Maintain records of completed work and production data including volume produced and time required for each a task. . Load raw materials into machines according to specified measurementsDollar General Distribution CenterJob-Yard JockeyJonesville, South Carolina10/2008- 10/2015Loaded and unloaded trucks with materials, ensuring proper documentation of all shipments. . Maintained accurate records of daily shipping and receiving activities. . Inspected incoming and outgoing shipments for accuracy and completeness. Performed pre-trip inspections on yard jockey equipment to ensure safety. . Monitored inventory levels in the yard, keeping track of stock movements. . Utilized forklifts, pallet jacks and other material handling equipment to move freight as needed. . Identified damaged or defective products upon arrival and reported them immediately to supervisors. . Ensured that paperwork was completed accurately prior to loading and unloading operations. . Communicated effectively with warehouse personnel regarding arrivals and departures of trailers and vehicles in the yard. . Managed trailer hook-ups for both drop and hook operations as well as live loads. Reported any mechanical issues or maintenance needs related to yard jockey equipment promptly.. . Inspected vehicles, equipment and trailers in addition to performing basic maintenanceMeritorJob -Welder HelperYork, South Carolina10/2007-03/2010Read blueprints, and job orders to determine the specific welding requirements. Set up welding machines according to specifications by adjusting current and voltage; selecting correct filler rods and fluxes; and setting gas flow rate. Assist in laying out, cutting, fabricating and fitting of metala components prior to welding

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