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Click here or scroll down to respond to this candidateCandidate's Name
Louisville, KY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI have been in the Hospitality/Retail/Restaurant Management business for 25 years. I started as a server, moving around the restaurant and learning every aspect of the business until I felt confident enough to run a store. I have improved employee production. Organized stock. Managed Cost, Labor, Sales, Inventory, and ensure scheduling matches sales as well as employee needs, also managing shifts when labor is high. I work directly with my team to ensure we are providing the best customer experience and when an issue occurs I take it personally and make sure the customer is taken care of and continues to return. I make sure to praise my team and set goals that they can see that what they are doing makes a difference and it makes them want to work harder. I make it my personal mission to continuously improve in every aspect of the business. I make sure to set up quarterly training opportunities to make sure we are staying above company standards. I have my team stay in practice and oversee that we are staying above inspection standards, keeping everyone safe and healthy while profiting the business. Authorized to work in the US for any employerWork ExperienceGeneral ManagerIHOP-Louisville, KYFebruary 2023 to PresentAll restaurant operations. From hiring, to ordering, inventory, labor management, pill paying, all position professional abilities. I am a hardworking, hands on Manager. I delegate where needed and step in where needed. There is nothing I don't do in the daily, weekly, monthly operations of the restaurant. Use of Rosnet, PFG, Tray POS systems and office. Excel, Microsoft, word, micros and work stream. The moral and employee production in the store when I came was extremely low, I have built up hardworking, productive individuals, streamlined various daily productivity, built sales, cut labor and cost. Assistant ManagerBob Evans Restaurants-Louisville, KYMay 2020 to January 2023Input orders using Aloha system, due inventory, truck ordering, schedules using NCR, hiring using talent reef, customer service. Oversaw day to day restaurant operations Counted cash drawers and coordinated change orders for employees Opened and closed restaurantLead Server/TrainerWaffle House-Louisville, KYMarch 2019 to February 2020Was requested by majority of customers, worked hard and dependable Server/Trainer/schedulerApplebee'sJuly 2015 to April 2019Made server schedules. Ensured excellent customer service. Data EntrySpherion Staffing Svc-Louisville, KYFebruary 2013 to May 2015Input store inventory orders, communicated with store managers thru email and phone. Administrative AssistantAnderson Appraisals2006 to 2013ServerWafflehouse2004 to 2006EducationGedJeffersontown Hs Magnet Career AcademySkills Restaurant Experience Serving Experience Food service Administrative experience Microsoft Office Recruiting Customer service Computer skills POS Food Preparation Busser Human resources AS400 Data entry Microsoft Powerpoint Organizational Skills Microsoft Word Management Upselling English Cleaning Experience Leadership (10+ years) Aloha POS (10+ years) Cooking Kitchen experience Inventory control (5 years) Assistant manager experience (2 years) Micros POS Restaurant Management Guest Services Inventory management Labor management Hospitality Leadership Restaurant experience Retail management POS Cooking Upselling Serving Cash register Customer service Cash handling Recruiting Sales Human resources Telemarketing HIPAA Documentation review Sales management Financial acumen Management Microsoft Word Microsoft Office Microsoft Excel Hospitality management Catering Cost control Organizational skills Communication skills Supervising experience Computer skills Operations management Word processing Mentoring Project management Continuous improvement Time management Payroll Hotel experience Budgeting Teaching Process improvement Food service Team management English Banquet experience ADP Team development Writing skills Merchandising Inventory control Employment & labor law Interviewing Store management OpenTable Administrative experience Car wash Basic math Strategic planning Business development Kitchen experience Warehouse experience Materials handling Negotiation Forklift Events Management Profit & Loss Quality Assurance Office Management Culinary Experience PricingCertifications and LicensesServSafeDriver's LicenseNovember 2020 to November 2024AssessmentsSpreadsheets with Microsoft Excel CompletedJuly 2021Knowledge of various Microsoft Excel features, functions, and formulas Full results: CompletedData entry: Attention to detail ProficientJuly 2021Maintaining data integrity by detecting errorsFull results: ProficientWorking with MS Word documents ProficientJuly 2021Knowledge of various Microsoft Word features, functions, and techniques Full results: ProficientCustomer service ProficientJanuary 2022Identifying and resolving common customer issuesFull results: ProficientWork style: Reliability ProficientDecember 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientAdministrative assistant/receptionist Proficient December 2021Using basic scheduling and organizational skills in an office setting Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
