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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE Randallstown, MD Street Address EMAIL AVAILABLECitizenship: United StatesClearance: Active Top Secret/Secret Compartmented Information (SCI); Last Periodic Review Street Address
TS/SCI Full Scope Poly: NSA Street Address - 2001Availability: Full-Timehttps://LINKEDIN LINK AVAILABLESUMMARY OF QUALIFICATIONSAnalyst with over 20 years of DevSecOps experience supporting contract requirements and improving processes, procedures, templates, checklists, workflows, and benchmarks within stated guidelines, regulations, and current practices. Established reputation for developing rapport with team personnel, vendors and subcontractors, and customers, gaining trust and cooperation of individuals and groups throughout organizations. Areas of expertise include Program Analysis, Configuration and Change Management, and Quality Assurance. Very knowledgeable of the Information Technology Infrastructure Library (ITIL) services and how it applies to the IT Environment. Proficient in arranging and leading customer meetings, change requests, and development and maintenance tasks. Team player with experience working in both leadership and collaborative settings, contributing to team success. Excellent organizational and time management competencies. Developed and implemented weekly contractual program reviews for high-level officials and contractual leadership. Seeking to leverage my technical expertise and experience to enhance operational efficiency.PROFESSIONAL EXPERIENCECompQsoft, Inc, 04/2023 11/2023Defense Information Systems Agency/DISA Hours per week: 40Ft. Meade, MD United StatesConfiguration ManagerLed configuration management and supported contract requirements for the Joint Planning and Execution System (JPES) portfolio of systems, to include maintaining, tracking, delivering, and uploading/downloading various software deliverables into the JIRA tracking tool, and provided traceability across multiple repositories as well as ticketing systems.Retrieved files sent from the Government via DoD SAFE to review and upload into the Nexus repository.Prepared, completed, and updated 55% of the Software Development Lifecycle (SDLC) documentation and other artifacts for the Government to perform the CM support functions, to include Action Item Reports, Software, and Incident Traceability Reports via Sharepoint Online.Handled the majority of issues while referring more complex concerns to upper management.Maintained, updated, and refined 75% of the framework for organizing JPES PMO content on the Enterprise File Sharing (EFS) Portal, and provided administrative support to ensure that portal features were effectively utilized in support of program goals and objectives.Instituted and maintained a process that ensured problems and action items discussed with the Government were tracked through resolution, and provided timely status reporting to assure lessons learned were incorporated into pertinent processes.General Dynamics Information Technology (GDIT) 10/2020 04/2023Defense Information Systems Agency/DISA Hours per week: 40Ft. Meade, MD United StatesConfiguration Management LeadPerformed 80% of the configuration management and release engineering tasks to ensure documentation of operating parameters complied with standard configurations, and were logistically sustainable.Managed and maintained CM systems related to one or more: Hardware (HW), Software (SW), documentation, and/or requirements via SharePoint.Collected and analyzed performance data within the Configuration Management Database (CMDB) that pertained to configuration management, ensuring system performance, reliability and optimization for all 25 thousand users and organizations across 22 DoD domains.Examined and assessed results to problems and drafted procedures for improving operations.Maintained a process that ensured problems and action items discussed with Government Leads were tracked and resolved in a timely manner.Served as the Project Manager to an internal GDIT 4 person Team, utilizing key performance parameters which included measuring results, managing timesheets, monitoring team work performance, ensuring delivery of contract deliverables.Furnished Monthly Status Reviews (MSRs), and provided weekly updates to both Contractual and Government Leadership, conducted interviews, trained and implemented career development planning, and verified effectiveness of corrective actions.VISTA Technology Services 02/2019 07/2020Defense Information Systems Agency/DISA Hours per week: 40Ft. Meade, MD United StatesPROGRAM ANALYST IIAssisted 5 Program Managers (PMs) to assess overall performance and operations.Performed routine analyses to identify dependencies, project/program milestones, and address technical milestones (Gate Reviews, Baseline Reviews, and Acquisition Decision Memorandum approvals, release scheduling activities) to help save the Federal Government millions of dollars.Served as technical advisor to clients in assigned subject areas, recommended functional changes, and identified areas for further investigation.VAE IT 08/2016 02/2019Defense Information Systems Agency/DISA Hours per week: 40Ft. Meade, MD United StatesConfiguration ManagerCreated and maintained 2/3rds of the program level configuration management plan and processes while utilizing the CMDB.Provided direct support to the CM Lead Process Manager in the planning, execution, and maintenance of the CM process, under minimal supervision.Rendered 33% support to and accountability for: CM Plan, CM process/procedures, CM document tree, CM metric report, document repository list, CI list, support and facilitation of customer meetings, meeting minutes and briefings, Request for Change (RFC) and customer requirement packages and associated data to support the Joint Regional Security Services (JRSS) division at DISA via Sharepoint and Teams.ASRC Federal 12/2015 to 07/2016Defense Information Systems Agency/DISA Hours per week: 40Ft. Meade, MD United StatesConfiguration ManagerContributed 100% to the Project Tracking Certification and Accreditation processes for the DISN Operational Support System (OSS).Developed an average of 75 reports and audited requirements database for anomalies and supported the DISN OSS Configuration Management processes such as system inventory, tracking, data collection, and risk assessment.Escalated 65% of the issues and risks in project execution to the responsible Government PM and participated in weekly Program reviews and other project meetings as required.ValidaTek, Inc., 05/2015 to 10/2015Beltsville Information Management Center/BIMC Hours per week: 40Laurel, MD United StatesCustomer and Configuration Management SpecialistEnsured the integrity and operational performance of the U.S. Department of States Database system, Customer and Executive Information System (CEIS), as well as reviewed and validated data on networks to resolve discrepancies and data.Was accountable for 50% of all Configuration Items (CIs) to be controlled, within scope and to be recorded in the CMDB with the correct attributes and relationships following agreed-upon policies and applicable data quality goals.Updated 50% of and maintained site customers CMDB to ensure the correct version of the entries were being used for accuracy. I monitored the Remedy Incident Management queue and processed hundreds of tickets accordingly.Department of Social Services 08/2014 to 05/2015Annapolis, MD United States Volunteer Hours per week: 20Customer Service RepresentativeResponded to 85% of customer enquiries, answered telephones, directed calls, and took messages.Provided support for in-house legacy client/server application software.Communicated information, generated emails, and transmitted information and documents to customers and updated, maintained, sorted, and consolidated 100% of the customer files.Cherokee Nation Government Solutions 09/2012 to 05/2013Andrews Air Force Base, MD United States Hours per week: 40Risk Quality Analyst Team LeadProvided 100% support in the QA area to Booz Allen Hamilton and Federal Government subject matter expert (SME) employees to ensure standards, processes, and policies were in place and fulfilled.Mediated between management (local and Denver-based) to institute and communicate changes throughout local IT team members.Reviewed and updated procedural changes; recommended and introduced improvements to documents; ensured changes were communicated to all team members.Special Operations Technology (SoTech) Inc. 06/2011 to 08/2011Annapolis Junction, MD United States Hours per week: 40Configuration Analyst IUtilized WhatsUp Gold (WUG) to identify 100% of the work products (e.g., application software, specifications, and associated documentation) that were placed under Configuration Management control.Supported a team of 7 in the management of the CM operations, service delivery standards, and procedures for the enterprise.Audited baselines of work products under CM control.Md Transportation Authority 09/2010 05/2011Baltimore, MD United States Hours per week: 40Administrative AssistantManaged the Chief of Procurement for the Maryland Transportation Authoritys (MdTA) calendar, and helped outside contractors with purchasing contract plans and specs.Assisted 8 contract administrators with multiple administrative tasks.Lockheed Martin/Federal Aviation Administration (FAA) 08/2006 - 09/2010Washington, DC United States Hours per week: 40Configuration ManagerReviewed and analyzed Government change data and oversaw related configuration planning and control; ensured Federal Aviation Administration (FAA) requirements were implemented in WebCM.Supported ENROUTE Services, ATO Flight Services, NAS, and NextGen 2010; documented 85% of proposed changes of product design to establish potential effects on overall products and systems.Utilized ServiceNowMonitored the change process so that only approved and validated changes were incorporated into related software, documents and products utilizing the CMDB and Lotus Notes.Lockheed Martin/Centers for Medicare & Medicare Services (CMS) 07/2004 - 01/2006Baltimore, MD United States Hours per week: 40Configuration ManagerAudited the Centers for Medicaid & Medicare Services Data Center (CMS) for updates and changes surrounding management of the data centers physical infrastructure using the Aperture Enterprise Software, in which I developed and documented the Standard Operating Procedure (SOP).Performed IT Service Management (ITSM) while supporting the CMS.Utilized BMC Remedy to maintain inventory control for hardware storage, routers, servers, and switches; entered 100% of the change requests in Crystal Reports.The Applied Science Corporation (TASC) 10/2001 11/2002Annapolis Junction, MD United States Hours per week: 40Configuration ManagerSupported several business units with a variety of technical support, such as change management, and tracking and querying skills database.Tracked and revised hundreds of employee skill sets assembled background information and materials for inclusion in bid proposals.Performed systems engineering functions to define project phases.The National Security Agency (NSA) 07/1989 10/2001Ft. Meade, MD United States Hours per week: 40Executive SecretarySupported numerous high-level officials by coordinating meetings and events, screening phone calls and visitors for level of importance.Accurately processed time and attendance information for approximately 200 civilian personnel on a biweekly basis while working in The National Sigint Operations Center (NSOC), a 24x7 operation, directly supporting the Director of NSA, the Senior Operating Officer (SOO), the Operations Staff Officer (OSO), and numerous other personnel daily.Ensured official records for management were properly maintained and proper protocol for visitors was handled accurately.TECHNICAL SKILLS & SOFTWARE KNOWLEDGEHardware Configuration Management (HCM), MS Office (Word, SharePoint, Access, Excel, Visio, Project, PowerPoint, Outlook), Software Development Lifecycle (SDLC), Inventory Control, Aperture Enterprise, NAS Change Proposals (NCPs), Servers, Crystal Reports, Asset Management, SharePoint, Routers, Switches, Firewalls, NextGen IT, Lotus Notes, WebCM, BMC Remedy, Configuration Management Database (CMDB), GroupWise, Whatsup Gold (WUG), Customer & Executive Information System (CEIS), Confluence, JIRA, Nexus, DoD SAFECERTIFICATES AND TRAININGExecutive Secretary Certificate, NSAVarious courses taken throughout NSA careerB.S. Business Administration and Management, University of Phoenix, 2015Defense Acquisition University (DAU) ACQ 101 Fundamentals of Systems Acquisition ManagementITIL 4 Training |
