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Click here or scroll down to respond to this candidatePROFESSIONAL SUMMARYDrive consistent customer and revenue growth with strongnetworking and prospecting skills. Proven ability to convert leads into customers, keep accounts serviced and maintain competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.WORK HISTORYPharmacy Billing Associate, 01/2024 - CurrentSynchrony Health Services, Louisville, KentuckyPharmacist Tech/Customer Service Agent, 10/2022 - 03/2024 Chewy, Louisville, KentuckyRemote Customer Service Representative, 08/2020 - 09/2023 McKesson, Louisville, KentuckyLouisville, KY 40214PHONE NUMBER AVAILABLEEMAIL AVAILABLEBold ProfileSKILLSTOYIA GOODWINEvaluated aging reports to identify members to be included in monthly outbound collection calls.Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.Researched portals issues related to non-payment within e-billing vendor portals.Submitted alternate billing for clients belonging to special demographics using software portal, reconciled EOBs or denied claims and conducted accounts receivable follow-up.Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting billsKeep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions takenConfer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaintsDetermine charges for services requested, collect deposits or payments, or arrange for billing.Answer user inquiries regarding computer software or hardware operation to resolve problems Professionalism and Ethics Collections experience Deadline-oriented Data entry proficiencyInside Sales Representative, 11/2017 - 09/2020MSC Industrial Supply, Louisville, KentuckyCustomer Service Technician/Remote, 12/2012 - 10/2017 Eurofins, Louisville, KentuckyEDUCATIONGED, 07/2002Ahrens Adult Education - Louisville Ky Provide assistance for customers with special billing requests Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expendituresPerform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping workAnswer phone calls and direct calls to appropriate parties or take messages Provide clerical support to other departments Hear and resolve complaints from customers or the public. Prepare project status reports by collecting, analyzing, and summarizing information and trendsAssess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methodsPerform or direct revision, repair, or expansion of existing programs to increase operating efficiency or adapt to new requirementsResolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting billsWrite and record orders for merchandise or enter orders into computersSell services or equipment, such as trusts, investments, or check processing services Issue receipts, refunds, credits, or change due to customers Obtain customer information such as name, address, and payment method, and enter orders into computers. |
