Candidate Information Title Customer Service Call Center Target Location US-FL-Orlando Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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ShekeriaEzellC U S T O M E R S E R V I C E A D V O C A T EPHONE NUMBER AVAILABLEEnglishCUSTOMER SERVICE Jan Street Address  - Aug 2022Duke energy Remote FLCALL CENTERREPRESENTATIVEJan 2019 - Jan 2020Arise virtual solutions INC Remote FLCUSTOMER SERVICE CALLCENTER AGENTNov 2017 - Dec 2019Spectrum Remote FLHIGH SCHOOL DIPLOMA Aug 2004 - May 2007Maynard Evans Orlando flS K I L L SCustomer assistanceL A N G U A G E SProactive, customer-orientated retail professional with over 4 years of experience in reputable shops.Received 3 Passion Awards for delivering outstanding service and have consistently surpassed my targetKPIs for mystery shoppers.E X P E R I E N C EAssisted customers with inquiries, issues and concerns by providing relevant information in English and Spanish Responded to 100 + emails a day: solving any issues, assiting clients with any questions, processing refunds and offering personalized responsesMaintained and organized the online customer account database Wrote weekly and monthly reports on customer interactions 91% customer satisfaction rateHandle customer inquiries and complaintsSwiftly solve issues that require the attention of a supervisor Assisted in providing customer satisfaction by providing customers with refunds, giftcards and vouchersMaintained and organized the online customer account database Monitor and shadow calls of junior representatives Managed inquires about services, prices, billing, etc Assisting clients with complex technical issues requiring in-depth problem solvingMaintaining and updating client system software to latest specs to avoid potential faults and errorsCreating comprehensive case reports and updated manuals and guidance documents when appropriateHandled customer complaints with empathy and composure. Consistently met my short and long-term targets.Processed a range of documentation and entered information into databases.E D U C A T I O N